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Windows 7: 8007370B Windows update encountered an unknown error

04 Dec 2014   #1
Falskoren

Genuine Windows® 7 Home Premium 64-bit, SP1
 
 
8007370B Windows update encountered an unknown error

1 Ran SURT Windows6.1-KB947821-v34-x64.msu
Gray window successful

2. SFC Scan Failed Option 2 Elevated Dos Box in PDF

3. Windows Update Error Codes
Screenshot in PDF for windows Update

4. Log Collection
See attached zip

Additional notes:
Turn windows features On/Off is blank
Uninstall or check installed updates is blank


My System SpecsSystem Spec
.
05 Dec 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You appear to have a large number of bitflips in the registry - here's the CheckSUR summary...
Code:
Seconds executed: 348
 Found 63 errors
 Fixed 25 errors
  CSI Could Not Open file Total count: 1
  CSI Catalog Missing Total count: 4
  Fixed: CSI Catalog Missing.  Total count: 4
  CSI Missing Deployment Key Total count: 27
  CSI Missing Identity Total count: 9
  Fixed: CSI Missing Identity.  Total count: 7
  CSI Corrupt Identity Total count: 3
  Fixed: CSI Corrupt Identity.  Total count: 2
  CSI Missing C Mark Total count: 4
  Fixed: CSI Missing C Mark.  Total count: 4
  CSI C Mark Deployment Missing Total count: 6
  CSI Replacement File: CreateFile Failed Total count: 17
  CSI Payload File Missing Total count: 1
  CSI F Mark Missing Total count: 8
  Fixed: CSI F Mark Missing.  Total count: 8
almost all of these errors are caused by bitflips - which probably means that other areas are also damaged.

There is no point in attempting to cure the remaining problems unless the cause of the bitflips is first eliminated.
This is usually the result of failing RAM.

Please follow the instructions here... RAM - Test with Memtest86+ and see what it reports.
My System SpecsSystem Spec
07 Dec 2014   #3
Falskoren

Genuine Windows® 7 Home Premium 64-bit, SP1
 
 
8007370B Windows update encountered an unknown error

Checked the Memory, pulled out 1 bad stick.
Redid Procedure
Attachments included.
My System SpecsSystem Spec
.

07 Dec 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - in that case, I need to see your COMPONENTS registry hive...


I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
07 Dec 2014   #5
Falskoren

Genuine Windows® 7 Home Premium 64-bit, SP1
 
 

My System SpecsSystem Spec
09 Dec 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - fknaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

Code:
IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1 DEL C:\Windows\System32\config\COMPONENTS.OLD1
REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
COPY "%userprofile%\desktop\fknaa\COMPONENTS" C:\Windows\System32\config

.


If you get an error with either command, STOP THERE - do not reboot! - post for instructions.

Assuming both commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.
My System SpecsSystem Spec
09 Dec 2014   #7
Falskoren

Genuine Windows® 7 Home Premium 64-bit, SP1
 
 
AS requested

Your zip did not create the folder for your path on the script, so i created it and put your components in.
Ran the 3 commands without error.
Attached is just the CheckSUR unless you ewant the whole shooting match
My System SpecsSystem Spec
09 Dec 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There are a fair number of errors appearing now - I've attempted to fix most of them, but the fix may bring a lot more errors to light


We'll see how this lot go before working out where to go next...

I've uploaded a file - fknab.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

Code:
IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1 DEL C:\Windows\System32\config\COMPONENTS.OLD1
REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
COPY "%userprofile%\desktop\fknab\COMPONENTS" C:\Windows\System32\config

.


If you get an error with either command, STOP THERE - do not reboot! - post for instructions.

Assuming both commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.
My System SpecsSystem Spec
09 Dec 2014   #9
Falskoren

Genuine Windows® 7 Home Premium 64-bit, SP1
 
 
Much closer windows update working

Performed steps, ran the sequence 1-4 as you will notice windows update is working.
SFC /scannow still reports an error so included the entire CBS.
will let you knwo what happens after the first 30 updates run through.
My System SpecsSystem Spec
09 Dec 2014   #10
Falskoren

Genuine Windows® 7 Home Premium 64-bit, SP1
 
 
Windows update works

Looks like you fixed it, both the update history and windows features work again.
It does still have errors when you run SFC /Scannow but if you want i can move that to a different thread.
thank you
My System SpecsSystem Spec
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