This copy of Windows 7 is not genuine Build 7601

Layback Bear · 01 Jan 2015

Advanced System Care by IOBits or any other product of theirs cause many to have to do a Clean Install to fix all the problems is causes.

Once you fix a few problems ASC causes a few more pop up. Then you fix them and a few more pop up. Then one updates ASC and presto more problems. It's a never ending battle.

Drainbolt · 01 Jan 2015

Hi Layback

Well, this forum is the first location where I have heard adverse comments about ASC. As I said, I have used it without problems for a while now before this windows not genuine issue occurred, and friends have similarly found it to be quite useful. I suppose I will have to think again now!

Layback Bear · 01 Jan 2015

I have never use ASC I just read a lot of post where people have problem sooner or later with IOBit programs including ASC.

IOBits comes from China so I don't think anybody really know a lot about their products. All we know is IOBit stole code from Malwarebytes but got caught.

Go figure a Chaises company using counterfeits.

Interesting read.

https://forums.malwarebytes.org/inde...tual-property/

Drainbolt · 01 Jan 2015

Well, that's food for thought...........

**cluberti** · 02 Jan 2015

As I tell anyone, software that portends to "clean" or "optimize" or "protect" or "improve performance" on a Windows box rarely does this, and if it does, there's usually some rather unpleasant side effect.

Short of picking a good antivirus solution and running ccleaner every so often, just... leave the system configuration alone. That's generally the best way to keep things working, well, in my experience. And yes, any product that on it's version comparison page has a feature called "Enjoy Confident Security without System Slowdown" that's only available for the most expensive version is, frankly, gonna be crap underneath. Microsoft doesn't ship Windows in some sort of horrible configuration first so that you'll buy "optimization" software - this is the technology version of snakeoil.

Drainbolt · 02 Jan 2015

Understood. I did not realise IObit were Chinese . So, should I roll back the registry changes ASC made the last time I ran it?

Layback Bear · 02 Jan 2015

Another unknown thing about IOBit products.
What we don't know; did the programs gathered information off your computer and send it home to China. Like password to your bank account or credit card information. Who really knows?

What we do know about IOBits. They steal.

If a friend of mine brought me their computer that IOBit products installed the things I would do.

1. Ask them to change all password to everything using a clean computer.

2. Inform their banks, credit card companies ect. they might have been compromised.

3. Then I would do a Wipe and Clean install and all needed Windows Updates.

4. Install MSE and Malwarebytes and update.

5. Now instruct my friend how to stay away from such junk.

Drainbolt · 02 Jan 2015

I have not yet had any evidence that any of my important data has been compromised despite having ASC installed for several years now so am loathe to go down the clean install route - just yet, at any rate. But clearly I shall have to do so pretty soon, I suppose, if I cannot get the current problem resolved.

I have just realised that I overlooked the request NoelDP made in his post #2 that I submit a CBS log. Here it is:

Attachment 345038

NoelDP · 03 Jan 2015

Surprisingly, there's no errors in the SFC or CheckSUR logs -

Let me detail the interesting parts....

Report #1

Code:

 
Cached Online Validation Code: N/A, hr = 0xc0000022
 
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
Error: 0x80070426

Report #2

Code:

 Licensing Data-->
  C:\Windows\system32\slmgr.vbs(22, 1) Microsoft VBScript runtime error: File name or class name not found during Automation operation: 'CreateObject'

Report #1's error combo is reasonably common - and is often caused by problems with the SPLDR service (themselves often the result of AV interferences)

Report #2 is however rather rare - I think it's only about the third time Ive seen this specific one, and in neither previous case was I able to fully resolve the problem.

Please try this first.....

Close all open windows.
Open an Elevated Command Prompt window, and type the following command

wusa /uninstall /kb:971033

and hit the Enter key
Accept the warnings/confirmations, and wait for it to complete

copy and paste the output (if any) from the command prompt window to a reply here,
Reboot

reinstall the update from http://support.microsoft.com/kb/971033
Reboot TWICE

run another MGADiag report, and post it.

Drainbolt · 03 Jan 2015

Thank you for finding time to come back on my problem. I have now gone through the routine you suggested - I hope fully completing every step including rebooting twice.

Firstly, there was no output in the cmd window after running the command you gave me.

Secondly I post below the MGADiag output after completing the installation of KB971033

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {AE1003E2-619B-4048-9598-C6F90248C48D}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140706-1506
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Word 2002 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{AE1003E2-619B-4048-9598-C6F90248C48D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2364610701-1007709752-3769955550</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M3910</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS><HWID>5FF63207018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383[IMG]resource://skype_ff_extension-at-jetpack/skype_ff_extension/data/call_skype_logo.png[/IMG]0050048383[IMG]resource://skype_ff_extension-at-jetpack/skype_ff_extension/data/call_skype_logo.png[/IMG]0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>A445E3CEEDD9BF2</Val><Hash>OURolXztc+pHZKDC6mf94VI7e6c=</Hash><Pid>54189-OEM-1693002-08569</Pid><PidType>4</PidType></Product></Products><Applications><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
Error: 0x80070426 

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: 1:1:2015 13:34
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc


HWID Data-->
HWID Hash Current: MAAAAAEAAAABAAEAAQADAAAAAgABAAEA7r4OCISxaorO4FgY2jTvjaGFSslHnlxd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ACRSYS        APIC1139
  FACP            ACRSYS        FACP1139
  HPET            ACRSYS        OEMHPET 
  MCFG            ACRSYS        OEMMCFG 
  SLIC            ACRSYS        ACRPRDCT
  OEMB            ACRSYS        OEMB1139
  ASF!            LEGEND        I865PASF
  GSCI            ACRSYS        GMCHSCI 
  AWMI            ACRSYS        OEMB1139
  SSDT            DpgPmm        CpuPm

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I look forward to your observations - and thanks again for your help.
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