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Windows 7: Cannot run Windows Update and Receiving Non-Genuine Message

16 Jan 2015   #41
riddlemeright

Windows 7 Ultimate 64 bit
 
 

I did run the uninstaller before posting the last mcdiag report


My System SpecsSystem Spec
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16 Jan 2015   #42
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Damn I'm lost again.
If this system can be activated properly and has been why is KMSpico being used? Why was KMSpico installed in the first place?
My System SpecsSystem Spec
16 Jan 2015   #43
riddlemeright

Windows 7 Ultimate 64 bit
 
 

I regret ever installing it. I read in some forums I found on Google that it might help here due to repeated activation messages. I never should've installed it, but was desperate. Again, this was following Microsoft saying the license was valid, I just couldn't figure out WHAT to do!

I'm so frustrated here. I rarely have these kinds of problems
My System SpecsSystem Spec
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16 Jan 2015   #44
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please check Device Manager - make sure that you enable 'Show hidden devices' - and see if there are any devices flagged with yellow triangles or red crosses.

Please post a new set of event logs, as well.
My System SpecsSystem Spec
16 Jan 2015   #45
riddlemeright

Windows 7 Ultimate 64 bit
 
 

done


Attached Images
Cannot run Windows Update and Receiving Non-Genuine Message-device.jpg 
Attached Files
File Type: zip Appevt.zip (586.2 KB, 2 views)
My System SpecsSystem Spec
16 Jan 2015   #46
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Thank you riddlemeright for answering my question.

I will go back to watching Noel do his magic.
My System SpecsSystem Spec
16 Jan 2015   #47
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That driver problem could certainly cause this type of error.

You need to uninstall your AV completely - including use of the removal tool - and then reinstall it. (or install MSE temporarily until this is sorted)
My System SpecsSystem Spec
16 Jan 2015   #48
riddlemeright

Windows 7 Ultimate 64 bit
 
 

Used Norton Removal Tool. Rebooting now and will try to run updates again.
My System SpecsSystem Spec
16 Jan 2015   #49
riddlemeright

Windows 7 Ultimate 64 bit
 
 

Still can't run updates.
My System SpecsSystem Spec
16 Jan 2015   #50
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Has the error gone from the Device Manager?
My System SpecsSystem Spec
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 Cannot run Windows Update and Receiving Non-Genuine Message




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