Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows Activation alert "not running genuine Windows" (0x8004fe21)

15 Dec 2014   #1
bootjack

Win7 Pro 64
 
 
Windows Activation alert "not running genuine Windows" (0x8004fe21)

First off, thanks for reading my post.

Second, apologies if the answer already exists on the forum. I've searched the forum for related posts for this issue & code, I got about 400 hits. I went through about a dozen with no luck (plus other non-sevenforums Google searches), so I'm posting.

My computer description is in my profile: self-built in 2011, running Win7 Pro 64 (OEM, purchased on Newegg, quite confident it is legit). Until a few days ago, I had no issues with Windows Activation. I believe it was on Dec 10 that Windows Update picked up several updates, apparently for Office 2007. After that update, I began receiving the alert that my computer was not running genuine Windows with the error code 0x8004fe21. See attached screenshot. Yet under the System panel, it shows as activated.

I have tried several fixes so far, none have been successful in resolving the issue:
  1. I uninstalled the Windows updates I received around Dec 10.
  2. I uninstalled an old copy of Office (pre-2007). I use LibreOffice.
  3. Based on several recommendations on this site & others, I updated the Intel Rapid Storage Technology driver to the most recent posted on the Asus site for my mobo (V10.5.0.1026).
  4. I've repeatedly tried the "Resolve online now" link to the /genuine/validate site on microsoft.com. On IE11, it tells me the browser isn't configured to run the required script and asks me to download legitcheck.hta. I never use IE, so I went to my default Firefox where the page validates interminably--I've let it run for several hours with no progress.
The other solutions I've read have so far not applied to me.

Below is the MGADiag output. I appreciate any help/suggestions on how to fix this alert.


Code:
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: 0x0
Windows Product Key: *****-*****-JMCTY-GF9K7-7R4BY
Windows Product Key Hash: 0KQK1JcrCxhNpWyIwSjus31tEss=
Windows Product ID: 00371-OEM-9044803-59704
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {03DD7CB9-7354-45D9-A60A-9B9910422A03}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{03DD7CB9-7354-45D9-A60A-9B9910422A03}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7R4BY</PKey><PID>00371-OEM-9044803-59704</PID><PIDType>3</PIDType><SID>S-1-5-21-74154213-1200314215-913710966</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1011</Version><SMBIOSVersion major="2" minor="6"/><Date>20110408000000.000000+000</Date></BIOS><HWID>A1250500018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-448-059704-02-1033-7601.0000-1442011
Installation ID: 011543979832967733708596026591632872610012781426327423
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7R4BY
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/14/2014 10:56:51 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 12:10:2014 23:04
WAT Activex: Registered
WAT Admin Service: Registered

HWID Data-->
HWID Hash Current: KgAAAAAAAQABAAEAAAABAAAAAgABAAEAln0kLhpdBi9M9j6TDsjwUy5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  SSDT            AMICPU        PROC



My System SpecsSystem Spec
.
15 Dec 2014   #2
dingdong

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I also have this annoying Windows Activation alert. I've tried everything that's been suggested on here with no success. grrrrr
My System SpecsSystem Spec
15 Dec 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Try this...
What AV are you using?
Please disable real-time scanning/protection and reboot

If the notification has disappeared, re-enable real-time scanning and reboot again

If the notification is still present, first check whether the real-time scanning is still switched off If so, then re-enable it and post the result. If it's turned itself back on then tell me or try again using a different disable option.


Post back with the results
My System SpecsSystem Spec
.

15 Dec 2014   #4
bootjack

Win7 Pro 64
 
 

Thanks for the quick response.

My AV is Avast. I followed your instructions:
  1. Disabled all shields permanently & rebooted.
  2. Waited 10min. No notification.
  3. Re-enabled all shields. Rebooted.
  4. It has been 10min since that reboot and the notification has NOT yet returned.
Early indication looks promising. I should have thought about disabling my AV when the /validate site just spun & spun. Ugh. I take it this is a fairly common issue with Windows Validation & real-time protection?


I'm going to give it a while longer, then will mark = solved (hopefully).


