Windows 7 64 bit update error 80070002 December 2014

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  1. Posts : 12
    winxp media centre 32 bit and windows 7 premium 64 bit
       #1

    Windows 7 64 bit update error 80070002 December 2014


    Hi
    I've got a problem with windows update not working.I've included the cbs log after running sfc /scannow in administrator command.I've also included the screenshot of the Windows error.Thanks any help would be greatly appreciated.BigD
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    SFC found the following problems..
    Code:
     Line 42589: 2014-12-21 18:56:21, Info                  CSI    00000345 [SR] Repairing 4 components
     Line 42590: 2014-12-21 18:56:21, Info                  CSI    00000346 [SR] Beginning Verify and Repair transaction
     Line 42593: 2014-12-21 18:56:21, Info                  CSI    00000348 [SR] Cannot repair member file [l:14{7}]"fde.dll" of Microsoft-Windows-fde, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 42596: 2014-12-21 18:56:21, Info                  CSI    0000034a [SR] Cannot repair member file [l:22{11}]"fdeploy.dll" of Microsoft-Windows-fdeploy, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 42599: 2014-12-21 18:56:21, Info                  CSI    0000034c [SR] Cannot repair member file [l:20{10}]"gptext.dll" of Microsoft-Windows-GroupPolicy-Gptext, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 42602: 2014-12-21 18:56:21, Info                  CSI    0000034e [SR] Cannot repair member file [l:20{10}]"gpedit.dll" of Microsoft-Windows-GroupPolicy-Admin-Gpedit, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    All these errors relate to Group Policy - which makes me think that you may be using some kind of hack on this machine to enable Group Policy in Home Premium?

    Have you recently had a malware infestation?

    I'll post a fix protocol later.
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    I've uploaded a file - bdlaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)

    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\bdlaa
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\bdlaa
    or
    DIR E:\bdlaa



    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



    XCOPY <drive>:\bdlaa <drive>:\windows\winsxs /y /i /s /v /h



    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



    run the command (it should take almost no time) and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your reply
      My Computer


  4. Posts : 12
    winxp media centre 32 bit and windows 7 premium 64 bit
    Thread Starter
       #4

    Hi
    I've had to run xcopy from safe mode because computer repair only rebooted my computer.Good call on the group policy hack on my premium edition.I've uploaded my cbs log.Thanks again BigD .Now I've added attachment..my bad
    Last edited by BigDLondon; 24 Dec 2014 at 07:03. Reason: forget attachment
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    I can't see any uploaded file?
      My Computer


  6. Posts : 12
    winxp media centre 32 bit and windows 7 premium 64 bit
    Thread Starter
       #6

    I've uploaded the cbs log.Thanks for your help.Merry Christmas everyone
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    The data in that log is the same as the earlier one - which means there's been a snafu somewhere.

    Please open an Elevated Command Prompt, and run the following commands..

    DIR C:\bdlaa
    DIR C:\Windows\winsxs\bdlaa

    post the results.

    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer


  8. Posts : 12
    winxp media centre 32 bit and windows 7 premium 64 bit
    Thread Starter
       #8

    Here it is. Wouldn't it be easier to copy the files manually to winsxs ?

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\User>DIR C:\bdlaa
    Volume in drive C is Windows 7
    Volume Serial Number is C46F-8A7A

    Directory of C:\bdlaa

    12/23/2014 07:08 AM <DIR> .
    12/23/2014 07:08 AM <DIR> ..
    12/23/2014 07:06 AM <DIR> x86_microsoft-windows-fdeploy_31bf3856ad3
    64e35_6.1.7601.17514_none_e1bcfc28af006dea
    12/23/2014 07:06 AM <DIR> x86_microsoft-windows-fde_31bf3856ad364e3
    5_6.1.7601.17514_none_aa136561b9ed4ae4
    12/23/2014 07:08 AM <DIR> x86_microsoft-windows-g..policy-admin-gpe
    dit_31bf3856ad364e35_6.1.7600.16385_none_ce0882b8c63afdf6
    12/23/2014 07:07 AM <DIR> x86_microsoft-windows-grouppolicy-gptext_
    31bf3856ad364e35_6.1.7600.16385_none_372622adf05a6587
    0 File(s) 0 bytes
    6 Dir(s) 18,868,998,144 bytes free

    C:\Users\User>DIR C:\Windows\winsxs\bdlaa
    Volume in drive C is Windows 7
    Volume Serial Number is C46F-8A7A

    Directory of C:\Windows\winsxs

    File Not Found

    C:\Users\User>
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    The permissions on the Winsxs folder are such that it's not possible to do this in a Windows boot without adjusting access rights - and that carries risks.
    Using the Repair environment allows the system to make the changes without affecting anything else.

    You MUST use the Repair environment - NOT Safe Mode - and make sure that you follow the instructions.

    Please try again
      My Computer


  10. Posts : 12
    winxp media centre 32 bit and windows 7 premium 64 bit
    Thread Starter
       #10

    Hi
    I've tried doing a repair from bootup with the Win 7 disc and got this error.I'm guessing it's because I've upgraded to SP1 and the disc doesn't have SP1.Is possible to do a repair disc with dos-prompt for Win 7 ? Thanks again.BigD
      My Computer


 
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