KB2943357 and KB2937610 error code 80073712 failed update


  1. adis992
    Posts : 4
    Windows 7 Home Premium 64bit
       New #1

    KB2943357 and KB2937610 error code 80073712 failed update


    Hi everyone,

    I have had this issue since September now and cannot seem to fix it,

    The Windows update does not seem to be able to get past KB2943357 or KB2937610.
    Worst part is that it attempts to install them every time I shut down resulting in a +20 minute shutdown every time.

    - For SURT : i have downloaded and installed the KB947821 twice, first time it found errors, second time it didn't.

    - SFC scan : Results are in the CBS.log file
    - Windows error codes : 80073712

    I use Windows 7 SP1 Home Premium x64

    I hope you all can help me, ive been struggling with it for months now.
    Last edited by adis992; 05 Jan 2015 at 14:44.
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    You have some MAJOR corruption.
    Code:
     Line 349082: 2015-01-05 18:19:25, Info                  CSI    000008b9 [SR] Repairing 128 (0x0000000000000080) components
 Line 349083: 2015-01-05 18:19:25, Info                  CSI    000008ba [SR] Beginning Verify and Repair transaction
 Line 349086: 2015-01-05 18:19:25, Info                  CSI    000008bc [SR] Cannot repair member file [l:32{16}]"bthprops.cpl.mui" of BTH-USER.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 349089: 2015-01-05 18:19:25, Info                  CSI    000008be [SR] Cannot repair member file [l:28{14}]"hidbth.inf_loc" of hidbth.inf.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 349092: 2015-01-05 18:19:25, Info                  CSI    000008c0 [SR] Cannot repair member file [l:12{6}]"ks.inf" of ks.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 349095: 2015-01-05 18:19:25, Info                  CSI    000008c2 [SR] Cannot repair member file [l:48{24}]"accessibilitycpl.dll.mui" of Microsoft-Windows-accessibilitycpl.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 349098: 2015-01-05 18:19:25, Info                  CSI    000008c4 [SR] Cannot repair member file [l:24{12}]"hwcompat.txt" of Microsoft-Windows-Application-Experience-Inventory, Version = 6.1.7601.18683, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 349101: 2015-01-05 18:19:26, Info                  CSI    000008c6 [SR] Cannot repair member file [l:30{15}]"xpsservices.dll" of Microsoft-Windows-Component-XpsOMAndStreaming, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 349104: 2015-01-05 18:19:26, Info                  CSI    000008c8 [SR] Cannot repair member file [l:32{16}]"FntCache.dll.mui" of Microsoft-Windows-DirectWrite-FontCache.Resources, Version = 7.1.7601.16492, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"de-DE", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 349107: 2015-01-05 18:19:26, Info                  CSI    000008ca [SR] Cannot repair member file [l:32{16}]"FntCache.dll.mui" of Microsoft-Windows-DirectWrite-FontCache.Resources, Version = 7.1.7601.16492, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"zh-HK", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 349110: 2015-01-05 18:19:26, Info                  CSI    000008cc [SR] Cannot repair member file [l:46{23}]"DevicePairingWizard.exe" of Microsoft-Windows-DevicePairingApp, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 349113: 2015-01-05 18:19:26, Info                  CSI    000008ce [SR] Cannot repair member file [l:26{13}]"DDOIProxy.dll" of Microsoft-Windows-DDOIProxy, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 349116: 2015-01-05 18:19:26, Info                  CSI    000008d0 [SR] Cannot repair member file [l:38{19}]"DiagPackage.diagpkg" of Microsoft-Windows-DeviceDiagnostic, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 349121: 2015-01-05 18:19:26, Info                  CSI    000008d3 [SR] Cannot verify component files for Microsoft-Windows-DirectWrite.Resources, Version = 7.1.7601.16492, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"ru-RU", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
 Line 349126: 2015-01-05 18:19:26, Info                  CSI    000008d6 [SR] Cannot verify component files for Microsoft-Windows-DirectWrite.Resources, Version = 7.1.7601.16492, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"tr-TR", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
 Line 349131: 2015-01-05 18:19:26, Info                  CSI    000008d9 [SR] Cannot verify component files for Microsoft-Windows-DirectWrite.Resources, Version = 7.1.7601.16492, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"sv-SE", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
 Line 349136: 2015-01-05 18:19:26, Info                  CSI    000008dc [SR] Cannot verify component files for Microsoft-Windows-DownlevelApisets-Com, Version = 7.1.7601.16492, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
 Line 349141: 2015-01-05 18:19:26, Info                  CSI    000008df [SR] Cannot verify component files for Microsoft-Windows-DirectWrite.Resources, Version = 7.1.7601.16492, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"zh-HK", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
    ...etc., etc., etc.

    Your best option is a repair install, since the errors found appear to be fairly widespread.

    Having said that, this sort of corruption could be the result of a failing hard drive.


    Click on Start > All Programs > Accessories
    Right-click on the Command Prompt entry
    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key.
    You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.
    The CHKDSK will take a few hours depending on the size of the drive, so be patient!
    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then post the Event logs...


    Open Event Viewer
    click on the Windows logs entry in the left pane to expand it.
    Now click on the Application entry - wait while it loads.
    Click on 'File' in the menu bar and select Save...
    Save the file as Appevt.evtx
    Repeat for the System log
    then zip both, and upload them.

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  4. adis992
    Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       New #3

    Thanks for the feedback NoelDP,

    I decided to do a Clean Install of windows 7,

    All the updates went through properly now and SFC scan is showing no errors now.
      My Computer
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    One way of doing it

    Good luck with the fresh install.
      My Computer
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