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Windows 7: "Windows is not genuine" message and extremely slow

22 Dec 2014   #11
MeMatt

Windows 7 Home Premium 64 bit
 
 

MSE seems to be uninstalled now (after a few mis-steps).
Thing seem to be working better. I can post to this forum using the computer whereas I was usuing a different one before.


My System SpecsSystem Spec
.
23 Dec 2014   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Great - Make sure that you have an AV installed, and run a full system scan of ALL files.
My System SpecsSystem Spec
23 Dec 2014   #13
MeMatt

Windows 7 Home Premium 64 bit
 
 

Left the computer on overnight and got the attached message.
Things are going slow again too.
Think I should run the backup or do the scan first?
My System SpecsSystem Spec
.

23 Dec 2014   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

FIRST - back up your data to external media!!

THEN do a full CHKDSK scan and post the results.


Please run a full CHKDSK and SFC scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.
You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.
The CHKDSK will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then open
Event Viewer > Windows logs > Applications

Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx

then zip it, and upload it to your reply.

My System SpecsSystem Spec
26 Dec 2014   #15
MeMatt

Windows 7 Home Premium 64 bit
 
 

Backup was not successful. Tried 3 times, got the message "The last backup did not complete successfully"
Ran CHKDSK anyway and attached the results.
My System SpecsSystem Spec
27 Dec 2014   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That only contains the one data point - I need all of them

Please try again.
My System SpecsSystem Spec
27 Dec 2014   #17
MeMatt

Windows 7 Home Premium 64 bit
 
 

Lets see if this file is correct.
This has today's information on it also.
The chkdsk was done yesterday, 12/26.
My System SpecsSystem Spec
27 Dec 2014   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That's the one

Here's a snippet from the CHKDSK results...
Code:
Cleaning up 1472 unused index entries from index $SDH of file 0x9.
Cleaning up 1472 unused security descriptors.
Security descriptor verification completed.
45703 data files processed. CHKDSK is verifying Usn Journal...
37039320 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
282864 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
1658241 free clusters processed. Free space verification is complete.
Adding 6 bad clusters to the Bad Clusters File.
Correcting errors in the master file table's (MFT) DATA attribute.
Correcting errors in the master file table's (MFT) BITMAP attribute.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.
78140159 KB total disk space.
70931552 KB in 219850 files.
183876 KB in 45705 indexes.
24 KB in bad sectors.
391739 KB in use by the system.
65536 KB occupied by the log file.
6632968 KB available on disk.
4096 bytes in each allocation unit.
19535039 total allocation units on disk.
1658242 allocation units available on disk.
It looks to me as if your hard drive may be beginning to fail - you should back up your data to external media now, before we attempt anything further.
My System SpecsSystem Spec
27 Dec 2014   #19
MeMatt

Windows 7 Home Premium 64 bit
 
 

Tried to backup 3 times. Got the attached message.
Even tried to do just the C drive with the OS and got the same message.
I bought an external drive that could take the entire contents of the laptop.
Any suggestions?
My System SpecsSystem Spec
28 Dec 2014   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Try doing a simple copy/paste of the Users folder structure.
My System SpecsSystem Spec
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