Attempts to install KB3003743 repeatedly fail

Ubtree · 04 Jan 2015

I have kept my PC (running Windows 7 SP1 (64-bit)) updated with all Windows updates, but KB3003743 will not install. The update error code is 80070643.

I have run SURT and sfc /scannow (no errors reported). I have been unable to upload a zip file containing all the files contained in the cbs folder: the \windows\logs\cbs\cbs.log file is 209MB, and there are two .cab files that are almost 6MB, making the zip file much too large to upload. But I attach a zip file containing all the files created today within the folder, other than the cbs.log file and the earlier large .cab file (CbsPersist_20150104154223.cab). I hope that this is sufficient.

Any help would be greatly appreciated.

NoelDP · 04 Jan 2015

CheckSUR found the following problems...

Code:

Unavailable repair files:
 servicing\packages\Package_3_for_KB2925418~31bf3856ad364e35~amd64~~11.2.1.0.mum
 servicing\packages\Package_for_KB2936068_RTM~31bf3856ad364e35~amd64~~11.2.1.0.mum
 servicing\packages\Package_3_for_KB2925418~31bf3856ad364e35~amd64~~11.2.1.0.cat
 servicing\packages\Package_for_KB2936068_RTM~31bf3856ad364e35~amd64~~11.2.1.0.cat

I'll post a fix for these, but I don't think it's going to solve your problem in the short term.
The CBSPersist file you uploaded doesn't contain the SFC data we also need - but we can wait on that a while.

NoelDP · 04 Jan 2015

I've uploaded a file - ubtaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder ubtaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

Ubtree · 04 Jan 2015

Many thanks for the response.

I have downloaded the zip file, but it contains only 1 folder: "packages". Should I go ahead ignoring the manifests?

NoelDP · 04 Jan 2015

Sorry - yes - I forgot to edit out the Manifests references.

Ubtree · 04 Jan 2015

Done. File attached.

NoelDP · 05 Jan 2015

Great - CheckSUR is happy now.
With any luck a new Check for updates will result in a batch that can be installed.

Ubtree · 05 Jan 2015

NoelDP said:

With any luck a new Check for updates will result in a batch that can be installed.

It's good to learn that CheckSUR is no longer reporting any issues, but I have run Windows Update again, only to find that it attempts to install KB3003743, but fails (with error code 80070643).
Do you have any further suggestions.

NoelDP · 05 Jan 2015

Please post the new CBS.log file, and the C:\Windows\windowsupdate.log file.

Ubtree · 05 Jan 2015

NoelDP said:

Please post the new CBS.log file, and the C:\Windows\windowsupdate.log file.

Attached.