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Windows 7: A "non-existent" Windows update ("KB3024777") even Google can't find

11 Dec 2014   #1
Gaz1701

Windows 7 Home Premium 64-bit (6.1, Build 7601)
 
 
A "non-existent" Windows update ("KB3024777") even Google can't find

I'm not sure what this is in Windows Update [and this seems to be greyed out itself too], but how is it possible to have no results in Google on this KB that's in Windows Update?

I also clicked on the "more information" for the Microsoft Knowledge Base, but nothing came up there either.




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11 Dec 2014   #2
myarmor

Windows 7 Professional x64 Retail
 
 

Also note that it can't be unchecked/deselected.

Edit: It seems this update removes kb3004394 and vanish without a trace (except in History).
Neither seems to be available in the uninstall list afterwards.
My System SpecsSystem Spec
12 Dec 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

See the notes in http://support.microsoft.com/kb/3004394 - it is not advised to uninstall the update if already installed as it may cause other issues.
MS have since released a new patch designed to resolve the issues caused bythe failed patch..

http://support.microsoft.com/kb/3024777
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12 Dec 2014   #4
pasca333

Windows 7 Professional 64-bit
 
 
Correct the KB3024777 Issue

I got Error Code 1 twice after attempting to install this update. I could not hide the update, so I uninstalled the update KB3024777 was supposed to uninstall. Control Panel>Programs and Features>View installed updates>manually uninstall update KB3004394 from the list. A restart is required. The update KB3024777 will no longer appear.
My System SpecsSystem Spec
12 Dec 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

MS does NOT recommend uninstalling KB3004394 as it may apparently lead to other issues.
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13 Dec 2014   #6
pasca333

Windows 7 Professional 64-bit
 
 
Microsoft Does Not Recommend

Yeah, yeah. Microsoft needs to do more quality testing on its updates (what is that now? three for three, eh?) before it lectures on what it does and doesn't recommend. The update that was supposed to remove the faulty update (!) doesn't work. Now that's what I call quality. Manually removing an update that Microsoft flunkies have botched is in order.
My System SpecsSystem Spec
13 Dec 2014   #7
jcokey

Windows 7 Ultimate X64
 
 

I'm not sure where Noel is getting his info, but when I read the KB it has the below - Microsoft is specifically telling people to manually uninstall to address the issues. If you don't manually uninstall, taking the new KB 302777 will then uninstall it for you

Issue for Windows 7 SP1 and Windows Server 2008 R2 SP1

We have found that this update is causing additional problem on computers that are running Windows 7 Service Pack 1 (SP1) and Windows Server 2008 R2 SP1. This includes the inability to install future updates.

The KB 3004394 update does not cause any known problems on the other systems for which it is released. We recommend that you install the update on the other systems.

An update is available to remove KB 3004394 from Windows 7 SP1-based and Windows Server 2008 R2 SP1-based computers. For more information, see the following Microsoft Knowledge Base article:


3024777(Install KB3024777 to fix an issue with KB3004394 on Windows 7 and Windows Server 2008 R2 )
You cannot install Windows updates after KB 3004394 is installed on Windows 7 and Windows Server 2008 R2
More information about the issue for Windows 7 SP1 and Windows Server 2008 R2 SP1

If you have not yet deployed KB 3004394 on Windows 7 SP1-based and Windows Server 2008 R2 SP1-based computers, we recommend that you delay installation until a new version of this update becomes available.

If you have already installed KB 3004394 on Windows 7 SP1-based and Windows Server 2008 R2 SP1-based computers that were not restarted after the update was installed, we recommend that you delay the restart if it is possible until more information is added to this article about a method to remove the update.

If the installation of KB 3004394 is causing problems on these computers, remove the update, and then restart the computers. The ability to remove Windows Updates through Control Panel may no longer function on some Windows 7 SP1-based and Windows Server 2008 R2 SP1-based computers after KB 3004394 is installed.
My System SpecsSystem Spec
13 Dec 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That 'flash was written before MS released KB3024777 - and as I've said elsewhere, since its release, I've taken it to mean that the uninstall could cause problems with the Control Panel, rather than that the update itself could.



http://support.microsoft.com/kb/3024777

...and my memory of the precise wording of the last sentence is a little different to what is currently up there, so it may have changed since I read it - although it's still only on v2.0

Anyhow, the 3024777 is effectively an uninstaller that removes all trace of the botched update.
My System SpecsSystem Spec
13 Dec 2014   #9
trrtrtrtrt

Windows 7 Home Edition
 
 
3024777 does not work

Everyone read very carefully:
KB3024777 D-O-E-S N-O-T W-O-R-K.

All I receive is an error.

If I read one more post to use this update I WILL SCREAM.
My System SpecsSystem Spec
13 Dec 2014   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

WHAT ERROR?
Did you get the correct version?

have you tried just uninstalling the update KB3004394
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 A "non-existent" Windows update ("KB3024777") even Google can't find




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