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Windows 7: Windows Activation alert "not running genuine Windows"

16 Dec 2014   #1
Duncan123

Windows 7 Home Premium 64 bit
 
 
Windows Activation alert "not running genuine Windows"

Hi, I have had exactly the same alert appearing, i am reading the thread, what exactly needs to be done to try and resolve? I was told by msoft support that this was a virus and charged for removal?

Thanks in advance


My System SpecsSystem Spec
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16 Dec 2014   #2
derekimo

Microsoft Community Contributor Award Recipient

 
 

Welcome to the forum,

Please follow these instructions and someone will be along shortly,

Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
16 Dec 2014   #3
Duncan123

Windows 7 Home Premium 64 bit
 
 

Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-2PTG2-JGGJH-JQRQW
Windows Product Key Hash: eScjd5ekRG/rIDwl5n/hR/Y1rsQ=
Windows Product ID: 00359-OEM-9814922-81622
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {FF9EE33B-E202-4B35-B4E2-9AC2438C4F60}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FF9EE33B-E202-4B35-B4E2-9AC2438C4F60}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-JQRQW</PKey><PID>00359-OEM-9814922-81622</PID><PIDType>8</PIDType><SID>S-1-5-21-2331440566-1496595693-2438545973</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron N5010</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A12</Version><SMBIOSVersion major="2" minor="6"/><Date>20110125000000.000000+000</Date></BIOS><HWID>E9403E07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>61A289FC8E79724</Val><Hash>udp2fJ2zN4s/u0wpjj69oi/JZ4w=</Hash><Pid>81602-914-4475053-68680</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-149-281622-02-2057-7601.0000-3492014
Installation ID: 006466141703950224651452428976476805851913133474852386
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: JQRQW
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 16/12/2014 17:00:30
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:12:2014 10:18
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEA6GGs2Cp8qEKIgrTlYjrqmuoP1txcXQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   DELL    WN09    
  FACP   DELL    WN09   
  HPET   DELL  WN09
  MCFG   DELL  WN09
  SSDT   AMICPU  PROC
  SLIC   DELL    WN09   
  OSFR   DELL    M08
My System SpecsSystem Spec
.

16 Dec 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

This looks like you've installed the botched update, and then the uninstaller...

What AV are you using?
Please disable real-time scanning/protection and reboot

If the notification has disappeared, re-enable real-time scanning and reboot again

If the notification is still present, first check whether the real-time scanning is still switched off If so, then re-enable it and post the result. If it's turned itself back on then tell me or try again using a different disable option.


Post back with the results
My System SpecsSystem Spec
17 Dec 2014   #5
Duncan123

Windows 7 Home Premium 64 bit
 
 

Hello NoelDP, I am running essentials, will try what you suggest and come back - thank you
My System SpecsSystem Spec
22 Dec 2014   #6
Duncan123

Windows 7 Home Premium 64 bit
 
 

Hello NoelDP, I am not getting the notification at all now, I have just got off phone to MSFT 2nd line support who are still saying that this issue is down to a virus (even though the notification re-appeared the day after my laptop was 'cleaned by them for a fee)...in their defence, they did mention release KB3004394 which I checked and doesn't appear on my updates list so assuming it has been removed....am I safe to assume that the issue was caused by KB3004394 and not as they say a virus?

Regards
My System SpecsSystem Spec
23 Dec 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Almost certainly it was the residual effect of installing and uninstalling the botched update - these effects appear to vary a little between AV's, but it seems to be some kind of one-time interaction which many AV's block. Once it's allowed, there appear to be no further problems.
My System SpecsSystem Spec
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 Windows Activation alert "not running genuine Windows"




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