Cannot run Windows Update and Receiving Non-Genuine Message

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  1. Posts : 44
    Windows 7 Ultimate 64 bit
    Thread Starter
       #41

    I did run the uninstaller before posting the last mcdiag report
      My Computer


  2. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #42

    Damn I'm lost again.
    If this system can be activated properly and has been why is KMSpico being used? Why was KMSpico installed in the first place?
      My Computer


  3. Posts : 44
    Windows 7 Ultimate 64 bit
    Thread Starter
       #43

    I regret ever installing it. I read in some forums I found on Google that it might help here due to repeated activation messages. I never should've installed it, but was desperate. Again, this was following Microsoft saying the license was valid, I just couldn't figure out WHAT to do!

    I'm so frustrated here. I rarely have these kinds of problems
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #44

    Please check Device Manager - make sure that you enable 'Show hidden devices' - and see if there are any devices flagged with yellow triangles or red crosses.

    Please post a new set of event logs, as well.
      My Computer


  5. Posts : 44
    Windows 7 Ultimate 64 bit
    Thread Starter
       #45

    done
    Attached Thumbnails Attached Thumbnails Cannot run Windows Update and Receiving Non-Genuine Message-device.jpg  
    Cannot run Windows Update and Receiving Non-Genuine Message Attached Files
      My Computer


  6. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #46

    Thank you riddlemeright for answering my question.

    I will go back to watching Noel do his magic.
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #47

    That driver problem could certainly cause this type of error.

    You need to uninstall your AV completely - including use of the removal tool - and then reinstall it. (or install MSE temporarily until this is sorted)
      My Computer


  8. Posts : 44
    Windows 7 Ultimate 64 bit
    Thread Starter
       #48

    Used Norton Removal Tool. Rebooting now and will try to run updates again.
      My Computer


  9. Posts : 44
    Windows 7 Ultimate 64 bit
    Thread Starter
       #49

    Still can't run updates.
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #50

    Has the error gone from the Device Manager?
      My Computer


 
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