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Windows 7: Cannot run Windows Update and Receiving Non-Genuine Message

12 Jan 2015   #11
riddlemeright

Windows 7 Ultimate 64 bit
 
 

CBS logs


My System SpecsSystem Spec
.
12 Jan 2015   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmmm - both SFC and CheckSUR appear clear.
in the background of the CBS.log, though are errors such as this...
Code:
2015-01-12 08:31:57, Info                  CBS    Plan: Package: Package_1_for_KB3025390~31bf3856ad364e35~amd64~~11.2.1.0, Update: 3025390-1_neutral_GDR, current: Resolved, pending: Default, start: Resolved, applicable: Installed, targeted: Staged, limit: Staged, selected: Default
2015-01-12 08:31:57, Info                  CBS    Perf: Resolve chain started.
2015-01-12 08:31:57, Info                  CSI    0000000b@2015/1/12:13:31:57.980 CSI Transaction @0xe20d80 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [79]"TI1.30420588_588261301:2/Package_for_KB3025390~31bf3856ad364e35~amd64~~11.2.1.0"
2015-01-12 08:31:57, Info                  CBS    Failed call to CryptCATAdminAddCatalog. [HRESULT = 0x800706f7 - RPC_X_BAD_STUB_DATA]
2015-01-12 08:31:57, Info                  CBS    Failed to install catalog file \\?\C:\Windows\SoftwareDistribution\Download\c0a10c451f03ed1382d49cca6b8029be\update.cat for package [HRESULT = 0x800706f7 - RPC_X_BAD_STUB_DATA]
2015-01-12 08:31:57, Info                  CBS    Failed to install catalog for package: Package_for_KB3025390~31bf3856ad364e35~amd64~~11.2.1.0 [HRESULT = 0x800706f7 - RPC_X_BAD_STUB_DATA]
2015-01-12 08:31:57, Info                  CBS    Failed to stage package manifest. [HRESULT = 0x800706f7 - RPC_X_BAD_STUB_DATA]
2015-01-12 08:31:57, Info                  CBS    Failed to add package. [HRESULT = 0x800706f7 - RPC_X_BAD_STUB_DATA]
... etc.
The only times I've actually seen this error before, it was connected with KB3004394 being installed.

Please download the KB3024777 'patch' from Download Update for Windows 7 and Windows Server 2008 R2 for x64-based Systems (KB3024777) from Official Microsoft Download Center and run it - what happens?
My System SpecsSystem Spec
12 Jan 2015   #13
riddlemeright

Windows 7 Ultimate 64 bit
 
 

Nothing happens when I run that patch even as Administrator.
My System SpecsSystem Spec
.

12 Jan 2015   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

In that case, I have no idea where to start
probably a full reset of WIndows Update is the first thing to try - Windows Update - Reset
My System SpecsSystem Spec
12 Jan 2015   #15
riddlemeright

Windows 7 Ultimate 64 bit
 
 

Ran BAT for option 1. Now running Windows Updates. I will let you know what happens.
My System SpecsSystem Spec
12 Jan 2015   #16
riddlemeright

Windows 7 Ultimate 64 bit
 
 

same failure
My System SpecsSystem Spec
13 Jan 2015   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You need to go to Option 3 and run that.
My System SpecsSystem Spec
13 Jan 2015   #18
riddlemeright

Windows 7 Ultimate 64 bit
 
 

Unfortunately, that also didn't allow the update to run. Any other ideas? I'm at a total loss and am not frequently stumped.
My System SpecsSystem Spec
13 Jan 2015   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please post the new windowsupdate.log file and I'll see if anything springs out at me - otherwise we may be looking at a repair install
My System SpecsSystem Spec
13 Jan 2015   #20
riddlemeright

Windows 7 Ultimate 64 bit
 
 

log


Attached Files
File Type: log WindowsUpdate.log (1.79 MB, 4 views)
My System SpecsSystem Spec
Reply

 Cannot run Windows Update and Receiving Non-Genuine Message




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