A "non-existent" Windows update ("KB3024777") even Google can't find

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  1. Posts : 65
    Windows 7 Home Premium 64-bit (6.1, Build 7601)
       #1

    A "non-existent" Windows update ("KB3024777") even Google can't find


    I'm not sure what this is in Windows Update [and this seems to be greyed out itself too], but how is it possible to have no results in Google on this KB that's in Windows Update?

    I also clicked on the "more information" for the Microsoft Knowledge Base, but nothing came up there either.

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  2. Posts : 13
    Windows 7 Professional x64 Retail
       #2

    Also note that it can't be unchecked/deselected.

    Edit: It seems this update removes kb3004394 and vanish without a trace (except in History).
    Neither seems to be available in the uninstall list afterwards.
    Last edited by myarmor; 11 Dec 2014 at 20:54.
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  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    See the notes in http://support.microsoft.com/kb/3004394 - it is not advised to uninstall the update if already installed as it may cause other issues.
    MS have since released a new patch designed to resolve the issues caused bythe failed patch..

    http://support.microsoft.com/kb/3024777
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  4. Posts : 16
    Windows 7 Professional 64-bit
       #4

    Correct the KB3024777 Issue


    I got Error Code 1 twice after attempting to install this update. I could not hide the update, so I uninstalled the update KB3024777 was supposed to uninstall. Control Panel>Programs and Features>View installed updates>manually uninstall update KB3004394 from the list. A restart is required. The update KB3024777 will no longer appear.
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  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    MS does NOT recommend uninstalling KB3004394 as it may apparently lead to other issues.
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  6. Posts : 16
    Windows 7 Professional 64-bit
       #6

    Microsoft Does Not Recommend


    Yeah, yeah. Microsoft needs to do more quality testing on its updates (what is that now? three for three, eh?) before it lectures on what it does and doesn't recommend. The update that was supposed to remove the faulty update (!) doesn't work. Now that's what I call quality. Manually removing an update that Microsoft flunkies have botched is in order.
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  7. Posts : 1
    Windows 7 Ultimate X64
       #7

    I'm not sure where Noel is getting his info, but when I read the KB it has the below - Microsoft is specifically telling people to manually uninstall to address the issues. If you don't manually uninstall, taking the new KB 302777 will then uninstall it for you

    Issue for Windows 7 SP1 and Windows Server 2008 R2 SP1

    We have found that this update is causing additional problem on computers that are running Windows 7 Service Pack 1 (SP1) and Windows Server 2008 R2 SP1. This includes the inability to install future updates.

    The KB 3004394 update does not cause any known problems on the other systems for which it is released. We recommend that you install the update on the other systems.

    An update is available to remove KB 3004394 from Windows 7 SP1-based and Windows Server 2008 R2 SP1-based computers. For more information, see the following Microsoft Knowledge Base article:


    3024777(Install KB3024777 to fix an issue with KB3004394 on Windows 7 and Windows Server 2008 R2 )
    You cannot install Windows updates after KB 3004394 is installed on Windows 7 and Windows Server 2008 R2
    More information about the issue for Windows 7 SP1 and Windows Server 2008 R2 SP1

    If you have not yet deployed KB 3004394 on Windows 7 SP1-based and Windows Server 2008 R2 SP1-based computers, we recommend that you delay installation until a new version of this update becomes available.

    If you have already installed KB 3004394 on Windows 7 SP1-based and Windows Server 2008 R2 SP1-based computers that were not restarted after the update was installed, we recommend that you delay the restart if it is possible until more information is added to this article about a method to remove the update.

    If the installation of KB 3004394 is causing problems on these computers, remove the update, and then restart the computers. The ability to remove Windows Updates through Control Panel may no longer function on some Windows 7 SP1-based and Windows Server 2008 R2 SP1-based computers after KB 3004394 is installed.
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  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    That 'flash was written before MS released KB3024777 - and as I've said elsewhere, since its release, I've taken it to mean that the uninstall could cause problems with the Control Panel, rather than that the update itself could.



    http://support.microsoft.com/kb/3024777

    ...and my memory of the precise wording of the last sentence is a little different to what is currently up there, so it may have changed since I read it - although it's still only on v2.0

    Anyhow, the 3024777 is effectively an uninstaller that removes all trace of the botched update.
    Last edited by NoelDP; 13 Dec 2014 at 16:28. Reason: add last two paras.
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  9. Posts : 4
    Windows 7 Home Edition
       #9

    3024777 does not work


    Everyone read very carefully:
    KB3024777 D-O-E-S N-O-T W-O-R-K.

    All I receive is an error.

    If I read one more post to use this update I WILL SCREAM.
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  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    WHAT ERROR?
    Did you get the correct version?

    have you tried just uninstalling the update KB3004394
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