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Windows 7: Windows Kernel-mode driver 1.11 update error code 800B0100

29 Dec 2014   #1
Razzeal

Windows 7 Home Premium 64bit
 
 
Windows Kernel-mode driver 1.11 update error code 800B0100

Hi

I'm having issues updating Kernel-mode driver 1.11 KB2685811 - I've used your forums previously to help solve issues via running sfc /scannow, SURT etc but I cannot find any solution to this issue. I would very much appreciate your help in fixing this problem.

Details below:

Screenshot of the issue
CBS log file after running sfc /scannow

Thanks in advance
Razz


My System SpecsSystem Spec
.
29 Dec 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please post the CheckSUR.log file as well.
The SFC scan shows the following problems...
Code:
 Line 350388: 2014-12-29 13:13:06, Info                  CSI    000004d3 [SR] Repairing 2 components
 Line 350389: 2014-12-29 13:13:06, Info                  CSI    000004d4 [SR] Beginning Verify and Repair transaction
 Line 350392: 2014-12-29 13:13:06, Info                  CSI    000004d6 [SR] Cannot repair member file [l:32{16}]"wdf01000.sys.mui" of Microsoft-Windows-WDF-Kernel Library.Resources, Version = 6.1.7601.17803, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 350395: 2014-12-29 13:13:06, Info                  CSI    000004d8 [SR] Cannot repair member file [l:78{39}]"MsftWdf_Kernel_01011_Inbox_Critical.Wdf" of Microsoft-Windows-WDF-Kernel Library, Version = 6.1.7601.18198, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 350398: 2014-12-29 13:13:06, Info                  CSI    000004da [SR] Cannot repair member file [l:24{12}]"Wdf01000.mof" of Microsoft-Windows-WDF-Kernel Library, Version = 6.1.7601.18198, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
I'll post a fix for these problems - after a look at the CheckSUR/SURT logs
My System SpecsSystem Spec
29 Dec 2014   #3
Razzeal

Windows 7 Home Premium 64bit
 
 

Nice, thank you.

See attached SUR log as requested.
My System SpecsSystem Spec
.

29 Dec 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

here's the error list from CheckSUR.

Code:
Seconds executed: 141
 Found 7 errors
  CBS MUM Corrupt Total count: 4
  CBS Catalog Corrupt Total count: 3
Unavailable repair files:
 servicing\packages\Package_1_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_1_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_3_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_3_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_for_KB2685811_SP1~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_for_KB2685811_SP1~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_1_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.cat
 servicing\packages\Package_1_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.cat
 servicing\packages\Package_3_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.cat
 servicing\packages\Package_3_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.cat
 servicing\packages\Package_for_KB2685811_SP1~31bf3856ad364e35~amd64~~6.1.1.11.cat
 servicing\packages\Package_for_KB2685811_SP1~31bf3856ad364e35~amd64~~6.1.1.11.cat
 servicing\packages\Package_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.cat
I'll post a fix later.
My System SpecsSystem Spec
29 Dec 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - rzlaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder rzlaa in the same place.
Open this folder - there should be one folder inside it ( Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages


Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
29 Dec 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - rzlab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\rzlab
hit the enter key - if you get a 'Not Found' error try
DIR D:\rzlab
or
DIR E:\rzlab



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\rzlab <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
29 Dec 2014   #7
Razzeal

Windows 7 Home Premium 64bit
 
 

After completing part A (rzlaa.zip) I have attached the files as asked for.

Thanks
Razz
My System SpecsSystem Spec
29 Dec 2014   #8
Razzeal

Windows 7 Home Premium 64bit
 
 

After completing part B (rzlab.zip) I have attached the file as asked for.

Thanks
Razz
My System SpecsSystem Spec
30 Dec 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It doesn't look as if the replacements in part B worked
Please run the following commands and post the results....

DIR C:\rzlab
DIR C:\Windows\winsxs\rzlab


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
30 Dec 2014   #10
Razzeal

Windows 7 Home Premium 64bit
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
DIR C:\rzlab
Volume in drive C has no label.
Volume Serial Number is 02DE-E0F9
Directory of C:\rzlab
29/12/2014 22:16 <DIR> .
29/12/2014 22:16 <DIR> ..
29/12/2014 22:16 <DIR> rzlab
0 File(s) 0 bytes
3 Dir(s) 20,568,739,840 bytes free

Volume in drive C has no label.
Volume Serial Number is 02DE-E0F9
Directory of C:\Windows\winsxs\rzlab
30/12/2014 06:40 <DIR> .
30/12/2014 06:40 <DIR> ..
30/12/2014 06:40 <DIR> amd64_microsoft-windows-w..ellibrary.resourc
es_31bf3856ad364e35_6.1.7601.22004_en-us_7c40c56a2af7ab50
30/12/2014 06:40 <DIR> amd64_microsoft-windows-wdf-kernellibrary_31
bf3856ad364e35_6.1.7601.18198_none_d426811134c90d14
0 File(s) 0 bytes
4 Dir(s) 20,568,576,000 bytes free


Ok the above copy paste of the results should be what you're after.

Cheers
Razz
My System SpecsSystem Spec
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 Windows Kernel-mode driver 1.11 update error code 800B0100




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