"Windows is not genuine" message and extremely slow

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  1. Posts : 16
    Windows 7 Home Premium 64 bit
       #1

    "Windows is not genuine" message and extremely slow


    My problem is similar to others that hve been posted in this forum.
    "Windows is not genuine" message, extremely slow in normal mode (task times went from seconds to minutes).
    History
    Java had not been updated. Did that and then started getting the above message.
    Ran virus scans and removed some virus files from java folders using MS Security Essentials, Kasperky, Malware Bytes. I had to run these in Safe Mode because it was going so slow.
    Working in Safe Mode now.
    Windows is the what was installed when we got the computer in 2009.
    Diagnostic report below.
    Code:
     
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x8007043c
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {60337CC1-B317-4362-B245-B2826914F340}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{60337CC1-B317-4362-B245-B2826914F340}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-841563246-45375535-3870370657</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>P50IJ               </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>201    </Version><SMBIOSVersion major="2" minor="5"/><Date>20090826000000.000000+000</Date></BIOS><HWID>B9993507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007043C' to display the error text.
    Error: 0x8007043C 
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:8:2014 18:57
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x8007043c
    HealthStatus Bitmask Output:
     
    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAAAAAAAAwABAAEA6GE8sWyA0jPgfoaJlAlgj1z5xJdGyg==
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   082609  APIC1056
      FACP   082609  FACP1056
      DBGP   082609  DBGP1056
      HPET   082609  OEMHPET 
      BOOT   082609  BOOT1056
      MCFG   082609  OEMMCFG 
      SLIC   _ASUS_  Notebook
      ECDT   082609  OEMECDT 
      OEMB   082609  OEMB1056
      GSCI   082609  GMCHSCI 
      SSDT   PmRef  CpuPm
    Last edited by MeMatt; 10 Dec 2014 at 17:47. Reason: More info.
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    The MGADiag report was run while in Safe Mode - which means that a lot of useful data is missing.
    Please try booting to normal mode and running another MGADiag report from there - but I suspect that the main problem is actually nothing to do with the WGA notification (which is probably a result of a race condition)

    Let's have a look at the Event logs....

    Open Event Viewer
    click on the Windows logs entry in the left pane to expand it.
    Now click on the Application entry - wait while it loads.
    Click on 'File' in the menu bar and select Save...
    Save the file as Appevt.evtx
    Repeat for the System log
    then zip both, and upload them.
      My Computer


  3. Posts : 16
    Windows 7 Home Premium 64 bit
    Thread Starter
       #3

    Thanks for the quick response.
    Here is the re-run of the diagnostic report:

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {60337CC1-B317-4362-B245-B2826914F340}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{60337CC1-B317-4362-B245-B2826914F340}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-841563246-45375535-3870370657</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>P50IJ               </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>201    </Version><SMBIOSVersion major="2" minor="5"/><Date>20090826000000.000000+000</Date></BIOS><HWID>B9993507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009
    Installation ID: 110025997214334091258962613810408844512221800541441455
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9YQTR
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 12/11/2014 1:14:15 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:8:2014 18:57
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEA6GE8sWyA0jPgfoaJlAmeg2CPXPnEl0bK
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			082609		APIC1056
      FACP			082609		FACP1056
      DBGP			082609		DBGP1056
      HPET			082609		OEMHPET 
      BOOT			082609		BOOT1056
      MCFG			082609		OEMMCFG 
      SLIC			_ASUS_		Notebook
      ECDT			082609		OEMECDT 
      OEMB			082609		OEMB1056
      GSCI			082609		GMCHSCI 
      SSDT			PmRef		CpuPm
    Both of the other files should be in the zip attachment.
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    There are no problems showing in the report at all.
    In your first post, you referred to running scans with MSE and Kaspersky - if these are both installed they will conflict if both run in prevention mode. You should only ever run with one active AV.

    The System logs reveal that the major problem appears to be that the Server service is not starting.
    This is an essential service since almost all networking depends on it.

