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Windows 7: Can't check for updates, SURT fails.

11 Dec 2014   #11
Speedbird737

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Looks like we'll have to do things the hard way

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Hmm - I didn't notice that the SLIC table was missing here.
Technically, this is a counterfeit install, since the OEM license cannot be moved to a new machine.
Well, I have the log in my first post too, but here's an updated version.


My System SpecsSystem Spec
.
11 Dec 2014   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There's been a rash of these since this week's updates - it looks as though one of the updates may be responsible...

There were problems with one of yesterday's updates - KB3004394
If you uninstall it, that may cure the problem
My System SpecsSystem Spec
11 Dec 2014   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There is actually a critical error in the SFC log
Code:
POQ 22 ends.
2014-12-09 15:21:59, Info                  CSI    0000006a [SR] Verify complete
2014-12-09 15:21:59, Error                 CSI    0000006b (F) [SR] Component not found: Microsoft-Windows-Security-SPP-UX, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral[gle=0x80004005]
2014-12-09 15:21:59, Error                 CSI    0000006c@2014/12/9:13:21:59.516 (F) d:\win7sp1_gdr\base\wcp\servicingapi\cmirepair.cpp(312): Error HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) originated in function Windows::ServicingAPI::CCSIRepairTransaction::LockComponent expression: HRESULT_FROM_WIN32(14081L)
[gle=0x80004005]
2014-12-09 15:21:59, Error                 CSI    0000006d (F) [SR] Component not found: Microsoft-Windows-Security-SPP-UX, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral[gle=0x80004005]
2014-12-09 15:21:59, Error                 CSI    0000006e@2014/12/9:13:21:59.587 (F) d:\win7sp1_gdr\base\wcp\servicingapi\cmirepair.cpp(312): Error HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) originated in function Windows::ServicingAPI::CCSIRepairTransaction::LockComponent expression: HRESULT_FROM_WIN32(14081L)
[gle=0x80004005]
2014-12-09 15:21:59, Info                  CSI    0000006f [SR] Verifying 1 components
Once you've uninstalled the update, please reboot and run SFC again, and post the new CBS.log and the MGADiag report
My System SpecsSystem Spec
.

11 Dec 2014   #14
Speedbird737

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
There's been a rash of these since this week's updates - it looks as though one of the updates may be responsible...

There were problems with one of yesterday's updates - KB3004394
If you uninstall it, that may cure the problem
Quote   Quote: Originally Posted by NoelDP View Post
There is actually a critical error in the SFC log
Code:
POQ 22 ends.
2014-12-09 15:21:59, Info                  CSI    0000006a [SR] Verify complete
2014-12-09 15:21:59, Error                 CSI    0000006b (F) [SR] Component not found: Microsoft-Windows-Security-SPP-UX, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral[gle=0x80004005]
2014-12-09 15:21:59, Error                 CSI    0000006c@2014/12/9:13:21:59.516 (F) d:\win7sp1_gdr\base\wcp\servicingapi\cmirepair.cpp(312): Error HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) originated in function Windows::ServicingAPI::CCSIRepairTransaction::LockComponent expression: HRESULT_FROM_WIN32(14081L)
[gle=0x80004005]
2014-12-09 15:21:59, Error                 CSI    0000006d (F) [SR] Component not found: Microsoft-Windows-Security-SPP-UX, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral[gle=0x80004005]
2014-12-09 15:21:59, Error                 CSI    0000006e@2014/12/9:13:21:59.587 (F) d:\win7sp1_gdr\base\wcp\servicingapi\cmirepair.cpp(312): Error HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) originated in function Windows::ServicingAPI::CCSIRepairTransaction::LockComponent expression: HRESULT_FROM_WIN32(14081L)
[gle=0x80004005]
2014-12-09 15:21:59, Info                  CSI    0000006f [SR] Verifying 1 components
Once you've uninstalled the update, please reboot and run SFC again, and post the new CBS.log and the MGADiag report
Update is not installed. I have had the issue since October, apparently.
My System SpecsSystem Spec
11 Dec 2014   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ah - in that case I'll post a fix protocol for the errant file later.
My System SpecsSystem Spec
11 Dec 2014   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - sb7aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\sb7aa
hit the enter key - if you get a 'Not Found' error try
DIR D:\sb7aa
or
DIR E:\sb7aa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\sb7aa <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
13 Dec 2014   #17
Speedbird737

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
I've uploaded a file - sb7aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\sb7aa
hit the enter key - if you get a 'Not Found' error try
DIR D:\sb7aa
or
DIR E:\sb7aa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\sb7aa <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
Question, can the repair environement be a Windows Install DVD?
My System SpecsSystem Spec
13 Dec 2014   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Yes - when you get the offer to install, there's also an offer to repair the current install.
My System SpecsSystem Spec
14 Dec 2014   #19
Speedbird737

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Yes - when you get the offer to install, there's also an offer to repair the current install.
Ok, I copied that folder to my WinSXS, ran sfc /scannow, and zipped the log. Here you go. May I ask you what do these xcopy options do?
My System SpecsSystem Spec
15 Dec 2014   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Basically they force creation of the folders if they don't already exists, and overwrite of existing file without requesting confirmation.
That seems to have fixed all the errors.

PLease post a new MGADiag report.
My System SpecsSystem Spec
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 Can't check for updates, SURT fails.




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