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Windows 7: Windows 7 updates fail to install

22 Dec 2014   #1
Tipha

Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
 
 
Windows 7 updates fail to install

I tried the SFC Scan (Following the Windows Update Posting Instructions) and it didn't find anything wrong.
I've run microsoft fix it but it didn't help.
I couldnt seen to find the Windows Update Error Codes on my windows update, it's always green (after trying to install the updates but doesnt) or orange ("install your selected updates"), both which does not view the error codes. One update has not been successful so it cannot view the error codes at the moment.
Had to remove about 3 CAB files to make the file size smaller.

Attachment 343783


My System SpecsSystem Spec
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22 Dec 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It looks to me as if there's a problem with your Event log systems...

Please open an Elevated Command Prompt, and run the following commands...

vssadmin list writers
vssadmin list Providers
vssadmin list Volumes
vssadmin list ShadowStorage


post the results

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.


ALSO -
Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.
My System SpecsSystem Spec
22 Dec 2014   #3
Tipha

Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>vssadmin list writers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.

Writer name: 'Task Scheduler Writer'
Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}
Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}
State: [1] Stable
Last error: No error

Writer name: 'VSS Metadata Store Writer'
Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}
Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}
State: [1] Stable
Last error: No error

Writer name: 'Performance Counters Writer'
Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}
Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}
State: [1] Stable
Last error: No error

Writer name: 'System Writer'
Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Instance Id: {d1001c1e-edf8-4ac4-a6f1-f32d6de51f0a}
State: [1] Stable
Last error: No error

Writer name: 'ASR Writer'
Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
Writer Instance Id: {2c84023a-6304-48a3-8567-a5acd93ac8c6}
State: [1] Stable
Last error: No error

Writer name: 'MSSearch Service Writer'
Writer Id: {cd3f2362-8bef-46c7-9181-d62844cdc0b2}
Writer Instance Id: {7f2aa11c-459a-4f28-9601-5fc47ceb5cdd}
State: [1] Stable
Last error: No error

Writer name: 'Registry Writer'
Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
Writer Instance Id: {b5ce4cfc-c756-48e7-9069-e7240c30a73c}
State: [1] Stable
Last error: No error

Writer name: 'BITS Writer'
Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
Writer Instance Id: {e4e2d5a9-64ec-4b9b-8b0c-63054efb8ce1}
State: [1] Stable
Last error: No error

Writer name: 'Shadow Copy Optimization Writer'
Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
Writer Instance Id: {97162ba6-eba1-4370-9321-d52cc539a0ae}
State: [1] Stable
Last error: No error

Writer name: 'COM+ REGDB Writer'
Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
Writer Instance Id: {f71edd1a-63e9-4448-996b-d13b1d2d7b3a}
State: [1] Stable
Last error: No error

Writer name: 'WMI Writer'
Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
Writer Instance Id: {b1024859-594b-422d-a199-7b8fa631edf6}
State: [1] Stable
Last error: No error


C:\Windows\system32>vssadmin list Providers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.

Provider name: 'Microsoft Software Shadow Copy provider 1.0'
Provider type: System
Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
Version: 1.0.0.7


C:\Windows\system32>vssadmin list Volumes
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.

Volume path: \\?\Volume{577c991f-f9df-11de-a39c-806e6f6e6963}\
Volume name: \\?\Volume{577c991f-f9df-11de-a39c-806e6f6e6963}\
Volume path: C:\
Volume name: \\?\Volume{577c9920-f9df-11de-a39c-806e6f6e6963}\

C:\Windows\system32>vssadmin list ShadowStorage
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.

Shadow Copy Storage association
For volume: (C\\?\Volume{577c9920-f9df-11de-a39c-806e6f6e6963}\
Shadow Copy Storage volume: (C\\?\Volume{577c9920-f9df-11de-a39c-806e6f6e69
63}\
Used Shadow Copy Storage space: 8.56 GB (0%)
Allocated Shadow Copy Storage space: 8.914 GB (0%)
Maximum Shadow Copy Storage space: 10 GB (1%)


C:\Windows\system32>


Attachment 343810

Attachment 343809

Hope I didn't do them wrong
My System SpecsSystem Spec
.

22 Dec 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Looks good to me! - it'll take me a while to digest the data.
back later.
My System SpecsSystem Spec
22 Dec 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There are some fairly odd errors in there - and you've had some forced CHKDSK runs.
I think a full CHKDSK is in order...


Please run a full CHKDSK scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.
You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.
The CHKDSK will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot)

post back with a updated export of the Application Events log
My System SpecsSystem Spec
23 Dec 2014   #6
Tipha

Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

My System SpecsSystem Spec
29 Dec 2014   #7
Tipha

Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

The amount of updates that are failing are increasing
At the moment it's 11
My System SpecsSystem Spec
29 Dec 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The data tends to indicate corruption which may be cured by this procedure...

Open an Elevated Command Prompt,
run the following command

fsutil resource setautoreset true c:\

Once complete, wait ten minutes, and reboot.
My System SpecsSystem Spec
29 Dec 2014   #9
Tipha

Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

I didn't notice any difference after rebooting
My System SpecsSystem Spec
30 Dec 2014   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Run a new Check for Updates - what results do you get now?
Post the new C:\Windows\windowsupdate.log file
My System SpecsSystem Spec
Reply

 Windows 7 updates fail to install




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