    Please open an Elevated Command Prompt, and run the following commands

    Code:
     
    REG QUERY HKLM\SYSTEM\CurrentControlSet\Services\LanManServer
    SC QUERYEX SamSS
    SC QUERYEX Srv
    SC QC SamSS
    SC QC Srv
     .
    Post the results

    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer


  5. Posts : 16
    Windows 7 Home Premium 64 bit
    Thread Starter
       #5

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Users\Matt>REG QUERY HKLM\SYSTEM\CurrentControlSet\Services\LanManServer
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanManServer
    DisplayName REG_SZ @%systemroot%\system32\srvsvc.dll,-100
    ImagePath REG_EXPAND_SZ %SystemRoot%\system32\svchost.exe -k netsvcs
    Description REG_SZ @%systemroot%\system32\srvsvc.dll,-101
    ObjectName REG_SZ LocalSystem
    ErrorControl REG_DWORD 0x1
    Start REG_DWORD 0x2
    Type REG_DWORD 0x20
    DependOnService REG_MULTI_SZ SamSS\0Srv
    ServiceSidType REG_DWORD 0x1
    RequiredPrivileges REG_MULTI_SZ SeChangeNotifyPrivilege\0SeImpersonate
    Privilege\0SeAuditPrivilege\0SeLoadDriverPrivilege
    FailureActions REG_BINARY 80510100000000000000000003000000140000000100
    000060EA000001000000C0D401000000000000000000
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanManServer\Aliases
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanManServer\AutotunedParam
    eters
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanManServer\DefaultSecurit
    y
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanManServer\Linkage
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanManServer\Parameters
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanManServer\ShareProviders
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanManServer\Shares
    C:\Users\Matt>SC QUERYEX SamSS
    SERVICE_NAME: SamSS
    TYPE : 20 WIN32_SHARE_PROCESS
    STATE : 1 STOPPED
    WIN32_EXIT_CODE : 1084 (0x43c)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 0
    FLAGS :
    C:\Users\Matt>SC QUERYEX Srv
    SERVICE_NAME: Srv
    TYPE : 2 FILE_SYSTEM_DRIVER
    STATE : 1 STOPPED
    WIN32_EXIT_CODE : 1084 (0x43c)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 0
    FLAGS :
    C:\Users\Matt>SC QC SamSS
    [SC] QueryServiceConfig SUCCESS
    SERVICE_NAME: SamSS
    TYPE : 20 WIN32_SHARE_PROCESS
    START_TYPE : 2 AUTO_START
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : C:\Windows\system32\lsass.exe
    LOAD_ORDER_GROUP : MS_WindowsLocalValidation
    TAG : 0
    DISPLAY_NAME : Security Accounts Manager
    DEPENDENCIES : RPCSS
    SERVICE_START_NAME : LocalSystem
    C:\Users\Matt>SC QC Srv
    [SC] QueryServiceConfig SUCCESS
    SERVICE_NAME: Srv
    TYPE : 2 FILE_SYSTEM_DRIVER
    START_TYPE : 3 DEMAND_START
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : System32\DRIVERS\srv.sys
    LOAD_ORDER_GROUP : Network
    TAG : 0
    DISPLAY_NAME : Server SMB 1.xxx Driver
    DEPENDENCIES : srv2
    SERVICE_START_NAME :
    C:\Users\Matt>
    C:\Users\Matt>
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    You appear to have run that report while in Safe Mode?
    Can I ask why?
      My Computer


