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Windows 7: Windows 7 Home Premium SP1 - repeated update error 0x80073712

03 Dec 2014   #1
FTLOSM

Windows 7 Home Premium
 
 
Windows 7 Home Premium SP1 - repeated update error 0x80073712

Hey all, I have a lenovo tower running windows 7 home premium service pack 1, all seems to be working great except when I go to do updates, every update is installed except this one nagging one that fails repeatedly.

The Update is Security Update KB2847927 and the error code is 0x80073712

When the update didn't install I hit help that took me to this page
Windows Update error 0x80073712

I ran the System File Checker tool as administrator in cmd prompt sfc /scannow when it finished it said Windows Resource Protection did not find any integrity violations.
I tried again to install the update but it failed.

The next step was to download and install the System Update Readiness tool, installed that, said finished after about 5 mins (read that it appears to hang but just let it go) and yeah it seemed to install but after that the update still won't install fails with same error code.

That's where the microsoft page stops in terms of what to check or do, so now I come to the group hoping to find some answers.

I read the page that showed the steps to reporting about an error and have attempted to attach my cbs.zip file but it keeps saying
500 - Internal server error.


I am supposed to be attaching the entire cbs folder saved as a zip then uploading that cbs.zip correct?
It's showing as 27.3MB is that too big? For me everytime I try to upload that zip file I just get that server error, I will try again after I post the thread if there is anything else I am missing detail wise please let me know.

The computer sure seems to run just fine except this one pesky update that won't load.

Thanks for reviewing this info and trying to help me resolve it.

Bill


My System SpecsSystem Spec
.
04 Dec 2014   #2
FTLOSM

Windows 7 Home Premium
 
 

I have tried repeatedly to upload my cbs.zip file it just errors out I am guessing due to size, should I just upload the files one at a time here vs all as one zip file?
My System SpecsSystem Spec
05 Dec 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

the most important are the CBS.log file and the CheckSUR.log file - the others are mostly historical data which may or may not be useful.

Please try zipping those two files and uploading them
My System SpecsSystem Spec
.

08 Dec 2014   #4
FTLOSM

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by NoelDP View Post
the most important are the CBS.log file and the CheckSUR.log file - the others are mostly historical data which may or may not be useful.

Please try zipping those two files and uploading them
Ok now that the folder is smaller it will let me upload now hope this helps.
My System SpecsSystem Spec
09 Dec 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Interesting - CheckSUR found missing payload files that SFC didn't notice...
Code:
Checking Component Store
(f) CSI Payload File Missing 0x00000000 MpClient.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_c09d703abc682ec5 
(f) CSI Payload File Missing 0x00000000 MpAsDesc.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_c09d703abc682ec5 
(f) CSI Payload File Missing 0x00000000 MsMpLics.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_c09d703abc682ec5 
(f) CSI Payload File Missing 0x00000000 MpOAV.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_c09d703abc682ec5 
(f) CSI Payload File Missing 0x00000000 MpClient.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_bff2617ba363cc50 
(f) CSI Payload File Missing 0x00000000 MpAsDesc.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_bff2617ba363cc50 
(f) CSI Payload File Missing 0x00000000 MsMpLics.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_bff2617ba363cc50 
(f) CSI Payload File Missing 0x00000000 MpOAV.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_bff2617ba363cc50
I'll post a fix later.
My System SpecsSystem Spec
01 Jan 2015   #6
FTLOSM

Windows 7 Home Premium
 
 

Is this a hard fix or should i reload windows or ? There isn't much on here and haven't done a lot with the pc so kinda confused how I am missing these files.

Bill
My System SpecsSystem Spec
02 Jan 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry... you slipped off my todo list. I'll post a fix when I can get to my pc.
(From my phone)
My System SpecsSystem Spec
02 Jan 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - flmaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\flmaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\flmaa
or
DIR E:\flmaa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\flmaa <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
04 Jan 2015   #9
FTLOSM

Windows 7 Home Premium
 
 

I got the file, downloaded it to the pc extracted to C: drive but I can't get in to where your saying to go to (reboot to repair enviornment) - repair my computer

When I hit f8 during reboot (repeatedly) it just starts windows, I tried f12 but it just had safemode options, tried f1 that was something else can't recall but not repair my computer, so right now I am stumped as to how to get to the repair environment in my Lenovo tower here.

Bill

---------------------------
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\flmaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\flmaa
or
DIR E:\flmaa
My System SpecsSystem Spec
04 Jan 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Usually it's on the same listing as the Safe Mode options - if it's not there, then you'll have to either create a Repair Disk, or download and create a full Install disk for your version and edition of windows.

System Repair Disc - Create
Clean Reinstall - Factory OEM Windows 7 (Step 1 only)
My System SpecsSystem Spec
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 Windows 7 Home Premium SP1 - repeated update error 0x80073712




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