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Win7 not genuine error (0x8004fe21) but system says it is
Hey everybody,
lately my Windows 7 x64 SP1 started showing up the not genuine error message with error code 0x8004fe21. But checking in the system settings itself it says it is genuine. I tried changing the product key, which was possible and successful, but the error message still pops up.
I did a some googling which pointed me towards the issue being related to a windows patch (KB3004394).
But it should be resolved with another patch (KB3024777) which got automatically installed on my system as well.
Now both patches seem to be not installed anymore, but the problem persists and I have no idea how to solve it.
Maybe it's also important to say that I'm using a product key from MS DreamSpark which I obtained via my university.
Here's my MGADiag report, hopefully it tells you more than me ;-)
Any help is highly appreciated, this error is driving me nutsCode:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0x8004FE21 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-*****-*****-MBGT2 Windows Product Key Hash: 7i3G4KOSdMrxR0LB/ejcVytDVfY= Windows Product ID: 55041-148-2236431-86820 Windows Product ID Type: 6 Windows License Type: Volume MAK Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {71CAB94E-2A9E-423B-9920-F85192F9A560}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.140303-2144 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\Windows\system32\de-DE\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\de-DE\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\de-DE\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\de-DE\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\de-DE\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003 File Mismatch: C:\Windows\system32\de-DE\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003 File Mismatch: C:\Windows\system32\de-DE\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\de-DE\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100 File Mismatch: C:\Windows\system32\de-DE\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003 File Mismatch: C:\Windows\system32\de-DE\user32.dll.mui[6.1.7601.17514], Hr = 0x800b0100 Other data--> Office Details: <GenuineResults><MachineData><UGUID>{71CAB94E-2A9E-423B-9920-F85192F9A560}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-148-2236431-86820</PID><PIDType>6</PIDType><SID>S-1-5-21-962698246-1082772079-3465562906</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0237</Version><SMBIOSVersion major="2" minor="7"/><Date>20120214000000.000000+000</Date></BIOS><HWID>163D3B07018400FE</HWID><UserLCID>0407</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Mitteleuropäische Zeit(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Softwarelizenzierungsdienst-Version: 6.1.7601.17514 Name: Windows(R) 7, Professional edition Beschreibung: Windows Operating System - Windows(R) 7, VOLUME_MAK channel Aktivierungs-ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd Anwendungs-ID: 55c92734-d682-4d71-983e-d6ec3f16059f Erweiterte PID: 55041-00172-148-223643-03-1031-7601.0000-3282014 Installations-ID: 007000586823091111795436731241555572678642268290634633 Prozessorzertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88338 Computerzertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88339 Lizenz-URL verwenden: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key-Zertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88340 Teil-Product Key: MBGT2 Lizenzstatus: Lizenziert Verbleibende Windows Rearm-Anzahl: 3 Vertrauenswürdige Zeit: 05.01.2015 12:41:28 Windows Activation Technologies--> HrOffline: 0x8004FE21 HrOnline: N/A HealthStatus: 0x000000000000EF60 Event Time Stamp: 1:2:2015 20:24 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui HWID Data--> HWID Hash Current: NgAAAAEABAABAAIAAQABAAAAAgABAAEAln1u9c2ACBR47HS4YBo28T4cImOlFrKCfqUQL5Zj OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC ALASKA A M I FACP ALASKA A M I HPET ALASKA A M I MCFG ALASKA A M I SSDT IdeRef IdeTable SSDT IdeRef IdeTable SSDT IdeRef IdeTable BGRT ALASKA A M I
Cheers,
Chris