Just two cents from me as Noel asked for help and am no expert but I think a run of this might tickle out any nasties while outside of Windows.
Download Kaspersky Rescue Disk 10 you will need to make a bootable disk and set the BIOS to optical or USB and it doesn't take long to run.
CyberGhost5 is a free program that has a paid option, I got it right off of their website. I ran Windows Defender, Ccleaner (which had tons of results for some reason now and some I didn't fix yet), Malwarebytes, and Avast all offline and got no virus or malware detected. I'm downloading Rescue Disk right now and prepping my USB to use it. What mode am I supposed to do because it says there is a menu that says stuff like Graphical, Text, and Boot from Hard Disk? Also, I was trying to update to IE9 so I can at least start on this job since they started out saying IE9 or better, but now one email said 10 but at least I can use 9 and say they told me I could and not lose the job. I went to a friends and started on it but he is traveling now. Anyway, when I try to upload it it wants me to do some update for "Windows 7 or Windows Server 2008 R2" and when I click to download it I just get told that it isn't applicable for my machine. What am I supposed to do there? I could at least use IE9 for the work and that would be great while I try to solve this Windows Update issue so my computer doesn't break more. I will update once I know which Rescue Disk form I'm supposed to run in and once I finish doing that.IT is important that you be honest with me here, you stated you have CyberGhost5. Is this a legit purchased version? The "cracks" out there that give you the full version for free are filled with devastating malware. Did you honestly get the paid version of it, or did you find a crack?
Please do that first, and advise if anything was removed. Then move on to the below:
____________________________________________________________________________________
Download DDS:
DDS.com
Save the file to your pc. Then open the dds icon to run the tool.
When done, DDS will open two (2) logs:
DDS.txt
Attach.txt
Save both reports to your desktop.
Include the contents of both logs in your next post by using the paperclip
________________________________________________________________________________________
1.) Download herdprotect: (choose the portable version)
Download herdProtect - Free Anti-Malware Platform
2.) Run the scan.
3.) When the scan finishes, save the results per the screenshot below. Then upload the log here.
DO NOT REMOVE ANYTHING YET. I will advise if anything needs removed when I receive the log.
Attached Images
I am having problems with Rescue Disk wanting to work with my USB and I don't have any discs to burn the ISO to so I decided to go with the other suggestions you put. I have attached the logs for DDS, however I don't have a log for herdproject. Heardproject only found a crack I'm using, kmsemulator (keygen/crack) which I could delete if necessary since it is no longer in use, custom.dll (no idea), and that was it. All of those, except the recent crack which is from yesterday, are from over a year ago and this update problem is just recent since I have downloaded other updates without error. It is only the Service Pack download causing trouble. If I were to be able to get a Windows disc should I get Windows 7 Ultimate 32bit like I have or could I buy a Windows 7 Ultimate 32bit with SP1 on it and repair plus upgrade? I'd have to see if I could if there are no other options.IT is important that you be honest with me here, you stated you have CyberGhost5. Is this a legit purchased version? The "cracks" out there that give you the full version for free are filled with devastating malware. Did you honestly get the paid version of it, or did you find a crack?
Please do that first, and advise if anything was removed. Then move on to the below:
____________________________________________________________________________________
Download DDS:
DDS.com
Save the file to your pc. Then open the dds icon to run the tool.
When done, DDS will open two (2) logs:
DDS.txt
Attach.txt
Save both reports to your desktop.
Include the contents of both logs in your next post by using the paperclip
________________________________________________________________________________________
1.) Download herdprotect: (choose the portable version)
Download herdProtect - Free Anti-Malware Platform
2.) Run the scan.
3.) When the scan finishes, save the results per the screenshot below. Then upload the log here.
DO NOT REMOVE ANYTHING YET. I will advise if anything needs removed when I receive the log.
Attached Images
Good evening rskfx.
So i don't have to read through the whole thread again could you remind me if the trouble computer is a Desktop or Laptop.
This tutorial could also give information that would be helpful.
It will help you to show your system specs.
System Info - See Your System Specs
I did the virus/malware test while offline but I'm not sure what Rescue Disk I run since there is graphical, text, and then the hard disk option. Which do I choose? I posted a couple logs that andrew requested and that herdproject program only found some old cracks I had and some file called "custom.dll". Anyway, I got a Windows 7 CD and I couldn't even use that to update. It tells me that "windowsanytimeupdateui" is missing, I'm not sure if that is something helpful for you to know or not.
EDIT: Today I turned my computer on for about 10 minutes checking email and the screen was sort of flickering then went out. I tried to turn the computer off and start it again but it goes black seconds after loading. When I put it on another monitor it shows up until it gets up to the log in screen the goes black. However, when I run in safe mode it works just fine. Is this possibly the OS dying out from the problems that error was causing or is this an unrelated problem?
Last edited by rskfx; 24 Dec 2014 at 14:20.
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