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Windows 7: Windows 7 Update Error Persisting

06 Dec 2014   #1
Vincentium

Windows 7 Home Premium 64bit
 
 
Windows 7 Update Error Persisting

Hello there!

I am having this problem regarding my Windows Updates for a while now, and I don't know where this is coming from. I am using Windows 7 Home Premium 64-bit, and whenever I shutdown, the update just keeps on happening. Is it because Windows 7 releases a new update daily for me to download? Then again, when I manually install the updates, it just keeps on failing for an unknown reason.

Please be gentle in helping me with this problem. I may or may not know computer terms and processes, so it would be nice if you can go through it step by step. Thank you!





My System SpecsSystem Spec
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07 Dec 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
My System SpecsSystem Spec
08 Dec 2014   #3
Vincentium

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
Sorry about that. Was supposed to follow up with the screenshots as soon as I got home, but slipped off my mind. There you go, though. I hope someone can help me.

And to add, I downloaded that SURT thingy that the thread suggested. It suggested that I install a certain update and it also failed. I really don't know what is going on here, and I don't wanna resort to reinstalling the whole thing just because.

Thanks in advance!
My System SpecsSystem Spec
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09 Dec 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

We need details - the error messages you get when attempting to run the CheckSUR/SURT tool would be a good start.
My System SpecsSystem Spec
09 Dec 2014   #5
Vincentium

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
We need details - the error messages you get when attempting to run the CheckSUR/SURT tool would be a good start.
I can't seem to reproduce it. I found the folder of CheckSUR in my D: and decided to click it, but nothing is happening. Should I reinstall the whole thing?

I tried clicking the launcher, nothing is happening. I tried clicking the application itself and the cmd pops out super fast that I cannot even see what it says.
My System SpecsSystem Spec
09 Dec 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

reboot and run the file you downloaded again (KB974821) - there may be something in the background blocking it otherwise.
My System SpecsSystem Spec
11 Dec 2014   #7
Vincentium

Windows 7 Home Premium 64bit
 
 

I was finally able to install the hotfix update. I'm not sure what the next step us. I don't see any CheckSUR application and it's not even an accepted function by the cmd.
My System SpecsSystem Spec
11 Dec 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The CheckSUR tool is the large download you were instructed to run when you followed the Windows Update instructions - KB974821

Fin wherever you saved it to and double-click on it to run it again.
My System SpecsSystem Spec
11 Dec 2014   #9
Vincentium

Windows 7 Home Premium 64bit
 
 

I can't seem to find the folder, so I tried reinstalling it again and it prompted me the same thing. Is this natural? It also says in my list of updates that it is "Successful" so I am a bit lost from this point now.

Update: I found the folder containing a bunch of zipped files. Okay, I'm really lost sorry.

Update 2: I tried installing the updates again and they still fail. I swear I did all the steps in the thread you redirected me, so I really don't know how in all the world are you guys going to begin with this problem.
My System SpecsSystem Spec
11 Dec 2014   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please upload the C:\Windows\Logs\CBS\CheckSUR.log file
My System SpecsSystem Spec
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 Windows 7 Update Error Persisting




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