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Windows 7: Suddenly Not Genuine Win 7

11 Dec 2014   #1
zeezok

Win 7 Professional
 
 
Suddenly Not Genuine Win 7

Out of the blue yesterday I started getting a message that my copy of Win 7 Prof is not genuine. I saw on other threads that antivirus software can cause this and I have Norton installed. I tried the sticky solution of the wordpad script and got an error that it couldn't be done because some threads were in use. Here's my diag tool report:

Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-6YQ8Q-9JYB8-62QQP
Windows Product Key Hash: niRZimeytcsaAydtBgbo4WCQYTw=
Windows Product ID: 00371-OEM-9045897-09923
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {16D46FB5-67E4-46AE-B269-42671A2BA751}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{16D46FB5-67E4-46AE-B269-42671A2BA751}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-62QQP</PKey><PID>00371-OEM-9045897-09923</PID><PIDType>3</PIDType><SID>S-1-5-21-2419943136-609576653-830685978</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>4502</Version><SMBIOSVersion major="2" minor="7"/><Date>20131015000000.000000+000</Date></BIOS><HWID>DE783907018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-458-909923-02-1033-7601.0000-3462013
Installation ID: 007904984916426044098582459232520586403690903100667004
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 62QQP
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/11/2014 7:03:29 AM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 12:11:2014 07:00
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
 
HWID Data-->
HWID Hash Current: OAAAAAEABAABAAEAAQADAAAAAgABAAEAhFHgtq54dMRkx3g0mCa8JkStMLqsgsrEwmKGrOnIAD8=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   ALASKA  A M I
  FACP   ALASKA  A M I
  HPET   ALASKA  A M I
  MCFG   ALASKA  OEMMCFG.
  FPDT   ALASKA  A M I
  BGRT   ALASKA  A M I
  SSDT   INTEL  CpuPm
The computer's had no issues for a year and this just started yesterday. I don't really want to have to wipe my SSD for a new windows install so any help is much appreciated! Thanks!


My System SpecsSystem Spec
.
11 Dec 2014   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Did it happen after the new updates? This is a known problem, MS is working on it.
If it is, I can give you the KB number and you can uninstall it.
My System SpecsSystem Spec
11 Dec 2014   #3
zeezok

Win 7 Professional
 
 

I installed a number of updates on 12/9 so it was after the new updates, I suppose. I don't have any real issues with the computer; I'm still able to do everything I ever was, it just occasionally says Windows isn't genuine. As long as I don't continue to have any serious problems I suppose it isn't terribly important but I posted the diagnostic in case somebody knows what they're looking at and identifies a problem I can solve.
My System SpecsSystem Spec
.

11 Dec 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Try uninstalling KB3004934 - it may solve the problem
My System SpecsSystem Spec
11 Dec 2014   #5
zeezok

Win 7 Professional
 
 

Do you perhaps mean KB3004394? That's the closest I have to KB3004934 and I wondered if maybe it was a typo?
My System SpecsSystem Spec
11 Dec 2014   #6
Pauly

Win7 Ultimate X64
 
 

Yep that's it uninstall it, if like me you cant uninstall it use system restore to go back and after a reboot you can run updates again as MS has pulled that particular one
My System SpecsSystem Spec
11 Dec 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Yeah - sorry about that! brain-f*rt strikes again
My System SpecsSystem Spec
12 Dec 2014   #8
Oscworth

Windows 7 Ultimate x64
 
 

I'm also suffering this genuine win7 issue.
I uninstalled the KB3004394 and it still keeps popping up. I tried system restore and it fails probably because the KB3004394 is no longer there.

Any idea when ms will fix this?
My System SpecsSystem Spec
12 Dec 2014   #9
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

MS has issued a new KB to fix the problems KB3024777
My System SpecsSystem Spec
12 Dec 2014   #10
Oscworth

Windows 7 Ultimate x64
 
 

Just searched for new updates = nothing there ;(
My System SpecsSystem Spec
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