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Windows 7: Not Genuine after Dec. patch - SOLUTION from MS

14 Dec 2014   #1
GEWB

Several flavors of Linux (Mint primary) / 32bit XP, Win7 HomeP / 64bit Win7 Pro, Ultimate / 64Win8.1
 
 
Not Genuine after Dec. patch - SOLUTION from MS

Just got off the phone with "James" at MS tech support, re: Windows Not Genuine issue after December patches.

We discussed this issue at some length and he confirmed:
  • Some people have this issue after the Dec. patch
  • The patch for the patch does not always work
  • On line activation (reactivation) attempt will NOT work

  • James stated the ONLY method to "fix" is to do a PHONE ACTIVATION.
  • He also stated that MS does not know the cause (yet).
  • He approved my posting this information to the forum.

I hope the issue doesn't come back - I'll keep the forum updated over the coming week.

Regards,
GEWB


My System SpecsSystem Spec
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14 Dec 2014   #2
seanj61

Windows 7 Home Premium x64
 
 

Thanks for the help, I will try a phone activation and see if that solves it for me.
My System SpecsSystem Spec
14 Dec 2014   #3
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

GEWB any information you can get from Microsoft will be helpful.
Keep us posted.
My System SpecsSystem Spec
.

14 Dec 2014   #4
GEWB

Several flavors of Linux (Mint primary) / 32bit XP, Win7 HomeP / 64bit Win7 Pro, Ultimate / 64Win8.1
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
GEWB any information you can get from Microsoft will be helpful.
Keep us posted.
Will do. I'll only call them back if the reactivation doesn't stick.

Regards,
GEWB
My System SpecsSystem Spec
15 Dec 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Try this...
What AV are you using?
Please disable real-time scanning/protection and reboot

If the notification has disappeared, re-enable real-time scanning and reboot again

If the notification is still present, first check whether the real-time scanning is still switched off If so, then re-enable it and post the result. If it's turned itself back on then tell me or try again using a different disable option.


Post back with the results
My System SpecsSystem Spec
17 Dec 2014   #6
GEWB

Several flavors of Linux (Mint primary) / 32bit XP, Win7 HomeP / 64bit Win7 Pro, Ultimate / 64Win8.1
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
GEWB any information you can get from Microsoft will be helpful.
Keep us posted.
So, several days have gone by with no issues.

Looks like the Microsoft phone activation may have solved the problem.

I'll check back with the forum inb a few days.

Regards,
GEWB
My System SpecsSystem Spec
18 Dec 2014   #7
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Thanks for the update.
My System SpecsSystem Spec
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 Not Genuine after Dec. patch - SOLUTION from MS




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