Cannot activate Windows

rzn6jw · 26 Dec 2014

I recently installed a Gigabyte 990FXA-UD3 motherboard, replacing a MSI NF980-G65 mobo, and got the notification to activate Windows (I had installed the NF980-G65 mobo 4 years ago with no activation problems).

However, selecting the Activate now line in the Control Panel\System box just started SLUI but nothing else happened.

I got several automated boxes at various times saying Activate now but when I entered my Product Key I'd get the error that 'The activation server determined that the specified product key could not be used. Error 0C004C008'. I also tried selecting Activate via telephone but the only phone number that appeared was '+971 4 391 7000. The other two selections were blank. Of course, the +971 number was invalid.

I went online to MS Chat and the tech determined that I had some corrupt files after trying to connect remotely and being rejected by my PC. They had me issue: SLMGR /DLV, SLMGR /CPKY, SLMGR /UPK, AND SLMGR /REARM, which apparently erased my product key.

They then had me download an ISO file so I could 'Upgrade' my PC, figuring that would un-corrupt my files. After running all night and after installing 200+ missing Windows updates, I get to the System box in the Control Panel and select 'Activate Windows Now'. Again, SLUI runs but nothing happens but it gives me two more days to activate.

I ran MGADiag and have posted the results:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-PDX4R-2Q4MC-J8368
Windows Product Key Hash: 36K63na+fKngCc75KCvsWBRXACs=
Windows Product ID: 00371-152-0935065-85539
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {F642B8F4-37D7-491E-9633-D6B499EB294A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3D903D9D-60E5-485E-92B5-90D28B0DF261}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-J8368</PKey><PID>00371-152-0935065-85539</PID><PIDType>5</PIDType><SID>S-1-5-21-1527527429-2520481382-2976781397</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="7"/><Date>20130715000000.000000+000</Date></BIOS><HWID>A74F3C07018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>5E34EBF2D164F26</Val><Hash>/1yf03PWHoQPzTgWJA6obL9h2Oo=</Hash><Pid>81602-915-2740591-68558</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-152-093506-01-1033-7601.0000-3602014
Installation ID: 005961957410717061666383324570674084804443381065514956
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: J8368
License Status: Initial grace period
Time remaining: 42300 minute(s) (29 day(s))
Remaining Windows rearm count: 3
Trusted time: 12/26/2014 1:22:02 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:24:2014 21:16
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAQACAAAAAQABAAEAhFFQWBBvuEI+xhq/wpcWQ1DU1gAC0A==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  FPDT            ALASKA        A M I
  SSDT            AMD           POWERNOW

Anyone know of a work-around or fix?

Brink · 26 Dec 2014

Hello rzn,

Since it was activated on the old motherboard, activation is thinking that you are trying to also activate it on the new motherboard as well.

You should be able to activate by phone instead though. :)

Activate Windows 7 by Phone

rzn6jw · 26 Dec 2014

Attachment 344330I've tried that. The techs and I have tried that. Everytime I (we) try to exec SLUI 4, either from the command line or from the run command, SLUI starts but nothing appears on the screen. The only other time the phone menu came up, and invalid phone number appeared (see attached). Can't use the phone system without the numbers in step two of the instructions.

At a loss to what's happened. Is the 888-725-1047 a valid number to call?

Brink · 26 Dec 2014

If you selected "United States" for your nearest location, then I'm surprised that you didn't get a toll-free number.

The 1-888-725-1047 phone number is valid toll-free number for you to use from within the USA.

rzn6jw · 26 Dec 2014

Trouble is I never get the prompt to call a number outside of the screen above. M/S techs think my ID is corrupted and want me to do a clean install. They had me delete my product key and sent me an ISO file to do an upgrade hoping the files would over-write any corrupted files but I still can't activate after all that. I even created a new ID with admin rights but that didn't work either, so the issue must be somewhere in the files that are used for the desktops common to all IDs created.

Looks like I have to reinstall.

Brink · 26 Dec 2014

Odd. The first screen you should see is to select your nearest location, then the one you posted above with phone numbers for the location you selected previously.

rzn6jw · 26 Dec 2014

I've tried everything. I thought there might be something in the registry but I can't find anything. Even the error code of 0C004C008, which means that Microsoft thinks I've tried to authenticate more than 10 times before it locks you out, would be able to have been reset by the techs but they couldn't do anything about it. I guess I'll transfer my files to an external drive and reinstall.

NoelDP · 27 Dec 2014

Let's try another approach...
This may identify problems and allow us to get you back on track again...

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

rzn6jw · 29 Dec 2014

I'm working on this so don't think I gave up.

Brink · 29 Dec 2014