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Windows 7: Windows 7 64 bit update error 80070002 December 2014

27 Dec 2014   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Did you do a boot from a DVD - or did you actually follow the instructions given?

IF you follow the instructions, then it usually works.


My System SpecsSystem Spec
.
27 Dec 2014   #12
BigDLondon

winxp media centre 32 bit and windows 7 premium 64 bit
 
 

I finally figured out how to create a startup repair disc.I've run sfc /scannow and posted the results as a cbs log.I've also rebooted and tried windows update again and it returns with the same error code 80070002. Also tried turning off windows update and deleting software distrbution .Thanks for your time with this.Hope Santa was very good to you.BigD in Canada
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27 Dec 2014   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That worked, at least! - well done.

Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your reply.
My System SpecsSystem Spec
.

27 Dec 2014   #14
BigDLondon

winxp media centre 32 bit and windows 7 premium 64 bit
 
 

I've run the tool you asked for and included the check sur log. Once again thanks for help, waiting for your reply.BigD
My System SpecsSystem Spec
28 Dec 2014   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That's also clear - with any luck WIndows Update should work.

If not, please post the C:\Windows\windowsupdate.log
My System SpecsSystem Spec
28 Dec 2014   #16
BigDLondon

winxp media centre 32 bit and windows 7 premium 64 bit
 
 

Hi
Windows update still giving me error code 80070002 and not updating.I've included the windows update log .How are things in the pub ?
My System SpecsSystem Spec
28 Dec 2014   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There's no real detail in the wulog unfortunately - so we're left with the option to clear the SOftwareDownload folder...

Open an Elevated Command Prompt
Run the following commands

NET STOP WUAUSERV
REN C:\WINDOWS\SoftwareDistribution SDOLD
NET START WUAUSERV

reboot
then wait 10 minutes, and open Windows Updates, and run a Check for Updates.

Install only the oldest update found - and reboot once installed
then go back to Windows updates and install the others.
My System SpecsSystem Spec
28 Dec 2014   #18
BigDLondon

winxp media centre 32 bit and windows 7 premium 64 bit
 
 

Hi
I'm still getting the 80070002 error codes and uploaded the updates.My computer action center said when I started this trip that it hadn't been updated since October 2014. Also the restore the hidden updates is showing nothing.Thanks BigD
My System SpecsSystem Spec
28 Dec 2014   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

In view of the lack of any further clues in the logs as to what is causing this error, I can only really recommend a repair install, which should fix the problems.
My System SpecsSystem Spec
28 Dec 2014   #20
BigDLondon

winxp media centre 32 bit and windows 7 premium 64 bit
 
 

Well since the system doesn't acknowledge the Win 7 disc , I guess I'll just go without updates And I Guess we'll call unsolvable .Thanks for your time and knowledge Noel.BigD in Canada
My System SpecsSystem Spec
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 Windows 7 64 bit update error 80070002 December 2014




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