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Windows 7: A "non-existent" Windows update ("KB3024777") even Google can't find

13 Dec 2014   #11
trrtrtrtrt

Windows 7 Home Edition
 
 
Manually Uninstall KB3004394

I thought MS told us not to manually uninstall KB3004394?

And, yes I have the right version.


My System SpecsSystem Spec
.
13 Dec 2014   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It's suggested as a possibility - and is effectively what 777 does.
and WHAT ERROR MESSAGE do you get when to attempt to use it??
My System SpecsSystem Spec
13 Dec 2014   #13
trrtrtrtrt

Windows 7 Home Edition
 
 
Code 1 Error

Code 1

Whatever that means.

I ran the update trouble shooter and it said it fixed issues but when I try to run KB3024777 again...same error


Code 1
My System SpecsSystem Spec
.

13 Dec 2014   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmm - I'm not sure about that code either.

Please post the C:\Windows\windowsupdate.log file to a new thread , and follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
My System SpecsSystem Spec
13 Dec 2014   #15
trrtrtrtrt

Windows 7 Home Edition
 
 
I Manually Uninstalled Bad Update

I just manually uninstalled the update that KB3024777 was supposed to.

EOP.
My System SpecsSystem Spec
15 Dec 2014   #16
jcupach

windows 7 64 bit
 
 

What if I don't have KB3004394? I still get the non-genuine message.
My System SpecsSystem Spec
15 Dec 2014   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

If both KB3004393 and KB3024777 are in your Installed Updates list, try this...


What AV are you using?
Please disable real-time scanning/protection and reboot

If the notification has disappeared, re-enable real-time scanning and reboot again

If the notification is still present, first check whether the real-time scanning is still switched off If so, then re-enable it and post the result. If it's turned itself back on then tell me or try again using a different disable option.


Post back with the results
My System SpecsSystem Spec
17 Dec 2014   #18
baloubeer

Windows 7 Professional x64
 
 

Before the patch 3024777 came out I removed it to install other updates and re-installed the 3004394. But now, if I uninstall the 3004394 manually or automatically my sound card fails after the reboot. The driver re-installs properly, but when playing music or sounds I get sound card errors..

First of all: Well done Microsoft.

Secondly, shall I just wait with uninstalls until a better fix comes out? Or let it uninstall and find out what gets damaged after the uninstall..? Your opinions are welcome.
My System SpecsSystem Spec
18 Dec 2014   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There is no 'better' fix than uninstalling the patch (which is what KB3024777 does) - and then dealing with any residual problems.
My System SpecsSystem Spec
22 Dec 2014   #20
dragnslayr

Windows 7 professional 64 bit service pack 1 installed
 
 
Error trying to install Windows up KB3024777

Like other people here I am having the problem installing the Windows update KB3024777 on my wifes computer which is Windows 7 home premium 64 bit. But on mine which is Windows 7 Professional 64 bit it said it installed fine. The only difference between the two are Home premium and Professional. I do not understand why on one and not on the other.
My System SpecsSystem Spec
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 A "non-existent" Windows update ("KB3024777") even Google can't find




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