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Windows 7: Alienware M17xr4 Windows 7 HP x64 Activation error code 0xc004f063

09 Dec 2014   #1
hamzter5

Windows 7 Home Premium x64
 
 
Alienware M17xr4 Windows 7 HP x64 Activation error code 0xc004f063

Just over a month ago I did a clean install of windows on my laptop because it was really slowing down. All went fine except for a couple of windows update problems which I fixed and it was back to being fast again. Anyway today I turned it on and it said my windows was not genuine so I went to the activation tab and it said that my product key had never been properly activated which is a bit strange as I quite sure I activated it properly after I did the clean install. I tried reactivating it but it came up with the error code 0xc004f063 and I was really confused. I have not tried any of the solutions on any other threads as I know that sometimes it can mess up your computer if isn't specifically for your problem/system. I have posted the diagnostics below as recommended:

Code:
  Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-PGT9C-777KD-32W74
Windows Product Key Hash: aV31uNYFoD+TSoVOl0ildGR0O5M=
Windows Product ID: 00359-OEM-8992687-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {135AC71D-94CE-4321-8A67-98BD81A96A38}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{135AC71D-94CE-4321-8A67-98BD81A96A38}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-32W74</PKey><PID>00359-OEM-8992687-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-2949018678-2883547114-2896360740</SID><SYSTEM><Manufacturer>Alienware</Manufacturer><Model>M17xR4</Model></SYSTEM><BIOS><Manufacturer>Alienware</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="7"/><Date>20120629000000.000000+000</Date></BIOS><HWID>18D33907018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ALWARE</OEMID><OEMTableID>ALIENWRE</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800008-02-2057-7601.0000-3432014
Installation ID: 015102282524837595496412366686711222671562918716898721
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 32W74
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 3
Trusted time: 09/12/2014 18:17:09

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:9:2014 17:42
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAAABAAIAAQACAAAAAwABAAEAHKJCmlakoszACMCScLhOC8bx8n9cN2pDlmM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALWARE		ALIENWRE
  FACP			ALWARE		ALIENWRE
  DBGP			ALWARE		ALIENWRE
  HPET			ALWARE		ALIENWRE
  BOOT			ALWARE		ALIENWRE
  MCFG			ALWARE		ALIENWRE
  SLIC			ALWARE		ALIENWRE
  UEFI			ALWARE		ALIENWRE
  ASF!			ALWARE		ALIENWRE
  SLIC			ALWARE		ALIENWRE
  SSDT			INSYDE		H2O BIOS
  SSDT			INSYDE		H2O BIOS
  ASPT			ALWARE		ALIENWRE
  FPDT			ALWARE		ALIENWRE
  SSDT			INSYDE		H2O BIOS
  SSDT			INSYDE		H2O BIOS
  SSDT			INSYDE		H2O BIOS
  WDTT			ALWARE		ALIENWRE



My System SpecsSystem Spec
.
10 Dec 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It looks like you reinstalled using Retail media, rather than the Alienware Recovery media.
That being the case, you MUST use the Product Key from your COA sticker for activation rather than the OEM_SLP Key currently in use.


You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment), using the Change Product Key link at the bottom of the System properties page.


You may need to activate by phone.
My System SpecsSystem Spec
10 Dec 2014   #3
hamzter5

Windows 7 Home Premium x64
 
 

Ahhhhhh that's where the sticker is thank you, I didn't realise it was in the battery compartment. When I reinstalled windows I just used a keyfinder to get the key and it seemed like it had worked. I wondered why my laptop didn't have a windows 7 sticker with the key. Can't believe I made such a rookie mistake, should of done a bit more research on what to do if you have a pre-built laptop when doing a clean install. Oh well, thankyou for the quick help.
My System SpecsSystem Spec
.

10 Dec 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Heh - it's only Dells (who own Alienware) that hide the Key in this way. Almost everyone else still puts them on the outside with or without protection.

Computers that come pre-installed with Windows from large manufacturers usually come with two Product Keys.

OEM SLP: This is the key that came in Windows (from the factory). It works by connecting to a BIOS flag (the SLIC table) found only on computers from that Manufacturer. It also checks for the existence of proper matching licenses in the OS itself. Once it sees both, it self-activates every time the machine is rebooted.

COA SLP: This is the key seen on the sticker located on the side, bottom or in the battery compartment of your machine. This key is for use if the OEM SLP self-activation stops working for whatever reason.
My System SpecsSystem Spec
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 Alienware M17xr4 Windows 7 HP x64 Activation error code 0xc004f063




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