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Windows 7: No Display After 11/14 Update

20 Dec 2014   #1
Hellsing

Win7 Pro 32-bit
 
 
No Display After 11/14 Update

I have an HP TX2500 laptop that hasn't shown a picture since installing this update last month. While I've had to replace the motherboard before due to video failure, no symptoms or signs have occured(random colors, sudden shutdowns). Just recently I tried an external monitor and managed to get a picture, but I updated again when I probably should have ran System Restore and now I can only get a black screen haha. I can still login, however, and the rest of the computer is functional. Even the touch input works. Haha don't ask me how. Sorry I don't have log files or anything as I'm posting from my Xbox.

I think I should also say that when I first went to research this problem the next day, on the HP forums, there was a thread from someone who had different issues with a different model and the same update. Then when I told my friend about it he said he also experinced, again, different issues on his HP from the same update. I just wondered if this update caused issues for any of you or is HP........HP-ing haha. I don't have an installation disc as I bought it used, and the drivers are up to date. I really want to try restoring, so I'll see if I can without the mouse haha.



Holy crap I got a picture! I'm on right now. I did manage to initiate system restore, but it failed and I have no other restore points like I thought I did, as I installed software in October, long before these issues started. The error code I got was 0x80070005 and told me to disable my antivirus, which seems strange because I've never had to do that before. Regardless, I can't do another system restore anyway. I looked into my installed updates and shows that all between Nov and Dec 19 were installed on Dec 19, meaning updates failed somehow when I restarted back in Nov, when my screen first stopped working. I've read around about the update kb3003743? from Dec 10, but I feel if I uninstall anything, it should be everything haha. Everything, then, that shows to have installed Dec 19, the last time the external monitor worked. One would think that it would give me my screen back. Anyway heres the evening news haha CBS I mean, if anyone wants to have a look.

Also when I look at my display properties, only the external monitor is shown, and when I hit identify, another box appears reading Another Display Not Detected. And touch input still works....this is a little exhausting haha Why MS? I just write and draw.


My System SpecsSystem Spec
.
21 Dec 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There are no significant errors in your CBS logs - but I can see no evidence that you've attempted wither SFC or CheckSUR scans.

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
My System SpecsSystem Spec
21 Dec 2014   #3
Hellsing

Win7 Pro 32-bit
 
 

Ran sfc /scannow, but hesitant to reboot haha. The readiness tool is running now, and here's the new CBS.
My System SpecsSystem Spec
.

21 Dec 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

SFC found and fixed just the one problem....
Code:
 Line 148491: 2014-12-21 11:14:11, Info                  CSI    00000350 [SR] Repairing 1 components
 Line 148492: 2014-12-21 11:14:11, Info                  CSI    00000351 [SR] Beginning Verify and Repair transaction
 Line 148495: 2014-12-21 11:14:12, Info                  CSI    00000353 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"imageres.dll" from store
... I can't see that problem being related to your difficulties.


What does the CheckSUR log have to say?
My System SpecsSystem Spec
21 Dec 2014   #5
Hellsing

Win7 Pro 32-bit
 
 

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2014-12-21 11:31

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 2091
No errors detected

--------

This is copied from CheckSUR.log

I installed a copy of Ubuntu on my external HD, and booting with it will display on the built in screen.
My System SpecsSystem Spec
23 Dec 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

What does Device Manager look like in Safe Mode (if you can get in there!) with 'Show Hidden devices' toggled?
My System SpecsSystem Spec
16 Jan 2015   #7
Hellsing

Win7 Pro 32-bit
 
 

Sorry to be gone so long. In Safe Mode, the Device Manager shows the Security Processor Loader Driver and the SPTD with warnings saying 'This device is not present, is not working properly, or does not have all its drivers installed.' (Code 24). Also, some things seem to be missing in the list, like the section for the Monitor devices. Safe Mode is also displaying properly on the built in monitor. Here's what Device Manager looks like. Those two are the only ones that show as having any issue.
My System SpecsSystem Spec
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 No Display After 11/14 Update




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