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Windows 7: Cannot run Windows Update and Receiving Non-Genuine Message

13 Jan 2015   #21
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The Error codes there look like a failure in either the BITS or Event Log services - at least at the start of the latest run.

Please open an Elevated Command Prompt, and run the following commands:

SC QC BITS
SC QUERYEX BITS
SC QC EVENTLOG
SC QUERYEX EVENTLOG

post the results


My System SpecsSystem Spec
.
13 Jan 2015   #22
riddlemeright

Windows 7 Ultimate 64 bit
 
 

Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>SC QC BITS
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: BITS
        TYPE               : 20  WIN32_SHARE_PROCESS
        START_TYPE         : 3   DEMAND_START
        ERROR_CONTROL      : 1   NORMAL
        BINARY_PATH_NAME   : C:\Windows\System32\svchost.exe -k netsvcs
        LOAD_ORDER_GROUP   :
        TAG                : 0
        DISPLAY_NAME       : Background Intelligent Transfer Service
        DEPENDENCIES       : RpcSs
                           : EventSystem
        SERVICE_START_NAME : LocalSystem

C:\Windows\system32>SC QUERYEX BITS

SERVICE_NAME: BITS
        TYPE               : 20  WIN32_SHARE_PROCESS
        STATE              : 4  RUNNING
                                (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0
        PID                : 1032
        FLAGS              :

C:\Windows\system32>SC QC EVENTLOG
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: EVENTLOG
        TYPE               : 20  WIN32_SHARE_PROCESS
        START_TYPE         : 2   AUTO_START
        ERROR_CONTROL      : 1   NORMAL
        BINARY_PATH_NAME   : C:\Windows\System32\svchost.exe -k LocalServiceNetw
orkRestricted
        LOAD_ORDER_GROUP   : Event Log
        TAG                : 0
        DISPLAY_NAME       : Windows Event Log
        DEPENDENCIES       :
        SERVICE_START_NAME : NT AUTHORITY\LocalService

C:\Windows\system32>SC QUERYEX EVENTLOG

SERVICE_NAME: EVENTLOG
        TYPE               : 20  WIN32_SHARE_PROCESS
        STATE              : 4  RUNNING
                                (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0
        PID                : 452
        FLAGS              :

C:\Windows\system32>
My System SpecsSystem Spec
14 Jan 2015   #23
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The BITS service is set incorrectly - it should be on Auto(delayed)

Please open an Elevated Command Prompt, and run the following command


SC CONFIG BITS start= delayed-auto

Reboot, wait 10 minutes, then post the new windowsupdate.log file
My System SpecsSystem Spec
.

14 Jan 2015   #24
riddlemeright

Windows 7 Ultimate 64 bit
 
 

log attached


Attached Files
File Type: log WindowsUpdate.log (1.05 MB, 2 views)
My System SpecsSystem Spec
15 Jan 2015   #25
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ahah!!
Code:
2015-01-14 07:53:05:652 1115104 110fcc COMAPI --  END  --  COMAPI: Search [ClientId = iolo System Mechanic]

2015-01-14 07:53:20:032 1032 112390 Report REPORT EVENT: {07D9A466-BC31-458C-93F7-1A1787687B91} 2015-01-14 07:53:05:612-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 iolo System Mechanic Success Software Synchronization Windows Update Client successfully detected 0 updates.
WTF is that doing anywhere near Windows Update?

Please uninstall it.
My System SpecsSystem Spec
15 Jan 2015   #26
riddlemeright

Windows 7 Ultimate 64 bit
 
 

Uninstalled but still the updates are failing.
My System SpecsSystem Spec
15 Jan 2015   #27
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - please post the new Windowsupdate.log, and we'll see if anything is changed there.
My System SpecsSystem Spec
15 Jan 2015   #28
riddlemeright

Windows 7 Ultimate 64 bit
 
 

new log


Attached Files
File Type: log WindowsUpdate.log (1.35 MB, 4 views)
My System SpecsSystem Spec
15 Jan 2015   #29
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

My System SpecsSystem Spec
15 Jan 2015   #30
riddlemeright

Windows 7 Ultimate 64 bit
 
 

No dice.
My System SpecsSystem Spec
Reply

 Cannot run Windows Update and Receiving Non-Genuine Message




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