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Windows 7: Win 7 Ultimate, clean install, get 0x8004FF91 trying to install MSE

05 Dec 2014   #1
cooltouch

Win7 Ulitmate x64, XP x86 (Dual Boot)
 
 
Win 7 Ultimate, clean install, get 0x8004FF91 trying to install MSE

This machine is a Gateway FX-Series laptop, which I bought used a couple of months ago. It came without a drive, so I bought a new 2TB drive to go along with it. I installed Win 7 Ultimate onto it and just a small handful of other programs so far -- a couple of browsers and utilities for my digital camera -- but I have not installed any anti-spyware or anti-malware onto it yet. internet-wise, so far I've used it only for a bit of Web activity (visiting a couple of forums that I'm a regular at, and Netflix, mostly).

I used Microsoft Security Essentials on my previous laptop (and my desktop) with good results, so I would prefer to continue using it. Unfortunately, it errors out on me, generating the above code, when I attempt to install it. Following your instructions, I came here, ran the diagnostic utility and it gave me this:

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-3WV7X-6QBYQ-QRJTR
Windows Product Key Hash: ofq4LZ367/rQ6jHRxjlpsPMjs3E=
Windows Product ID: 00426-069-5107512-86894
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {CD8BB775-9F42-4245-AEE0-43F6B1C24084}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\SeaMonkey\seamonkey.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{CD8BB775-9F42-4245-AEE0-43F6B1C24084}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QRJTR</PKey><PID>00426-069-5107512-86894</PID><PIDType>5</PIDType><SID>S-1-5-21-3238356844-3364053637-4126793968</SID><SYSTEM><Manufacturer>Gateway        </Manufacturer><Model>P-7801u        </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>9C.08.00       </Version><SMBIOSVersion major="2" minor="5"/><Date>20080729000000.000000+000</Date></BIOS><HWID>89153507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-069-510751-00-1033-7601.0000-2662014
Installation ID: 019074905700970115644726373320557060047220840280883754
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: QRJTR
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/5/2014 1:23:46 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEAAQABAAEAAgACAAAABAABAAEAln0QKbj9XHR6oEamIgHAZWgUcKYKP9YCp519G0bK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            PTLTD              APIC  
  FACP            INTEL         CRESTLNE
  HPET            INTEL         CRESTLNE
  BOOT            PTLTD         $SBFTBL$
  MCFG            INTEL         CRESTLNE
  SLIC            GATEWA        SYSTEM  
  SSDT            PmRef        CpuPm
The only thing that jumps out at me are the "File Mismatch" statements. If they're the problem, I have no idea what to do with them. As far as my competency level goes, back in the old DOS and (for me) OS/2 days, I considered myself to be an expert. These days, I just hang on for the ride. If shutting things down and restarting the machine don't fix things, I'm pretty much lost. So keep this in mind when/if you give me recommendations on how to precede with successfully installing MSE.

As always, thanks for any help you can provide!


My System SpecsSystem Spec
.
05 Dec 2014   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Thank you cooltouch for following my suggestion and posting here.

I do see problems but I'm not knowledgeable enough to offer help at this time.

Just hang in there and a expert will be a long.
Sometimes it takes a little while because they are busy and in different time zones.

I'm not understanding this.

Quote:
Windows License Type: Retail
SLIC GATEWA SYSTEM
ASRock 890GX Pro3

File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
Hopefully when a expert drops by you will get fixed and I get a little knowledge.
My System SpecsSystem Spec
06 Dec 2014   #3
cooltouch

Win7 Ulitmate x64, XP x86 (Dual Boot)
 
 

The ASRock 890GX is the motherboard for my desktop system. Since it appears that I can enter specs for only one system, I've elected to keep those for my desktop. This laptop is a Gateway FX series, model number MS2252, which is better known as an FX P-7805 for some reason. It has an Intel Core 2 Duo T9600 2.8GHz CPU, 8 Gigs of RAM, and is running 64-bit Win7 Ultimate, SP 1 installed.
My System SpecsSystem Spec
.

07 Dec 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.
My System SpecsSystem Spec
07 Dec 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

... You do realise that your Product Key is a Not for Resale MSDN-type one?
If you purchased this other than as part of a subscription, then it's counterfeit and you should demand a refund.
My System SpecsSystem Spec
Reply

 Win 7 Ultimate, clean install, get 0x8004FF91 trying to install MSE




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