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Windows 7: Unable to update windows (even standalone)

02 Jan 2015   #1
pvtgoose

Windows 7 x64
 
 
Unable to update windows (even standalone)

Hello!

I've never really had an issue with an update, that is until the KB3004394 issue. During that time, I fought with my system quite hard and eventually uninstalled that update. However, I appear to have damaged something else in the process, as I am now unable to install certain windows updates.

Updates that will not install:
KB2506143 fails with 800B0100
KB3013126 fails with 800B0100
KB3014406 fails with 800B0100

The system update readiness checker does not complain. Windows resource protection spits out: Windows Resource Protection did not find any integrity violations.

I zip'd the cab and the txt files separately as together it was over the limit.

Please help!


My System SpecsSystem Spec
.
02 Jan 2015   #2
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Maybe your AV program blocks them
My System SpecsSystem Spec
02 Jan 2015   #3
pvtgoose

Windows 7 x64
 
 

With AV completely disabled, I get the same error. I am redoing the SURT without AV, but will be honest that I don't have much faith that will change anything.

I believe the offending line in the CheckSUR is

(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_111_for_KB3004394~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_111_for_KB3004394~31bf3856ad364e35~amd64~~6.1.1.0.cat

Off to reboot
My System SpecsSystem Spec
.

02 Jan 2015   #4
pvtgoose

Windows 7 x64
 
 

Still nothing, same error.
My System SpecsSystem Spec
03 Jan 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Your CheckSUR report shows
Code:
Summary:
Seconds executed: 359
 Found 38 errors
  CBS MUM Corrupt Total count: 19
  CBS Catalog Corrupt Total count: 19
Unavailable repair files:
 servicing\packages\Package_111_for_KB3004394~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_111_for_KB3004394~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_112_for_KB3004394~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_112_for_KB3004394~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_113_for_KB3004394~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_113_for_KB3004394~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_114_for_KB3004394~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_114_for_KB3004394~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_2_for_KB3013126~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_2_for_KB3013126~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_2_for_KB3014406~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_2_for_KB3014406~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_39_for_KB3004394~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_39_for_KB3004394~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_3_for_KB3013126~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_3_for_KB3013126~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_40_for_KB3004394~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_40_for_KB3004394~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_4_for_KB3013126~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_4_for_KB3013126~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_6_for_KB3013126~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_6_for_KB3013126~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_75_for_KB3004394~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_75_for_KB3004394~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_76_for_KB3004394~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_76_for_KB3004394~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB3004394_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB3004394_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB3004394~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB3004394~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB3013126_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB3013126_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB3013126~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB3013126~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB3014406_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB3014406_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB3014406~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB3014406~31bf3856ad364e35~amd64~~6.1.1.1.mum
Your SFC scan is clear.

This is going to be an awkward one - because one of the affected patches is one withdrawn by MS soon after release because it caused major problems for a lot of people. As a result, I don't have access to the necessary files, so I'll have to take a guess as to the best way to deal with it.

I'll post a fix protocol for the other files later - then we'll have to see what we can do with the awkward one.
My System SpecsSystem Spec
03 Jan 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Thinking about it...
DO you have a System Restore point to which you can restore, prior to the installation of KB3004394? (some time after 8th Dec)
If so, try that - then do a fresh Check for Updates before doing anything else!

Post back with your results - and a new set of SFC/CheckSUR results.
My System SpecsSystem Spec
03 Jan 2015   #7
pvtgoose

Windows 7 x64
 
 

I don't have a restore point...

I was thinking along the lines of trying to clear what the update system thinks it needs to install, since that KB is uninstalled.
Thoughts? Like this

But if that is destined to be fruitless, rather not do it.
My System SpecsSystem Spec
03 Jan 2015   #8
pvtgoose

Windows 7 x64
 
 

Well, I went ahead and cleared it out, but am at the same result. Somehow the existence of all updates needs cleared, even those pending.
My System SpecsSystem Spec
03 Jan 2015   #9
pvtgoose

Windows 7 x64
 
 

Did the following:

1. Reset windows update through link above
2. On reboot, went in to the recovery console, started regedit, loaded my machine's software hive
3. Deleted every occurrence of KB3014406
4. Unloaded hive
5. Booted machine
6. Verified (successful) that the registry keys were still gone
7. Ran Windows update

It still picked it KB3014406, and even better (sarcasm) it still wants to install that update, and it replaced every single registry value I deleted.
My System SpecsSystem Spec
03 Jan 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

So what did you expect?
The ONLY update there's been a significant problem with is KB3004394.

Please run through the WU posting instructions again, and post the new logs, and we'll see where we are.
My System SpecsSystem Spec
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 Unable to update windows (even standalone)




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