Windows 7 Update Error Persisting

Hello there!

I am having this problem regarding my Windows Updates for a while now, and I don't know where this is coming from. I am using Windows 7 Home Premium 64-bit, and whenever I shutdown, the update just keeps on happening. Is it because Windows 7 releases a new update daily for me to download? Then again, when I manually install the updates, it just keeps on failing for an unknown reason.

Please be gentle in helping me with this problem. I may or may not know computer terms and processes, so it would be nice if you can go through it step by step. Thank you!

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

NoelDP said:

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Sorry about that. Was supposed to follow up with the screenshots as soon as I got home, but slipped off my mind. There you go, though. I hope someone can help me.

And to add, I downloaded that SURT thingy that the thread suggested. It suggested that I install a certain update and it also failed. I really don't know what is going on here, and I don't wanna resort to reinstalling the whole thing just because.

Thanks in advance!

We need details - the error messages you get when attempting to run the CheckSUR/SURT tool would be a good start.

reboot and run the file you downloaded again (KB974821) - there may be something in the background blocking it otherwise.

The CheckSUR tool is the large download you were instructed to run when you followed the Windows Update instructions - KB974821

Fin wherever you saved it to and double-click on it to run it again.

I can't seem to find the folder, so I tried reinstalling it again and it prompted me the same thing. Is this natural? It also says in my list of updates that it is "Successful" so I am a bit lost from this point now.

Update: I found the folder containing a bunch of zipped files. Okay, I'm really lost sorry.

Update 2: I tried installing the updates again and they still fail. I swear I did all the steps in the thread you redirected me, so I really don't know how in all the world are you guys going to begin with this problem.

Please upload the C:\Windows\Logs\CBS\CheckSUR.log file