win7 validation error 0x8004fe21

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  1. gary tindall
    Posts : 9
    win7/ubuntu14.04
       New #1

    win7 validation error 0x8004fe21


    had win7home, upgraded to win7pro in order to utilize xpVM have been hung up on many times for over 2 hours trying phone option after trying activation tool thanks in advance....I hope MGADT output follows: Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0x8004FE21 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-MFDDR-M6784-Q2FBW Windows Product Key Hash: cPXHLk6AamXMhTcwtHgnPtcu0Bg= Windows Product ID: 00371-618-2952897-85206 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {3FA91E61-85C4-4FCC-9C12-E9D59F62ACA7}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.140303-2144 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine Microsoft Office Standard Edition 2003 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003 File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003 File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003 File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003 File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003 File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003 File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003 File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003 File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003 File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100 Other data--> Office Details: {3FA91E61-85C4-4FCC-9C12-E9D59F62ACA7}1.9.0027.06.1.7601.2.00010100.1.0.048x64*****-*****-*****-*****-Q2FBW00371-618-2952897-852065S-1-5-21-2552641736-1398428658-1438833275HP-PavilionAY633AA-ABA p6313wAmerican Megatrends Inc.5.16 20100603000000.000000+000864F3807018400F404090409Pacific Standard Time(GMT-08:00)03HPQOEMSLIC-CPC100100Microsoft Office Standard Edition 20031177745C8DBB75870QqYxxCBJUAsQRVu8aMrTl/5I3GM=70141-056-5716504-562701 Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, RETAIL channel Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00371-00170-618-295289-01-1033-7600.0000-1582010 Installation ID: 006433613843929632528922426985056520950005275412091545 Processor Certificate URL: SpcService Web Service Machine Certificate URL: RacService Web Service Use License URL: UseLicenseService Web Service Product Key Certificate URL: PkcService Web Service Partial Product Key: Q2FBW License Status: Licensed Remaining Windows rearm count: 3 Trusted time: 12/11/2014 11:36:27 AM Windows Activation Technologies--> HrOffline: 0x8004FE21 HrOnline: N/A HealthStatus: 0x000000000001EFF0 Event Time Stamp: 12:10:2014 16:05 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: Tampered File: %systemroot%\system32\sppobjs.dll Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui Tampered File: %systemroot%\system32\sppwinob.dll Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui Tampered File: %systemroot%\system32\drivers\spsys.sys HWID Data--> HWID Hash Current: LAAAAAEAAQABAAEAAQABAAAAAQABAAEAln3wmfLcVAOGHZ6nxJYmO0BnGHk= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC HPQOEM SLIC-CPC FACP HPQOEM SLIC-CPC HPET HPQOEM SLIC-CPC MCFG HPQOEM SLIC-CPC OEMB HPQOEM SLIC-CPC INFO HPQOEM SLIC-CPC NVHD HPQOEM SLIC-CPC SLIC HPQOEM SLIC-CPC SSDT HPQOEM SLIC-CPC
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    If this problem started in the last couple of days, it's likely the result of a botched update from MS

    Uninstall update KB3004394

    reboot twice, and then post a new MGADiag report
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  4. gary tindall
    Posts : 9
    win7/ubuntu14.04
    Thread Starter
       New #3

    Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-MFDDR-M6784-Q2FBW Windows Product Key Hash: cPXHLk6AamXMhTcwtHgnPtcu0Bg= Windows Product ID: 00371-618-2952897-85206 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {3FA91E61-85C4-4FCC-9C12-E9D59F62ACA7}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.140303-2144 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine Microsoft Office Standard Edition 2003 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: {3FA91E61-85C4-4FCC-9C12-E9D59F62ACA7}1.9.0027.06.1.7601.2.00010100.1.0.048x64*****-*****-*****-*****-Q2FBW00371-618-2952897-852065S-1-5-21-2552641736-1398428658-1438833275HP-PavilionAY633AA-ABA p6313wAmerican Megatrends Inc.5.16 20100603000000.000000+00086EB3607018400F404090409Pacific Standard Time(GMT-08:00)03HPQOEMSLIC-CPC100100Microsoft Office Standard Edition 20031177745C8DBB75870QqYxxCBJUAsQRVu8aMrTl/5I3GM=70141-056-5716504-562701 Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, RETAIL channel Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00371-00170-618-295289-01-1033-7600.0000-1582010 Installation ID: 006433613843929632528922426985056520950005275412091545 Processor Certificate URL: SpcService Web Service Machine Certificate URL: RacService Web Service Use License URL: UseLicenseService Web Service Product Key Certificate URL: PkcService Web Service Partial Product Key: Q2FBW License Status: Licensed Remaining Windows rearm count: 3 Trusted time: 12/11/2014 2:03:04 PM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 12:10:2014 16:05 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: LAAAAAEAAQABAAEAAQABAAAAAQABAAEAln3wmfLcVAOGHZ6nxJYmO0BnGHk= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC HPQOEM SLIC-CPC FACP HPQOEM SLIC-CPC HPET HPQOEM SLIC-CPC MCFG HPQOEM SLIC-CPC OEMB HPQOEM SLIC-CPC INFO HPQOEM SLIC-CPC NVHD HPQOEM SLIC-CPC SLIC HPQOEM SLIC-CPC SSDT HPQOEM SLIC-CPC
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  6. gary tindall
    Posts : 9
    win7/ubuntu14.04
    Thread Starter
       New #4

    I have a client (that I am about to lose) who would like to have his project completed and there are other issues caused by your dec win updates that I cannot pursue until this unnecessary issue is resolved.
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  7. Gator
    Posts : 1,810
    Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
       New #5

    gary tindall said:
    I have a client (that I am about to lose) who would like to have his project completed and there are other issues caused by your dec win updates that I cannot pursue until this unnecessary issue is resolved.
    FYI, Sevenforums is in no way affiliated with Microsoft. We do not issue any updates. You can complain directly to Microsoft if you'd like though.
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  8. gary tindall
    Posts : 9
    win7/ubuntu14.04
    Thread Starter
       New #6

    already have Even threatened them with the Oregon AG. ahhahahaha No, really.....threatened them with the OR AG. Sorry for the rash assumption. The DecWinUpdates took out my MBR & linux grub and none of the usual fixes are working to restore linux, which is where I need to be to finish this contract. Yes, am quite anxious over this. Thanks for the fast first response though. gt
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #7

    The WGA problem appears to have been resolved.

    As for your other problems, I haven't had enough details to even guesss at a solution.
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  11. gary tindall
    Posts : 9
    win7/ubuntu14.04
    Thread Starter
       New #8

    whadya, working overtime? ha Shall I reinstall KB3004394 or hide that update? May be back on the bootloader issue if jumping thru over 30 hoops tonight doesn't resolve. Couldn't even mount linux from the liveCD. Gparted is giving me partition outside disk now on my win7 bootpart C: but just ran chkdsk /r and no problems. Pretty pissed at our favorite fake-humanitarian who has put MS Marketing in control. ha This issue closed after a yes or no on the reinstall-update question but the bootloader issue is probably best provided to the opensource folks. Thanks Noel, and in advance of answer. gt
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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #9

    It won't be offered again until it's been updated to fix the issues.


    See the notes in http://support.microsoft.com/kb/3004394 - it is not advised to uninstall the update if already installed as it may cause other issues.
    MS have since released a new patch designed to resolve the issues caused bythe failed patch..

    http://support.microsoft.com/kb/3024777
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  13. gary tindall
    Posts : 9
    win7/ubuntu14.04
    Thread Starter
       New #10

    webmaster: how are we supposed to logout?
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