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Windows 7: Can't Activate Windows 7 0xc004e003

03 Dec 2014   #1
WizardOfDaz

Windows 7 Home Premium 64 bit
 
 
Can't Activate Windows 7 0xc004e003

Hi, recently my laptop was getting very slow (Toshiba Satellite L735-12V). So I decided to go for a clean install of windows 7. Foolishly years ago I had deleted the partition with my back up files. I downloaded the iso from Microsoft for Windows Home Premium and flashed it from a USB drive. Everything went well except for the fact that I cannot activate windows. The key I have is genuine. It was written on the bottom of my laptop, sticker is fading now and I had it saved in a file on my laptop also. Can anyone help me?

Darren


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-BFF84-6GFC2-BWX77
Windows Product Key Hash: EkRG02noirn1etiserf2jJnVqlM=
Windows Product ID: 00359-OEM-8992687-00017
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {0D91DF7B-E745-4B9C-B1F9-1053F46DF7DD}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0D91DF7B-E745-4B9C-B1F9-1053F46DF7DD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BWX77</PKey><PID>00359-OEM-8992687-00017</PID><PIDType>2</PIDType><SID>S-1-5-21-800288424-2797861036-3490188397</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>SATELLITE L735</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.90</Version><SMBIOSVersion major="2" minor="7"/><Date>20111031000000.000000+000</Date></BIOS><HWID>9EC73E07018400FE</HWID><UserLCID>1809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time (Mexico)(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800017-02-6153-7601.0000-3372014
Installation ID: 009655293841167171887040784513112844088164035256114861
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: BWX77
License Status: Initial grace period
Time remaining: 42420 minute(s) (29 day(s))
Remaining Windows rearm count: 3
Trusted time: 03/12/2014 21:34:30
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAAABAAAAAwABAAEA6GH4PuTL/GcorQYyoMF8oXK5Mp1U4S5z
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   TOSQCI  TOSQCI00
  FACP   TOSQCI  TOSQCI00
  HPET   TOSQCI  TOSQCI00
  BOOT   TOSQCI  TOSQCI00
  MCFG   TOSQCI  TOSQCI00
  WDAT   TOSQCI  TOSQCI00
  ASF!   TOSQCI  TOSQCI00
  SLIC   TOSQCI  TOSQCI00
  SSDT   INSYDE  INSYDE  
  ASPT   TOSQCI  TOSQCI00
  SSDT   INSYDE  INSYDE  
  SSDT   INSYDE  INSYDE



My System SpecsSystem Spec
.
05 Dec 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The installed Product Key is an OEM_SLP Key - which is only valid when used with the manufacturer's Recovery media.
The Key on the COA sticker is the one you need to be able to activate, when using retail media such as the downloads.
Try using a flashlight and magnifier to read the sticker Key - or take photos under varying light conditions, and see if they help.

If that fails, then you'll have to contact Toshiba and order a set of recovery media for your machine, and use that to reformat/reinstall.
My System SpecsSystem Spec
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 Can't Activate Windows 7 0xc004e003




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