Cannot run Windows Update and Receiving Non-Genuine Message

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  1. Posts : 44
    Windows 7 Ultimate 64 bit
    Thread Starter
       #51

    Yes
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #52

    OK - I think I've managed to find the critical error point...

    Code:
    Log Name:      Application
    Source:        Windows Error Reporting
    Date:          16/01/2015 00:04:52
    Event ID:      1001
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      SteveServer
    Description:
    Fault bucket , type 0
    Event Name: WindowsWcpOtherFailure3
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: 6.1.7601
    P2: base\wcp\servicingapi\cmirepair.cpp
    P3: Windows::ServicingAPI::CCSIRepairTransaction::LockComponent
    P4: 312
    P5: 80073701
    P6: 0x5858a98f
    P7: 
    P8: 
    P9: 
    P10: 
    Attached files:
    C:\Windows\Logs\CBS\CbsPersist_20150114144605.cab
    C:\Windows\Logs\CBS\CbsPersist_20150114205947.cab
    C:\Windows\Logs\CBS\CbsPersist_20150115093137.cab
    C:\Windows\Logs\CBS\CbsPersist_20150115140221.cab
    C:\Windows\Logs\CBS\CbsPersist_20150115160721.cab
    C:\Windows\Logs\CBS\CbsPersist_20150116000450.log
    C:\Windows\Logs\CBS\CBS.log
    C:\Windows\servicing\Sessions\Sessions.xml
    C:\Windows\winsxs\poqexec.log
    C:\Windows\System32\LogFiles\Scm\SCM.EVM
    C:\Windows\Logs\CBS\FilterList.log
    C:\Windows\Temp\WER1FBC.tmp.hdmp
    C:\Windows\Temp\WER220E.tmp.mdmp
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_6.1.7601_32657f657c59ef3581571884505742f8f280ac_cab_8f8823f0
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 4a526326-9d13-11e4-a7ea-b8ac6f41b283
    Report Status: 4
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Windows Error Reporting" />
        <EventID Qualifiers="0">1001</EventID>
        <Level>4</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2015-01-16T00:04:52.000000000Z" />
        <EventRecordID>305937</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SteveServer</Computer>
        <Security />
      </System>
      <EventData>
        <Data>
        </Data>
        <Data>0</Data>
        <Data>WindowsWcpOtherFailure3</Data>
        <Data>Not available</Data>
        <Data>0</Data>
        <Data>6.1.7601</Data>
        <Data>base\wcp\servicingapi\cmirepair.cpp</Data>
        <Data>Windows::ServicingAPI::CCSIRepairTransaction::LockComponent</Data>
        <Data>312</Data>
        <Data>80073701</Data>
        <Data>0x5858a98f</Data>
        <Data>
        </Data>
        <Data>
        </Data>
        <Data>
        </Data>
        <Data>
        </Data>
        <Data>
    C:\Windows\Logs\CBS\CbsPersist_20150114144605.cab
    C:\Windows\Logs\CBS\CbsPersist_20150114205947.cab
    C:\Windows\Logs\CBS\CbsPersist_20150115093137.cab
    C:\Windows\Logs\CBS\CbsPersist_20150115140221.cab
    C:\Windows\Logs\CBS\CbsPersist_20150115160721.cab
    C:\Windows\Logs\CBS\CbsPersist_20150116000450.log
    C:\Windows\Logs\CBS\CBS.log
    C:\Windows\servicing\Sessions\Sessions.xml
    C:\Windows\winsxs\poqexec.log
    C:\Windows\System32\LogFiles\Scm\SCM.EVM
    C:\Windows\Logs\CBS\FilterList.log
    C:\Windows\Temp\WER1FBC.tmp.hdmp
    C:\Windows\Temp\WER220E.tmp.mdmp</Data>
        <Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_6.1.7601_32657f657c59ef3581571884505742f8f280ac_cab_8f8823f0</Data>
        <Data>
        </Data>
        <Data>0</Data>
        <Data>4a526326-9d13-11e4-a7ea-b8ac6f41b283</Data>
        <Data>4</Data>
      </EventData>
    </Event>
    Please upload the following files - if you can find them...
    C:\Windows\servicing\Sessions\Sessions.xml
    C:\Windows\winsxs\poqexec.log
    C:\Windows\System32\LogFiles\Scm\SCM.EVM
    C:\Windows\Logs\CBS\FilterList.log
    C:\Windows\Temp\WER1FBC.tmp.hdmp
    C:\Windows\Temp\WER220E.tmp.mdmp

    I'll see if I can make any sense of them!
      My Computer


  3. Posts : 44
    Windows 7 Ultimate 64 bit
    Thread Starter
       #53

    No dice on last 2
    Cannot run Windows Update and Receiving Non-Genuine Message Attached Files
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #54

    To be honest, I can't make head nor tail out of that lot!
    Jack - you have any experience with these?
      My Computer


  5. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #55

    Noel please check your PM's.

    I don't see KB 971033.
      My Computer


  6. Posts : 44
    Windows 7 Ultimate 64 bit
    Thread Starter
       #56

    Thanks so much for jumping on Ladyback and Jack. Any ideas?
      My Computer


  7. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #57

    I'm not a expert on such matter like Noel is but I do have some thoughts.

    1. Post #1 you post this.
    Windows License Type: OEM System Builder
    Then in post 37 you post this.
    Faulting application path: C:\Program Files\KMSpico\Service_KMS.exe
    I have no idea how that could happen without a hack of some kind.

    2. If Microsoft while helping you would of seen KMSpico installed all help would of stopped from Microsoft.

    3. To my understanding a KMS system must contact the host KMS computer after (X) amount of days in order to get updates and renew it's activation according to the policies the I.T. department have set up. You do not mention of trying to contact the host KMS computer.

    4. You have so many mismatched and tampered files and had KMSpico their is no way of knowing what has and is going on with your activation.

    Putting all this together in my opinion Noel's doesn't have enough magic to fix this. Any more time trying to fix this install would be a waste of time.

    My recommendation would be a Clean Install of Window 7 with the proper COA key that matches the install.
      My Computer


  8. Posts : 44
    Windows 7 Ultimate 64 bit
    Thread Starter
       #58

    As I said before, in an effort to do anything to fix this, I stumbled upon some suggestions to install KMSpico. I have uninstalled it as it did not fix the problem and the license is most certainly valid.

    I am very appreciative of everyone's time. Rebuilding would be a large effort that I'd very much like to avoid if at all possible.
      My Computer


  9. Posts : 44
    Windows 7 Ultimate 64 bit
    Thread Starter
       #59

    Also, my copy of Windows indicates that it is valid and genuine at this point, I just can't get updates to run.
      My Computer


  10. Posts : 44
    Windows 7 Ultimate 64 bit
    Thread Starter
       #60

    Layback Bear said:
    Noel please check your PM's.

    I don't see KB 971033.
    I also just checked about this and it is installed.
      My Computer


 
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