Windows fails to install 4 updates - 2952664, 2992611, 3003743, 301178

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  1. Merkury
    Posts : 13
    Windows 7 Pro 64bit
       New #1

    Windows fails to install 4 updates - 2952664, 2992611, 3003743, 301178


    Hello.

    For quite some time (will be month or so) I'm having problems with Windows Update.
    On the list I have 4 updates pending, but when I try to install them I'm getting error msg 800B0100 and 80073712. Below I provide 3 screenshots from Windows Update window (I'm running Win7Pro 64x)

    https://i.imgur.com/ydtliSY.png
    https://i.imgur.com/TaV6ZtP.png
    https://i.imgur.com/v1KeEcv.png

    I found some topics about similar problems but decided not to run provided fixes due to instructions about Windows Update troubles...
    Example threads:


    I tried to uninstall all updates from November and give it a try again - didn't help.
    So, since I'm out of ideas I decided to ask for help.

    Here are log files from /CBS/ directory:
    CheckSUR.persist -> http://wklej.org/id/1550378/
    CheckSUR -> http://wklej.org/id/1550380/
    In attachement I put CBS.log file and below is link to entire directory (90 MB...)
    https://dl.dropboxusercontent.com/u/51604372/CBS.zip


    Greetings,
    Merkury
      My Computer
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    Here's the complaint-list from CheckSUR...
    Code:
    Unavailable repair files:
	winsxs\manifests\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18653_none_e5a5eb8210168b23.manifest
	winsxs\manifests\amd64_microsoft-windows-a..ence-telemetry-sdbs_31bf3856ad364e35_6.1.7601.18653_none_661d8f7a60be9912.manifest
	winsxs\manifests\amd64_microsoft-windows-a..rience-program-data_31bf3856ad364e35_6.1.7601.18653_none_cf6202c799c9818b.manifest
	servicing\packages\Package_105_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_105_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_106_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_106_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_107_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_107_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_108_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_108_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_109_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_109_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_111_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_111_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_112_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_112_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_113_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_113_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_114_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_114_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_115_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_115_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.6.1.mum
	servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.6.1.mum
	servicing\packages\Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.6.1.mum
	servicing\packages\Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.6.1.mum
	servicing\packages\Package_49_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_49_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_50_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_50_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_51_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_51_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_71_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_71_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_96_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_96_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_for_KB2952664_SP1~31bf3856ad364e35~amd64~~6.1.6.1.mum
	servicing\packages\Package_for_KB2952664_SP1~31bf3856ad364e35~amd64~~6.1.6.1.mum
	servicing\packages\Package_for_KB2952664~31bf3856ad364e35~amd64~~6.1.6.1.mum
	servicing\packages\Package_for_KB2952664~31bf3856ad364e35~amd64~~6.1.6.1.mum
	servicing\packages\Package_for_KB3003743_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_for_KB3003743_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
    I'll post a fix protocol soon...
      My Computer
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  4. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #3

    I've uploaded a file - mkyaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder mkyaa in the same place.
    Open this folder - there should be two folders inside it (Manifests, and Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages

    And the content of the manifests folder (.manifest files) into this folder:

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
      My Computer
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  6. Merkury
    Posts : 13
    Windows 7 Pro 64bit
    Thread Starter
       New #4

    CheckSUR.log -> Wklejka #1551305
    CheckSUR.persist.log -> Wklejka #1551306

    Looks like it fixed some of the errors but not all ;<
    Should I try to run Windows Update or not yet?
      My Computer
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  7. Merkury
    Posts : 13
    Windows 7 Pro 64bit
    Thread Starter
       New #5

    Hmm, any other ideas how to fix this problem?
    I would be really happy if I could avoid formating my hard drive ;x
      My Computer
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6

    CheckSUR still shows the following problems...
    Code:
    Unavailable repair files:
	servicing\packages\Package_105_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_105_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_106_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_106_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_107_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_107_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_108_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_108_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_109_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_109_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_111_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_111_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_112_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_112_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_113_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_113_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_114_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_114_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_115_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_115_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_71_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_71_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_96_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_96_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_105_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_105_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_106_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_106_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_107_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_107_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_108_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_108_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_109_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_109_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_111_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_111_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_112_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_112_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_113_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_113_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_114_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_114_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_115_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_115_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_71_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_71_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_96_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_96_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
    It looks to me as if you didn't copy the Packages files to the correct folder.

    Please try that again.
      My Computer
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  10. Merkury
    Posts : 13
    Windows 7 Pro 64bit
    Thread Starter
       New #7

    Well, I did exactly what you told me to do and that's why I posted again after seeing log files :<

    Screen that I put your files in correct place.
    https://i.imgur.com/nzhko2I.png

    And in attachement another pair of log files from CheckSUR.
      My Computer
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  11. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #8

    OK- it's my fault - I uploaded the wrong versions of some of the files

    I'll have to dig around and see if I can find the right ones.

    back later!
      My Computer
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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #9

    Sorry about that!


    I've uploaded a file - mkyab.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder mkyab in the same place.
    Open this folder - there should be one folder inside it (Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
      My Computer
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  13. Merkury
    Posts : 13
    Windows 7 Pro 64bit
    Thread Starter
       New #10

    You are great! It helped.
    (logs in attachement)

    Can I now try to run these updates that I mentioned in 1st post?
    I hid them after posting here so they would not mess with another updates coming on
      My Computer
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