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Windows 7: KB2862152 & KB2973201, Fail to install Windows UPDATE

02 Jan 2015   #1
v3t3a

Windows 7 professionnal x64
 
 
KB2862152 & KB2973201, Fail to install Windows UPDATE

Hi everybody,

Since a moment, i had errors when i tried to install Windows Update.
By installing updates by groups of 5 package/KB, i note that only KB2862152 & KB2973201 don't want to install.

I tried a lot of tricks but the problem persist.

I found this thread on this forum, but the solution doesn't resolve my problem. (in the CBS.log, my error code was 0x80070005).

For that, i create a new thread, in order to find a response to this specific problem.

I don't have any error code in my "windows update's page" (in control panel), so i just send you MGADiag below (PS, my CBS.log file is too big to send it to you, even compressed...)

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-*****-*****-CCDXK
Windows Product Key Hash: HPJtw8dsfMc9GXqk909sYkXkhnk=
Windows Product ID: 55041-011-3099322-86558
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {91083AC7-C162-4F44-90DA-027F14830876}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Standard 2007 - 100 Genuine
Microsoft Office Access Runtime (French) 2007 - 121
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Opera\launcher.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{91083AC7-C162-4F44-90DA-027F14830876}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-011-3099322-86558</PID><PIDType>6</PIDType><SID>S-1-5-21-1087681059-605643700-2961837105</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 9010</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A12</Version><SMBIOSVersion major="2" minor="7"/><Date>20130110000000.000000+000</Date></BIOS><HWID>99343007018400FE</HWID><UserLCID>040C</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Paris, Madrid(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CBX3   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>6B6A1C51B1C2D86</Val><Hash>3GojAV5/ygMpVlx1/VCx0Bq2v3Q=</Hash><Pid>89396-707-1020416-65569</Pid><PidType>14</PidType></Product><Product GUID="{90120000-001C-040C-0000-0000000FF1CE}"><LegitResult>121</LegitResult><Name>Microsoft Office Access Runtime (French) 2007</Name><Ver>12</Ver><Val>A6DF1BF2503CD6C</Val><Hash>dTTDvXHN4cR0t+IYAOhhFudJX58=</Hash><Pid>00000-694-0010114-62892</Pid><PidType>2</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Version du service de licences logicielles*: 6.1.7601.17514

Nom*: Windows(R) 7, Professional edition
Description : Windows Operating System - Windows(R) 7, VOLUME_MAK channel
ID d’activation*: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
ID d’application*: 55c92734-d682-4d71-983e-d6ec3f16059f
PID étendu*: 55041-00172-011-309932-03-1036-7601.0000-1002013
Identificateur d’installation*: 004475625990909336597451797785220331274812672563819086
URL du certificat du processeur : http://go.microsoft.com/fwlink/?LinkID=88338
URL du certificat de l’ordinateur : http://go.microsoft.com/fwlink/?LinkID=88339
URL de licence d’utilisation : http://go.microsoft.com/fwlink/?LinkID=88341
URL du certificat de clé de produit*: http://go.microsoft.com/fwlink/?LinkID=88340
Clé de produit partielle*: CCDXK
État de la licence*: avec licence
Nombre de réinitialisations de Windows restant*: 1
Heure approuvée*: 02/01/2015 15:00:17

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAAABAAEAAQACAAAABAABAAEAln1s9T7IIJ4MmYZDYj04GIozjONyir5BlmM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			DELL  		CBX3   
  FACP			DELL  		CBX3   
  HPET			DELL  		CBX3   
  MCFG			DELL  		CBX3   
  FPDT			DELL  		CBX3   
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  DMAR			INTEL 		SNB 
  ASF!			INTEL 		 HCG
  SLIC			DELL  		CBX3



My System SpecsSystem Spec
.
03 Jan 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post your C:\Windows\windowsupdate.log file.
My System SpecsSystem Spec
05 Jan 2015   #3
v3t3a

Windows 7 professionnal x64
 
 

I followed this steps :
- For SURT : i have downloaded and installed the KB947821, then retried Windows Update => NOK
- SFC scan : Tried too, but results are in the CBS.log file
- Windows error codes : No error code in my Windows update's window
- Log : My CBS.log file's size is 183 603 Ko. Compressed, his size is 9 145 Ko
- WindowsUpdate.log file : in attachment.
My System SpecsSystem Spec
.

