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Windows 7: Windows fails to install 4 updates - 2952664, 2992611, 3003743, 301178

07 Dec 2014   #1
Merkury

Windows 7 Pro 64bit
 
 
Windows fails to install 4 updates - 2952664, 2992611, 3003743, 301178

Hello.

For quite some time (will be month or so) I'm having problems with Windows Update.
On the list I have 4 updates pending, but when I try to install them I'm getting error msg 800B0100 and 80073712. Below I provide 3 screenshots from Windows Update window (I'm running Win7Pro 64x)

http://i.imgur.com/ydtliSY.png
http://i.imgur.com/TaV6ZtP.png
http://i.imgur.com/v1KeEcv.png

I found some topics about similar problems but decided not to run provided fixes due to instructions about Windows Update troubles...
Example threads:
I tried to uninstall all updates from November and give it a try again - didn't help.
So, since I'm out of ideas I decided to ask for help.

Here are log files from /CBS/ directory:
CheckSUR.persist -> http://wklej.org/id/1550378/
CheckSUR -> http://wklej.org/id/1550380/
In attachement I put CBS.log file and below is link to entire directory (90 MB...)
https://dl.dropboxusercontent.com/u/51604372/CBS.zip


Greetings,
Merkury


My System SpecsSystem Spec
.
07 Dec 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the complaint-list from CheckSUR...
Code:
Unavailable repair files:
	winsxs\manifests\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18653_none_e5a5eb8210168b23.manifest
	winsxs\manifests\amd64_microsoft-windows-a..ence-telemetry-sdbs_31bf3856ad364e35_6.1.7601.18653_none_661d8f7a60be9912.manifest
	winsxs\manifests\amd64_microsoft-windows-a..rience-program-data_31bf3856ad364e35_6.1.7601.18653_none_cf6202c799c9818b.manifest
	servicing\packages\Package_105_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_105_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_106_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_106_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_107_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_107_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_108_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_108_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_109_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_109_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_111_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_111_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_112_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_112_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_113_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_113_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_114_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_114_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_115_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_115_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.6.1.mum
	servicing\packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.6.1.mum
	servicing\packages\Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.6.1.mum
	servicing\packages\Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.6.1.mum
	servicing\packages\Package_49_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_49_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_50_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_50_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_51_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_51_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_71_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_71_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_96_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_96_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_for_KB2952664_SP1~31bf3856ad364e35~amd64~~6.1.6.1.mum
	servicing\packages\Package_for_KB2952664_SP1~31bf3856ad364e35~amd64~~6.1.6.1.mum
	servicing\packages\Package_for_KB2952664~31bf3856ad364e35~amd64~~6.1.6.1.mum
	servicing\packages\Package_for_KB2952664~31bf3856ad364e35~amd64~~6.1.6.1.mum
	servicing\packages\Package_for_KB3003743_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_for_KB3003743_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
I'll post a fix protocol soon...
My System SpecsSystem Spec
07 Dec 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - mkyaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder mkyaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
.

07 Dec 2014   #4
Merkury

Windows 7 Pro 64bit
 
 

CheckSUR.log -> Wklejka #1551305
CheckSUR.persist.log -> Wklejka #1551306

Looks like it fixed some of the errors but not all ;<
Should I try to run Windows Update or not yet?
My System SpecsSystem Spec
16 Dec 2014   #5
Merkury

Windows 7 Pro 64bit
 
 

Hmm, any other ideas how to fix this problem?
I would be really happy if I could avoid formating my hard drive ;x
My System SpecsSystem Spec
16 Dec 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR still shows the following problems...
Code:
Unavailable repair files:
	servicing\packages\Package_105_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_105_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_106_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_106_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_107_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_107_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_108_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_108_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_109_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_109_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_111_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_111_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_112_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_112_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_113_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_113_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_114_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_114_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_115_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_115_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_71_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_71_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_96_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_96_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.mum
	servicing\packages\Package_105_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_105_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_106_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_106_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_107_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_107_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_108_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_108_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_109_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_109_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_111_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_111_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_112_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_112_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_113_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_113_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_114_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_114_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_115_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_115_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_71_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_71_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_96_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
	servicing\packages\Package_96_for_KB3003743~31bf3856ad364e35~amd64~~6.1.1.1.cat
It looks to me as if you didn't copy the Packages files to the correct folder.

Please try that again.
My System SpecsSystem Spec
17 Dec 2014   #7
Merkury

Windows 7 Pro 64bit
 
 

Well, I did exactly what you told me to do and that's why I posted again after seeing log files :<

Screen that I put your files in correct place.
http://i.imgur.com/nzhko2I.png

And in attachement another pair of log files from CheckSUR.
My System SpecsSystem Spec
17 Dec 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK- it's my fault - I uploaded the wrong versions of some of the files

I'll have to dig around and see if I can find the right ones.

back later!
My System SpecsSystem Spec
21 Dec 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry about that!


I've uploaded a file - mkyab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder mkyab in the same place.
Open this folder - there should be one folder inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
21 Dec 2014   #10
Merkury

Windows 7 Pro 64bit
 
 

You are great! It helped.
(logs in attachement)

Can I now try to run these updates that I mentioned in 1st post?
I hid them after posting here so they would not mess with another updates coming on
My System SpecsSystem Spec
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 Windows fails to install 4 updates - 2952664, 2992611, 3003743, 301178




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