  7. Posts : 16
    Windows 7 Home Premium 64 bit
    Thread Starter
       #7

    Excruciatingly slow; seconds=minutes. Six minutes to get to the command prompt aft 30 minute boot-up.
    Now that I have done a dry run and I know what to expect, I have rerun in normal mode and posted below.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Services\LanManServe
    r
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanManServer
    DisplayName REG_SZ @%systemroot%\system32\srvsvc.dll,-100
    ImagePath REG_EXPAND_SZ %SystemRoot%\system32\svchost.exe -k netsvcs
    Description REG_SZ @%systemroot%\system32\srvsvc.dll,-101
    ObjectName REG_SZ LocalSystem
    ErrorControl REG_DWORD 0x1
    Start REG_DWORD 0x2
    Type REG_DWORD 0x20
    DependOnService REG_MULTI_SZ SamSS\0Srv
    ServiceSidType REG_DWORD 0x1
    RequiredPrivileges REG_MULTI_SZ SeChangeNotifyPrivilege\0SeImpersonate
    Privilege\0SeAuditPrivilege\0SeLoadDriverPrivilege
    FailureActions REG_BINARY 80510100000000000000000003000000140000000100
    000060EA000001000000C0D401000000000000000000
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanManServer\Aliases
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanManServer\AutotunedParam
    eters
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanManServer\DefaultSecurit
    y
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanManServer\Linkage
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanManServer\Parameters
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanManServer\ShareProviders
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanManServer\Shares
    C:\Windows\system32>SC QUERYEX SamSS
    SERVICE_NAME: SamSS
    TYPE : 20 WIN32_SHARE_PROCESS
    STATE : 4 RUNNING
    (NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 484
    FLAGS : RUNS_IN_SYSTEM_PROCESS
    C:\Windows\system32>SC QUERYEX Srv
    SERVICE_NAME: Srv
    TYPE : 2 FILE_SYSTEM_DRIVER
    STATE : 4 RUNNING
    (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 0
    FLAGS :
    C:\Windows\system32>SC QC SamSS
    [SC] QueryServiceConfig SUCCESS
    SERVICE_NAME: SamSS
    TYPE : 20 WIN32_SHARE_PROCESS
    START_TYPE : 2 AUTO_START
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : C:\Windows\system32\lsass.exe
    LOAD_ORDER_GROUP : MS_WindowsLocalValidation
    TAG : 0
    DISPLAY_NAME : Security Accounts Manager
    DEPENDENCIES : RPCSS
    SERVICE_START_NAME : LocalSystem
    C:\Windows\system32>SC QC Srv
    [SC] QueryServiceConfig SUCCESS
    SERVICE_NAME: Srv
    TYPE : 2 FILE_SYSTEM_DRIVER
    START_TYPE : 3 DEMAND_START
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : System32\DRIVERS\srv.sys
    LOAD_ORDER_GROUP : Network
    TAG : 0
    DISPLAY_NAME : Server SMB 1.xxx Driver
    DEPENDENCIES : srv2
    SERVICE_START_NAME :
    C:\Windows\system32>
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    Hmm - so the service does actually start eventually, then.

    I think your best option at the moment is to turn off MSE and see if that allows the system to boot.
    Is Kaspersky installed, or not?
    These significant errors show in the event logs just before the snowstorm of Server errors...
    The following boot-start or system-start driver(s) failed to load:
    discache
    MpFilter
    spldr
    Wanarpv6
    The MpFilter is part of MSE
    spldr is part of the Software Protection system
    Wanarpv6 is the MS Remote Access and Routing ARP
    discache is the Microsoft System Indexer/Cache Driver

    This set has been implicated before in cases where an MSE install is corrupted or blocked - so you may want to think about uninstalling MSE completely, and then either re-installing it or installing an alternative.
      My Computer


  9. Posts : 16
    Windows 7 Home Premium 64 bit
    Thread Starter
       #9

    So, I had already turned off MSE. I tried to uninstall per your suggestion, but I get the attached error. Tried to uninstall a second time after restart but got the same message.
    I ran the Kaspersky scan off a memory stick ( MSE off). Even though it says it is installing when it runs, I can't find it anywhere to remove. Ran Kaspersky in safe mode. It says it would be better to run in normal mode and I started to do that but stopped after about 8 hours; I estimate it would have taken another 20 hours to complete based on the number of files it had completed.
      My Computer

  10.   My Computer


 
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