05 Jan 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The critical error appears to be


Code:
2015-01-02 16:14:00:004  692 18a4 Report REPORT EVENT: {9ABA1422-EEC1-4BA8-8858-FFE2F034BFD1} 2015-01-02 16:11:22:860+0100 1 182 101 {505FDA07-B4F3-45FB-83D9-8642554E2773} 200 80070005 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070005: Mise à jour de sécurité pour Windows 7 pour ordinateurs à processeur x64 (KB2862152).
Please zip your entire CBS folder to a file, and upload it to a fileshare service (preferably DropBox or OneDrive) and post a link.
My System SpecsSystem Spec
05 Jan 2015   #5
v3t3a

Windows 7 professionnal x64
 
 

You can acces the entire CBS folder at this link.
My System SpecsSystem Spec
05 Jan 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The SFC scan shows the following problem...
Code:
 Line 249109: 2015-01-02 15:51:26, Info                  CSI    0000077c [SR] Repairing 1 components
 Line 249110: 2015-01-02 15:51:26, Info                  CSI    0000077d [SR] Beginning Verify and Repair transaction
 Line 249113: 2015-01-02 15:51:27, Info                  CSI    0000077f [SR] Cannot repair member file [l:34{17}]"defragsvc.dll.mui" of Microsoft-Windows-Defrag-Core.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"fr-FR", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 249116: 2015-01-02 15:51:27, Info                  CSI    00000781 [SR] Cannot repair member file [l:34{17}]"defragsvc.dll.mui" of Microsoft-Windows-Defrag-Core.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"fr-FR", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 249117: 2015-01-02 15:51:27, Info                  CSI    00000782 [SR] This component was referenced by [l:266{133}]"Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514.Windows Foundation Language Pack"
 Line 249122: 2015-01-02 15:51:27, Info                  CSI    00000785 [SR] Could not reproject corrupted file [ml:520{260},l:58{29}]"\??\C:\windows\System32\fr-FR"\[l:34{17}]"defragsvc.dll.mui"; source file in store is also corrupted
 Line 249127: 2015-01-02 15:51:27, Info                  CSI    00000787 [SR] Repair complete
The CheckSUR log shows these problems...
Code:
Seconds executed: 893
 No errors detected
(w) Unable to open Event Log 0x000006B5 Application  OpenEventLog failed: 0x000006B5 - Interface inconnue.
.
(w) Unable to open Event Log 0x000006B5 System  OpenEventLog failed: 0x000006B5 - Interface inconnue.
.
The CheckSUR errors are the more serious.

I'm already researching a similar error for another poster - I'll use whatever I find here as well.

Have you had any form of malware attack? Have you been using any sort of registry cleaner?
My System SpecsSystem Spec
05 Jan 2015   #7
v3t3a

Windows 7 professionnal x64
 
 

About malware attack : No, i don't think.
About registry cleaner : i often use ccleaner.
My System SpecsSystem Spec
05 Jan 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CCLeaner is a very good program - but the registry cleaner part of it can be very dangerous when used on non-default settings.
I would suggest not using the registry cleaner part at all.

I'll be back when I find something out. (shout if not within 48 hours!)
My System SpecsSystem Spec
05 Jan 2015   #9
v3t3a

Windows 7 professionnal x64
 
 

Ok, thanks a lot !
My System SpecsSystem Spec
12 Jan 2015   #10
v3t3a

Windows 7 professionnal x64
 
 

Hi NoelDP,

Have you found something?
My System SpecsSystem Spec
Reply

 KB2862152 & KB2973201, Fail to install Windows UPDATE




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