Much thanks!
My System SpecsSystem Spec
15 Dec 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

This is a new problem which has surfaced since the released of a botched patch by MS last week - the uninstall of the patch leads to a situation where Avast gets in the way of the system resetting the licensing tokens, and results in a spurious non-genuine report.
My System SpecsSystem Spec
15 Dec 2014   #6
bootjack

Win7 Pro 64
 
 

Noel -

Thanks for the explanation. Unfortunately this morning the same activation alert reared its head. I tried disabling the shields and running the validate, but it still cycled for 10min. I don't want to follow the disable, reboot, re-enable, reboot process everytime I turn on my computer. Should I restore the updates I removed (didn't see any option under Windows Update)?

-Thomas
My System SpecsSystem Spec
15 Dec 2014   #7
Pauly

Win7 Ultimate X64
 
 

MS pulled the botched update a few days ago so you should be good to run updates again
My System SpecsSystem Spec
15 Dec 2014   #8
bootjack

Win7 Pro 64
 
 

Pauly, when I check for updates I have no important updates to apply. There are 7 optional, but they are all dated well before this month--e.g. a RDP update, or related to the mouse driver.
My System SpecsSystem Spec
15 Dec 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

PLease run a new MGADiag report - the output may be different now - and post the results.
My System SpecsSystem Spec
15 Dec 2014   #10
bootjack

Win7 Pro 64
 
 

Certainly.

Code:
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: 0x0
Windows Product Key: *****-*****-JMCTY-GF9K7-7R4BY
Windows Product Key Hash: 0KQK1JcrCxhNpWyIwSjus31tEss=
Windows Product ID: 00371-OEM-9044803-59704
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {03DD7CB9-7354-45D9-A60A-9B9910422A03}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{03DD7CB9-7354-45D9-A60A-9B9910422A03}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7R4BY</PKey><PID>00371-OEM-9044803-59704</PID><PIDType>3</PIDType><SID>S-1-5-21-74154213-1200314215-913710966</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1011</Version><SMBIOSVersion major="2" minor="6"/><Date>20110408000000.000000+000</Date></BIOS><HWID>A1250500018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-448-059704-02-1033-7601.0000-1442011
Installation ID: 011543979832967733708596026591632872610012781426327423
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7R4BY
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/15/2014 1:51:33 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 12:10:2014 23:04
WAT Activex: Registered
WAT Admin Service: Registered

HWID Data-->
HWID Hash Current: KgAAAAAAAQABAAEAAAABAAAAAgABAAEAln0kLhpdBi9M9j6TDsjwUy5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  SSDT            AMICPU        PROC
My System SpecsSystem Spec
Reply

 Windows Activation alert "not running genuine Windows" (0x8004fe21)




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
"This computer is not running Genuine Windows" message - still / again
When I got this message earlier this month, I searched around, read the posts here etc. After reading about the problem I let windows install KB3024777 to fix the KB3004394(?) problem. Everything appeared to work. January updates were installed. This was three days ago. But today I got the...
Windows Updates & Activation
Windows Activation alert "not running genuine Windows"
Hi, I have had exactly the same alert appearing, i am reading the thread, what exactly needs to be done to try and resolve? I was told by msoft support that this was a virus and charged for removal? Thanks in advance
Windows Updates & Activation
MGADiag report - "This Computer is not running genuine Windows"
Always getting "This Computer is not running genuine Windows" error message. Posted MGADiag report below. Any help would be greatly appreciated. Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0x8004FE22 Cached...
Windows Updates & Activation
"This computer is not running a genuine windows" Issue
Dear all, I appreciate all help on this matter. On my work computer (with genuine windows 7 pro x32), I started to get the "this computer is not running a genuine windows" pop up message. What I notice from the diagnostic report (see below) is that the Product key is not the same as the one...
Windows Updates & Activation
"This computer is not running Genuine Windows" message
Hi, all! I just got this computer four months ago and I am getting a "This computer is not running Genuine Windows" message every so often. I no longer have the Windows install disc that came with the computer. The computer is a Sony Vaio. Here is the diagnostic report: Diagnostic Report...
Windows Updates & Activation
Alert for activation key after windows update, "Cannot use default key
Actually this is not a new thread, I have gone through many threads, but those were old. After some windows update, windows is asking for activation key. My windows 7 Home basic came preinstalled in my laptop. I used the old activation key. But it is not accepting say "Default key... cannot use...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 15:44.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App