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Windows 7: Error during windows update, BSOD on 49% of McAfee virus scan

22 Dec 2014   #1
najkon1

Windows
 
 
Error during windows update, BSOD on 49% of McAfee virus scan

Hi,

I have the error code 9C57 when doing windows updates.

I was able to run the SURT. But when I tried to run the command prompt sfc /scannow, I got this message "You must be an administrator running a console session in order to use the sfc utility"

There are no other users on this laptop and I have checked and my user account is an administrator account.

I have attached the CBS.zip file

Please help!!!

Thanks


My System SpecsSystem Spec
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22 Dec 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Replace MaCafee with MSE, then try update again.
My System SpecsSystem Spec
22 Dec 2014   #3
najkon1

Windows
 
 

Hello thanks for the reply, what's MSE? If it is Microsoft essentials essentials i have tried that already
My System SpecsSystem Spec
.

22 Dec 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

And? Did flowers bloom? Perhaps you got an error message or had similar symptoms to the original problem?

Sometimes being a bit more descriptive about what you tried can help us help you. I highly recommend it.
My System SpecsSystem Spec
23 Dec 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The CheckSUR log is incomplete - which makes me suspect that the COMPONENTS store is corrupt.
You have filters installed from Trend Micro, McAfee, and MBAM
Please run the uninstallers for both Trend and McAfee, and their cleanup tools -


Download the McAfee removal tool from:

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Click Save, and save the file to a folder on your computer.
Navigate to the folder where you saved the file.
right-click on MCPR.exe and select 'Run as Administrator' to run the removal tool.

when complete, reboot.

Then follow the instructions here for removing the Trend Micro stuff.
Uninstalling Titanium (2011-2014) and older programs using Diagnostic Toolkit
My System SpecsSystem Spec
23 Dec 2014   #6
najkon1

Windows
 
 

Oh ok NoelDP, I am at work at the moment so the minute I get back I will make a start on removing those items. Would you advise that I remove MBAM also?

To Golden, ok thanks for that I'll be more detailed in future, but yes when attempting the updates again after installing Microsoft essentials i still received the same error code of 9C57 from the original problem.

I'll update later

Thanks
My System SpecsSystem Spec
23 Dec 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You've had this error for at least 9 months -
KB2834140 is repeatedly failing to install.
Code:
2014-03-12 23:36:52, Info                  DISM   DISM Package Manager: PID=1972 Encountered the option "packagepath" with value "C:\Windows\TEMP\IE14867.tmp\KB2834140\Windows6.1-KB2834140-v2-x86.cab" - CPackageManagerCLIHandler::Private_GetPackagesFromCommandLine
2014-03-12 23:36:52, Info                  DISM   DISM Package Manager: PID=1972 Package Package_for_KB2834140~31bf3856ad364e35~x86~~6.1.2.0 with CBS state 0(CbsInstallStateAbsent) being mapped to dism state 1(DISM_INSTALL_STATE_NOTPRESENT) - CDISMPackage::LogInstallStateMapping
2014-03-12 23:36:52, Error                 DISM   DISM Package Manager: PID=1972 The package Package_for_KB2834140 is not applicable to the image. - CPackageManagerCLIHandler::Private_ProcessPackageChange
2014-03-12 23:36:52, Info                  DISM   DISM Package Manager: PID=1972 Initiating Changes on Package with values: 4, 7 - CDISMPackage::Internal_ChangePackageState
2014-03-12 23:36:53, Info                  DISM   DISM Package Manager: PID=1972  Error in operation: the package is not applicable. (CBS HRESULT=0x800f081e) - CCbsConUIHandler::Error
The CheckSUR you ran doesn't appear to have completed properly - there are not entries after the 'Component Store' header
There don't appear to be any significant errors in the CBS data

I suspect that the SoftwareDistribution folder is corrupt..



Open an Elevated Command Prompt
Run the following commands

NET STOP WUAUSERV
REN C:\WINDOWS\SoftwareDistribution SDOLD
NET START WUAUSERV

reboot
then wait 10 minutes, and open Windows Updates, and run a Check for Updates.

Install only the oldest update found - and reboot once installed
then go back to Windows updates and install the others.
My System SpecsSystem Spec
23 Dec 2014   #8
najkon1

Windows
 
 

Hi, I have done all the things recommended as above and I am still having the error code 9C57
My System SpecsSystem Spec
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 Error during windows update, BSOD on 49% of McAfee virus scan




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