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Windows 7: Windows 7 Enterprise Authentication Error, 0x8004fe21

12 Dec 2014   #1
Redopal

Windows Enterprise 64 bit
 
 
Windows 7 Enterprise Authentication Error, 0x8004fe21

I've been suddenly receiving error message regarding Windows activation. I do not have the KB3004394 update installed.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-YJFBT
Windows Product Key Hash: 2zS4HpgkrDz4RjufBCNtqa4qAmI=
Windows Product ID: 55041-034-4386957-86233
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {E8333F48-CFE8-4B85-A059-11D893821939}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E8333F48-CFE8-4B85-A059-11D893821939}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-034-4386957-86233</PID><PIDType>6</PIDType><SID>S-1-5-21-1440943197-359694951-3654286138</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 420 Series </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.1.4</Version><SMBIOSVersion major="2" minor="5"/><Date>20090417000000.000000+000</Date></BIOS><HWID>8AFF3307018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Hawaiian Standard Time(GMT-10:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Enterprise edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-034-438695-03-1033-7601.0000-1622014
Installation ID: 014364884172556493375216843603171393459024018805153904
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: YJFBT
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/11/2014 7:32:53 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:10:2014 12:35
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PAAAAAIABgABAAIAAQACAAAAAQABAAEAonYSGk40LjpGvBychDSmaAiFpGPMKNaWznDeiBrs+Hfq/EbK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            041709        APIC1908
  FACP            041709        FACP1908
  HPET            041709        OEMHPET 
  MCFG            041709        OEMMCFG 
  OEMB            041709        OEMB1908
  GSCI            041709        GMCHSCI 
  SSDT            DpgPmm        CpuPm



My System SpecsSystem Spec
.
12 Dec 2014   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Welcome to our forum Redopal.

Need some more information. Could you do this while we wait for a expert to take a look at your log.

Please fill out your system specs completely, it would be helpful.
Use this tutorial by Brink.

System Info - See Your System Specs


Could you also tell us where you got Windows 7 Enterprise from?
My System SpecsSystem Spec
12 Dec 2014   #3
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Here is your problem:
BIOS valid for OA 2.0: yes, but no SLIC table

A very detailed explanation can be found in the second post here (disregard the fact thats its Dell):
Bios Slic Problem - prevents Windows 7 KMS activation on Dell Optiplex 745 - Desktop General Hardware Forum - Desktop - Dell Community

Another explanation by our very own, NoelDP
BIOS valid for OA 2.0: no, invalid SLIC table using kms key
My System SpecsSystem Spec
.

12 Dec 2014   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Gator is absolutely correct.

Your system specs might give us guidance why the SLIC doesn't match.

Knowing where you got Enterprise may also help us guide you in the proper direction.

Windows 7 Enterprise has special rules that must be followed to activate properly.
My System SpecsSystem Spec
12 Dec 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The missing SLIC table is irrelevant here - the MAK Product Key ignores it completely.
There is no evident error in the report, and the system shows as being properly activated and validated last on the 10th Dec

what happens if you attempt validation using Internet Explorer, at www.microsoft.com/genuine/validate ?
My System SpecsSystem Spec
12 Dec 2014   #6
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Quote   Quote: Originally Posted by NoelDP View Post
The missing SLIC table is irrelevant here - the MAK Product Key ignores it completely.
There is no evident error in the report, and the system shows as being properly activated and validated last on the 10th Dec

what happens if you attempt validation using Internet Explorer, at www.microsoft.com/genuine/validate ?
See and I thought I was all smart and stuff. This is why we leave this stuff to you lol. Can you point out what we should be looking for when that error comes up but the MAK ignores it?
My System SpecsSystem Spec
12 Dec 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There are a number of points here...

The OP uses the word 'authentication' in the subject - this word appears nowhere in the MS lexicon for WGA itself.

The Error Code in the subject is a well-known one for WGA - but is not reproduced in the MGADiag report, so may not be WGA-related in this instance.

MAK Keys ALWAYS ignore the SLIC table.
My System SpecsSystem Spec
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