Windows 7 Home Premium SP1 - repeated update error 0x80073712

Page 1 of 5 123 ... LastLast

  1. FTLOSM
    Posts : 67
    Windows 7 Home Premium
       New #1

    Windows 7 Home Premium SP1 - repeated update error 0x80073712


    Hey all, I have a lenovo tower running windows 7 home premium service pack 1, all seems to be working great except when I go to do updates, every update is installed except this one nagging one that fails repeatedly.

    The Update is Security Update KB2847927 and the error code is 0x80073712

    When the update didn't install I hit help that took me to this page
    Windows Update error 0x80073712

    I ran the System File Checker tool as administrator in cmd prompt sfc /scannow when it finished it said Windows Resource Protection did not find any integrity violations.
    I tried again to install the update but it failed.

    The next step was to download and install the System Update Readiness tool, installed that, said finished after about 5 mins (read that it appears to hang but just let it go) and yeah it seemed to install but after that the update still won't install fails with same error code.

    That's where the microsoft page stops in terms of what to check or do, so now I come to the group hoping to find some answers.

    I read the page that showed the steps to reporting about an error and have attempted to attach my cbs.zip file but it keeps saying
    500 - Internal server error.


    I am supposed to be attaching the entire cbs folder saved as a zip then uploading that cbs.zip correct?
    It's showing as 27.3MB is that too big? For me everytime I try to upload that zip file I just get that server error, I will try again after I post the thread if there is anything else I am missing detail wise please let me know.

    The computer sure seems to run just fine except this one pesky update that won't load.

    Thanks for reviewing this info and trying to help me resolve it.

    Bill :)
      My Computer
    Quote Quote

  3. FTLOSM
    Posts : 67
    Windows 7 Home Premium
    Thread Starter
       New #2

    I have tried repeatedly to upload my cbs.zip file it just errors out I am guessing due to size, should I just upload the files one at a time here vs all as one zip file?
      My Computer
    Quote Quote

  4. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #3

    the most important are the CBS.log file and the CheckSUR.log file - the others are mostly historical data which may or may not be useful.

    Please try zipping those two files and uploading them
      My Computer
    Quote Quote

  6. FTLOSM
    Posts : 67
    Windows 7 Home Premium
    Thread Starter
       New #4

    NoelDP said:
    the most important are the CBS.log file and the CheckSUR.log file - the others are mostly historical data which may or may not be useful.

    Please try zipping those two files and uploading them
    Ok now that the folder is smaller it will let me upload now hope this helps.
      My Computer
    Quote Quote

  7. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #5

    Interesting - CheckSUR found missing payload files that SFC didn't notice...
    Code:
    Checking Component Store
(f) CSI Payload File Missing 0x00000000 MpClient.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_c09d703abc682ec5 
(f) CSI Payload File Missing 0x00000000 MpAsDesc.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_c09d703abc682ec5 
(f) CSI Payload File Missing 0x00000000 MsMpLics.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_c09d703abc682ec5 
(f) CSI Payload File Missing 0x00000000 MpOAV.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_c09d703abc682ec5 
(f) CSI Payload File Missing 0x00000000 MpClient.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_bff2617ba363cc50 
(f) CSI Payload File Missing 0x00000000 MpAsDesc.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_bff2617ba363cc50 
(f) CSI Payload File Missing 0x00000000 MsMpLics.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_bff2617ba363cc50 
(f) CSI Payload File Missing 0x00000000 MpOAV.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_bff2617ba363cc50
    I'll post a fix later.
      My Computer
    Quote Quote

  8. FTLOSM
    Posts : 67
    Windows 7 Home Premium
    Thread Starter
       New #6

    Is this a hard fix or should i reload windows or ? There isn't much on here and haven't done a lot with the pc so kinda confused how I am missing these files.

    Bill
      My Computer
    Quote Quote

  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #7

    Sorry... you slipped off my todo list. I'll post a fix when I can get to my pc.
    (From my phone)
      My Computer
    Quote Quote

  11. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #8

    I've uploaded a file - flmaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)

    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\flmaa
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\flmaa
    or
    DIR E:\flmaa



    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



    XCOPY <drive>:\flmaa <drive>:\windows\winsxs /y /i /s /v /h



    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



    run the command (it should take almost no time) and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your reply
      My Computer
    Quote Quote

  12. FTLOSM
    Posts : 67
    Windows 7 Home Premium
    Thread Starter
       New #9

    I got the file, downloaded it to the pc extracted to C: drive but I can't get in to where your saying to go to (reboot to repair enviornment) - repair my computer

    When I hit f8 during reboot (repeatedly) it just starts windows, I tried f12 but it just had safemode options, tried f1 that was something else can't recall but not repair my computer, so right now I am stumped as to how to get to the repair environment in my Lenovo tower here.

    Bill

    ---------------------------
    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\flmaa
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\flmaa
    or
    DIR E:\flmaa
      My Computer
    Quote Quote

  13. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #10

    Usually it's on the same listing as the Safe Mode options - if it's not there, then you'll have to either create a Repair Disk, or download and create a full Install disk for your version and edition of windows.

    System Repair Disc - Create
    Clean Reinstall - Factory OEM Windows 7 (Step 1 only)
      My Computer
    Quote Quote

 
Page 1 of 5 123 ... LastLast

  Related Discussions
Windows update error 0x80073712
in Windows Updates & Activation

So I've read the rules and stuff, and so I've tried your suggestions so I've decided to finally post here again(upload didn't work) so here's my second try.(also when I use sfc /scannow I get Windows resource protection could not perform the requested...
I'm currently trying to get this PC updated ( father's ). I managed to update all important ones besides the SP1. When trying to update via update tool or manually it fails with the code 80073712. After running the SURT and a sfc /scannow my CheckUSR looks liek this. 17 error found 11...
Noel ... I received "again" the “Windows Not Genuine” message screen! System Properties show me “Windows 7 Home Premium”, Windows activation: “Windows is activated, Product ID: 00359-OEM-8882432-58635, The MGADiagnostics tool responds my version is “Genuine” (see below!) Today I received...
Keep geting error the error code 800b0100 when I try to update window 7 home premium x64 for service pack 1 when i try to update with the file KB976932 have used surt still no sucess. Hope you can help thanks a bunch. Vicky
Windows 7 Home Premium 64bit Update Error
in Windows Updates & Activation

I am running Win 7 Home Premium, 64 bit on a Dell laptop studio xps 16. I am having trouble with Windows Updates. "Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer." No Antivirus installed on the computer. Windows Update...
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 15:18.
Find Us