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Windows 7: Windows 7 Pro Update problem Error 0x80070002

29 Dec 2014   #1
angelo1958

Windows 7 Pro 64 bit
 
 
Windows 7 Pro Update problem Error 0x80070002

Hello everyone,
this my first ever post on this forum. I have used your valuable information in the past to solve all my problems - THANK YOU.
I have been trying to update my Lenovo T430 laptop with an error code at the end of the update attempt of 80070643 & 9C59. It also gives me the dialog box with the error Code: 0x80070002. I have attached the zipped CBS file & 2 x screen shots of the error dialog boxes. I have tried various fixes found on other site without any success. I also attempted a repair install last night. The repair did everything right, except fixing the update issue.
The PC seems to run fine without any other problems, except every time I boot up & logon, the error Code: 0x80070002 dialog box appears.
Any help would be greatly appreciated.

Angelo Sartore
Melbourne Australia


My System SpecsSystem Spec
.
29 Dec 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please post the following files

C:\Windows\Logs\CBS\CheckSUR.log
C:\Windows\windowsupdate.log

There's no obvious problems in your CBS log.
My System SpecsSystem Spec
29 Dec 2014   #3
angelo1958

Windows 7 Pro 64 bit
 
 

Hi & Thanks for the quick reply.
The 2 files you requested are attached.

Angelo Sartore
Melbourne Australia
My System SpecsSystem Spec
.

29 Dec 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The windowsupdate.log is, frankly, a mess

You have two failing updates
1) Update for Microsoft Security Essentials - 4.6.305.0 (KB2965031)
2) Internet Explorer 10 for Windows 7 for x64-based Systems.

I suspect that your best option for the MSE update is actually going to be to uninstall the current one, and install the updated version from a fresh download.

The fact that the system is only offering you IE10 is interesting - you should be being offered ie11, unless you've hidden it for some reason?
My System SpecsSystem Spec
29 Dec 2014   #5
angelo1958

Windows 7 Pro 64 bit
 
 

Thanks for taking the time to look into my issue.
I am not sure how to proceed from this point.
I have looked in control panel>installed windows updates, and cannot find KB2965031 to uninstall!
As for the possibility of a hidden IE10 or 11. I did purchase this PC second hand with win 7 installed with a COA sticker attached.
I suppose I could bite the bullet & perform a clean install.
Where do you suggest I should go from here?
My System SpecsSystem Spec
29 Dec 2014   #6
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Noel is away at this time.

If I bought a used computer the first thing I would do is a Clean Install.
That way nothing left behind from the previous user could cause problems.
Then I would install MSE and update.
Here is a nice little Tutorial by Brink that can guide you.

Clean Install Windows 7



Microsoft Security Essentials - Microsoft Windows
My System SpecsSystem Spec
30 Dec 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I do pretty much the same procedures when dealing with any second-hand machine.
My System SpecsSystem Spec
30 Dec 2014   #8
angelo1958

Windows 7 Pro 64 bit
 
 

Thanks for all the advice. I am very happy the collective knowledge is available for all the plebs like myself.

After installing MSE, the error Code: 0x80070002 on my machine has bee resolved has been resolved. IE10 is now persistent during update installs!
I shall gather all the necessary device drivers required for my PC & perform a clean install.

Angelo Sartore
My System SpecsSystem Spec
30 Dec 2014   #9
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Windows 7 is pretty much driver complete.

Do yourself a favor and take your time and read through these tutorials. They will be very helpful.

By Brink:
Clean Install Windows 7


By Gregrocker:
Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
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 Windows 7 Pro Update problem Error 0x80070002




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