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Windows 7: Tried to install Service Pack 1, now I'm getting various errors

18 Dec 2014   #41
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Just a thought.

Make sure Windows 7 time and date is correct.


My System SpecsSystem Spec
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18 Dec 2014   #42
rskfx

Windows 7 Ultimate x32
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Just a thought.

Make sure Windows 7 time and date is correct.
I just checked and it is fine, also I was told before to do a Repair Computer then put in some commands. Well, I somehow got the Repair Computer to work and did the commands but doing the "XCOPY C:\rfxaa C:\Windows\winsxs /y /i /s /v /h" command gives me the access denied message just like when I did it in the normal mode. Do you happened to know how I can delete the files that would have been partially downloaded from the update? I would really like to try this option.
My System SpecsSystem Spec
18 Dec 2014   #43
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

No I do not know.
That would be up to the expert like Noel.

So I don't confuse you.
I watch a lot of post by Noel and sometimes mentions something. That does not make me a expert like Noel. Some times one of my suggestions help and sometime it don't.

I will go back to watching.
My System SpecsSystem Spec
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19 Dec 2014   #44
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Did you check the drive letter as suggested?
The drive letter in the Repair environment is often NOT C: - whatever it is in the normal Windows
My System SpecsSystem Spec
19 Dec 2014   #45
rskfx

Windows 7 Ultimate x32
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Did you check the drive letter as suggested?
The drive letter in the Repair environment is often NOT C: - whatever it is in the normal Windows
I'm not sure what it would be because when I put in that command to see it shows up like the picture I posted before that showed "DIR . DIR x86..."

EDIT: I don't know why/how but the updater is back to being at error code 80072EFE and I haven't done anything, I just woke up. I ran some FireGen program earlier yesterday that might be of help and I'm attaching the report.
My System SpecsSystem Spec
19 Dec 2014   #46
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

If you start running random programs in an attempt to 'fix' the problems I will have no idea what the current state of your system is - and will NOT be able to properly advise.
PLEASE do NOT run anything other that MS-sourced 'fixes' - or the ones I propose.

You still haven't convinced me that you ran the fix I posted in the way that it needs to be run.
Please try it again, following the instructions very carefully.
My System SpecsSystem Spec
19 Dec 2014   #47
rskfx

Windows 7 Ultimate x32
 
 

Quote   Quote: Originally Posted by NoelDP View Post
If you start running random programs in an attempt to 'fix' the problems I will have no idea what the current state of your system is - and will NOT be able to properly advise.
PLEASE do NOT run anything other that MS-sourced 'fixes' - or the ones I propose.

You still haven't convinced me that you ran the fix I posted in the way that it needs to be run.
Please try it again, following the instructions very carefully.
I have only been doing things like running Malwarebytes, CCleaner, TDSSKiller, AdwCleaner, and similar stuff. Also, I noticed I have "Windows Defender", could that be causing the problem? CCleaner keeps finding some ActiveX/COM problem that says it is "wuaucpl.cpl" in the System32 folder and AdwCleaner found:
MaintainerSvc4.52.864054
HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{1E9E0E98-4AB7-40B0-A0CE-69105C1B7C92}
HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{1E9E0E98-4AB7-40B0-A0CE-69105C1B7C92}
HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

I cleaned those up but I still get the 800723EFE error. Also, I will explain what I did with that process. When I started up I kept pressing F8 until it let me choose Repair Computer, which then took me to a list of options and I had chose the safe mode with command prompt, then the computer ran some kind of scan while it booted up, after that I put in the commands you said. What came out were the same results I posted on page two, like this:



Ending with it telling me at the last part that access was denied. I have no clue which of those results would be the directory because I believe those are files that are contained in the rfxaa file.
My System SpecsSystem Spec
20 Dec 2014   #48
rskfx

Windows 7 Ultimate x32
 
 

Quote   Quote: Originally Posted by NoelDP View Post
If you start running random programs in an attempt to 'fix' the problems I will have no idea what the current state of your system is - and will NOT be able to properly advise.
PLEASE do NOT run anything other that MS-sourced 'fixes' - or the ones I propose.

You still haven't convinced me that you ran the fix I posted in the way that it needs to be run.
Please try it again, following the instructions very carefully.
I spoke to Microsoft today and they ran some tests but said that I would have to pay for repair since they would have to use their "advanced tools" to fix the computer because there are corrupted files. Do you know what programs I could use to fix those corrupted files? I tried Ccleaner and all but obviously it hasn't worked, are there other programs I could use?
My System SpecsSystem Spec
21 Dec 2014   #49
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

wuauclt.exe is the Windows Automatic Update Client - or at least it should be.
wuaucpl.cpl doesn't exist on my system - although it used to be the Windows Update Automatic Update Control Panel, I believe that was deprecated in Vista.
Something is obviously re-infecting your system at every connection to the internet.

You need to take the machine offline and scan it with at least two offline AV scanners.
I would suggest Windows Defender Offline, and Kaspersky Rescue Disk.
My System SpecsSystem Spec
21 Dec 2014   #50
andrew129260

Windows 10 Pro
 
 

IT is important that you be honest with me here, you stated you have CyberGhost5. Is this a legit purchased version? The "cracks" out there that give you the full version for free are filled with devastating malware. Did you honestly get the paid version of it, or did you find a crack?


Quote   Quote: Originally Posted by NoelDP View Post
You need to take the machine offline and scan it with at least two offline AV scanners.
I would suggest Windows Defender Offline, and Kaspersky Rescue Disk.
Please do that first, and advise if anything was removed. Then move on to the below:


____________________________________________________________________________________
Download DDS:

DDS.com

Save the file to your pc. Then open the dds icon to run the tool.
When done, DDS will open two (2) logs:
DDS.txt
Attach.txt

Save both reports to your desktop.
Include the contents of both logs in your next post by using the paperclip




________________________________________________________________________________________

1.) Download herdprotect: (choose the portable version)

Download herdProtect - Free Anti-Malware Platform

2.) Run the scan.

3.) When the scan finishes, save the results per the screenshot below. Then upload the log here.

DO NOT REMOVE ANYTHING YET. I will advise if anything needs removed when I receive the log.

Attached Images
My System SpecsSystem Spec
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 Tried to install Service Pack 1, now I'm getting various errors




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