Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Genuine Error

19 Dec 2014   #1
mhekside

windows 7 ultimate 32bit
 
 
Genuine Error

Hi guys,


Please help me solve this case. currently the error is 0x8004fe21 "genuine activation" and no update are showing.

Thank you!


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {FE5BE412-0D23-4C58-A6D5-E6D6256977CB}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FE5BE412-0D23-4C58-A6D5-E6D6256977CB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-3504087629-414187641-1848396157</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 270s  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="7"/><Date>20130510000000.000000+000</Date></BIOS><HWID>E1523407018400FE</HWID><UserLCID>4809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700524-02-18441-7601.0000-3532014
Installation ID: 021545659511517011382985900794890983532572905835554560
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 733WD
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 19/12/2014 8:48:06 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:15:2014 12:24
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAEAAgABAAEAAAABAAAAAQABAAEA6GEEWIYhpoYSwrxYdAp4sQQ9lmM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			DELL  		WN09   
  FACP			DELL  		WN09   
  HPET			DELL  		WN09    
  MCFG			DELL  		WN09    
  FPDT			DELL  		WN09   
  SLIC			DELL  		WN09   
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  DMAR			INTEL 		SNB 
  ASF!			INTEL 		 HCG



My System SpecsSystem Spec
.
19 Dec 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

What AV are you using?
Please disable real-time scanning/protection and reboot

If the notification has disappeared, re-enable real-time scanning and reboot again

If the notification is still present, first check whether the real-time scanning is still switched off If so, then re-enable it and post the result. If it's turned itself back on then tell me or try again using a different disable option.


Post back with the results
My System SpecsSystem Spec
19 Dec 2014   #3
mhekside

windows 7 ultimate 32bit
 
 

Hi sir noel,

Thank you for your response.

My company is using the Symantec Endpoint Protection, as of today it update already but my fear is the genuine activation sometimes it shows up unexpectedly. just want to confirm if the error is already fix due to the user of this PC is one of the HOD. is it?
My System SpecsSystem Spec
.

19 Dec 2014   #4
mhekside

windows 7 ultimate 32bit
 
 

here is the MGA diag with disable SEP

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {FE5BE412-0D23-4C58-A6D5-E6D6256977CB}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FE5BE412-0D23-4C58-A6D5-E6D6256977CB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-3504087629-414187641-1848396157</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 270s  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="7"/><Date>20130510000000.000000+000</Date></BIOS><HWID>E1523407018400FE</HWID><UserLCID>4809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700524-02-18441-7601.0000-3532014
Installation ID: 021545659511517011382985900794890983532572905835554560
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 733WD
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 20/12/2014 9:50:20 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:20:2014 00:25
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAEAAgABAAEAAAABAAAAAQABAAEA6GEEWIYhpoYSwrxYdAp4sQQ9lmM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			DELL  		WN09   
  FACP			DELL  		WN09   
  HPET			DELL  		WN09    
  MCFG			DELL  		WN09    
  FPDT			DELL  		WN09   
  SLIC			DELL  		WN09   
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  DMAR			INTEL 		SNB 
  ASF!			INTEL 		 HCG
My System SpecsSystem Spec
21 Dec 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There are no errors in either report - if the notifications come and go, it suggests that the problem is a race condition (of the result of conflicting AV/Security software).
Such problems are notoriously difficult to pinpoint - but generally go a way of their own accord.
My System SpecsSystem Spec
22 Dec 2014   #6
mhekside

windows 7 ultimate 32bit
 
 

Thank you so much sir noel, now its ok already
My System SpecsSystem Spec
Reply

 Genuine Error




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows not genuine error, but it is...
So im having to deal with a second PC with this issue now. One I know for a fact is clean of viruses and never been infected. It started one day coming up with the not genuine popup at boot and wants to run the genuine validation stuff or something to that nature. When you open the validation app...
Windows Updates & Activation
Windows Not Genuine error.
Hi Everyone One of my client computers is receiving a 'windows is not genuine error message' even after I changed the product key to an msdn volume license key... Here are the logs: Diagnostic Report (1.9.0019.0): ----------------------------------------- WGA Data--> Validation Status:...
Windows Updates & Activation
Error with Genuine but Windows is 100% original (error 0x8004fe21)
Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0x8004FE21 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-K9WFV-6G4BF-MX898 Windows Product Key Hash: HYdsMUJM7ZHuIkEsHEREa81psRU=...
Windows Updates & Activation
Getting Not Genuine Error
My 3 year old laptop just started getting pop ups saying my Windows is not genuine, I'm using the OS and key that came with the laptop. Looking at the report it looks like some files got tampered with, What is the best way to replace those files and find out what is tampering with them? ...
Windows Updates & Activation
Well, I have a BSOD error and a Windows is not genuine error
After re installing windows (for the 3rd time) on my Laptop using the code that came on the bottom of my laptop it said that it is not genuine. Also i am getting intermittent BSOD from Process ended that was critical.
BSOD Help and Support
Windows not genuine error
I've had my Asus computer for 8 months now and just last night it started showing an error message saying my copy of windows is not genuine. This is the report: Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 50...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 13:25.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App