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Windows 7: Cannot run Windows Update and Receiving Non-Genuine Message

23 Jan 2015   #71
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

That is good news.
Once your updates are done could you post another log. The changes in the logs could give Noel some useful information for the future. Keep this thread open for a while because Noel might request some different logs.
Their are no books on how to trouble shoot such things so information gathered from threads can be very useful to experts like Noel.

Windows Genuine and Activation Issue Posting Instructions



My System SpecsSystem Spec
.
23 Jan 2015   #72
riddlemeright

Windows 7 Ultimate 64 bit
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-THJ8V-M4RXV-6B96P
Windows Product Key Hash: +7EuobkrdJEAlopEYYa4/mYojGA=
Windows Product ID: 00371-OEM-9083233-11453
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {6A04109E-14EF-4DDB-AABB-AD445EA723BF}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.141211-1742
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 101 Not Activated
Microsoft Office Home and Student 2007 - 101 Not Activated
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-395-80004005_672A8F41-254-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\SeaMonkey\seamonkey.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6A04109E-14EF-4DDB-AABB-AD445EA723BF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6B96P</PKey><PID>00371-OEM-9083233-11453</PID><PIDType>3</PIDType><SID>S-1-5-21-521824379-3565913148-769049759</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Precision WorkStation T5500  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="5"/><Date>20100916000000.000000+000</Date></BIOS><HWID>2AB93607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B10K   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>5ED900F7B392F36</Val><Hash>eKemOfR8qwEl4cbWijUo5raaB0U=</Hash><Pid>81602-923-3202806-68953</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-832-311453-02-1033-7601.0000-0222015
Installation ID: 005016748830457894020901820972254830121903497216488963
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 6B96P
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 1/23/2015 11:34:41 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:23:2015 01:20
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAIAAQABAAAAAQABAAEAHKIawEowhDRGvIT3QtYmN6bMsPTElsBe9HSCKA==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			DELL  		B10K   
  FACP			DELL  		B10K   
  HPET			DELL  		B10K   
  BOOT			DELL  		B10K   
  MCFG			DELL  		B10K   
  SSDT			DELL		st_ex
  ASF!			DELL  		B10K   
  TCPA			DELL  		B10K   
  DMAR			DELL  		B10K   
  _RAT			DELL  		B10K   
  SLIC			DELL  		B10K   
  SSDT			DELL		st_ex
My System SpecsSystem Spec
23 Jan 2015   #73
riddlemeright

Windows 7 Ultimate 64 bit
 
 

I would be very interested to understand the root cause.
My System SpecsSystem Spec
.

23 Jan 2015   #74
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You and me both! Unfortunstely such cases are likely to remain one of life's little mysteries unless I can get hands-on with such a box.

Glad the repair worked!

Good luck
My System SpecsSystem Spec
02 Feb 2015   #75
AnakiMana

Windows 7 Professional 64 bit
 
 
Solution Found

Hi guys,

I'm a tech who got called out for this very problem.

I found the solution in my case was to install the Microsoft update KB3024777.

This update removes a December 2014 Windows update that can "cause problems" (update KB3004394).

This was the only update waiting to be installed automatically when I was called out. I did a lot of digging before installing it because I thought it was just a run of the mill update and unrelated. LOL Hopefully this helps someone else out there.
My System SpecsSystem Spec
03 Feb 2015   #76
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I did suggest that in post #3 - and it failed to fix the problem.
My System SpecsSystem Spec
Reply

 Cannot run Windows Update and Receiving Non-Genuine Message




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