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Windows 7: Windows 7 Build 7601 not genuine, cannot reactivate, 0x80070426 error

08 Jan 2015   #1
kanjigirl

Windows 7
 
 
Windows 7 Build 7601 not genuine, cannot reactivate, 0x80070426 error

I still have the receipt from purchasing Win7 years ago, it is genuine.

This morning on boot I got a black background and the 'this copy of Windows 7 is not genuine' notice in the bottom right corner. I rebooted twice, same result. I found a thread and did this in an admin CMD window:

SLMGR /REARM

and rebooted, came back up with the genuine message flashing for a second then disappearing.

I went to see if Win7 was activated and it wasn't, gave me the 0x80070426 the service has not been started error when I tried to reactivate it.

Here is my MGADIAG:

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-YW933-W94HG-FQFD9
Windows Product Key Hash: UZEzhJ2z+nNIoKvRgPYxSRmXz34=
Windows Product ID: 00371-177-3538011-85774
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {06F48FC3-E07E-4364-B3F5-A0A565EC6242}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140706-1506
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{06F48FC3-E07E-4364-B3F5-A0A565EC6242}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FQFD9</PKey><PID>00371-177-3538011-85774</PID><PIDType>5</PIDType><SID>S-1-5-21-1867209255-1794908627-838410190</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F15</Version><SMBIOSVersion major="2" minor="7"/><Date>20131023000000.000000+000</Date></BIOS><HWID>7BA03707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): The service has not been started. 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:30:2014 07:23
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
N/A, hr = 0x8007000d

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  SSDT			IdeRef		IdeTable
  SSDT			IdeRef		IdeTable
  SSDT			IdeRef		IdeTable



My System SpecsSystem Spec
.
08 Jan 2015   #2
kanjigirl

Windows 7
 
 

I also cannot open Office 2010 apps, the license is no longer valid. Since I have to have this now I'll do the repair/reboot process for Office.
My System SpecsSystem Spec
08 Jan 2015   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please check and see if KB3004394 is installed - if so, install KB3024777 which will remove the earlier one. The reboot twice, and see if the behaviour has changed at all.
My System SpecsSystem Spec
.

08 Jan 2015   #4
kanjigirl

Windows 7
 
 

KB3024777 is already installed and the other one you mentioned, I don't see. I rebooted after repairing Office and it seems okay now.

Is there anything wrong on my MGADIAG I need to fix?
My System SpecsSystem Spec
08 Jan 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Quote   Quote: Originally Posted by kanjigirl View Post
KB3024777 is already installed and the other one you mentioned, I don't see. I rebooted after repairing Office and it seems okay now.

Is there anything wrong on my MGADIAG I need to fix?
Yes
... quite a bit, actually.
Just in case, please post a nrw mgadiag report
My System SpecsSystem Spec
08 Jan 2015   #6
kanjigirl

Windows 7
 
 

I thought so - I've been having strange problems on boot periodically for about a month but have not had time to get into it. Mostly these involve a black desktop and incomplete boot, services not started, often the sound is affected when this happened. I kept notes about each occurrence in Evernote.

Here is a fresh MGADIAG:

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-YW933-W94HG-FQFD9
Windows Product Key Hash: UZEzhJ2z+nNIoKvRgPYxSRmXz34=
Windows Product ID: 00371-177-3538011-85774
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {06F48FC3-E07E-4364-B3F5-A0A565EC6242}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140706-1506
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{06F48FC3-E07E-4364-B3F5-A0A565EC6242}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FQFD9</PKey><PID>00371-177-3538011-85774</PID><PIDType>5</PIDType><SID>S-1-5-21-1867209255-1794908627-838410190</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F15</Version><SMBIOSVersion major="2" minor="7"/><Date>20131023000000.000000+000</Date></BIOS><HWID>7BA03707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-177-353801-00-1033-7600.0000-1722014
Installation ID: 006871164062687723804523514555009221310545069733503953
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FQFD9
License Status: Initial grace period
Time remaining: 42960 minute(s) (29 day(s))
Remaining Windows rearm count: 3
Trusted time: 1/8/2015 12:24:05 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:30:2014 07:23
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAADAAAAAQABAAEAln0CnX7IlJZ0uGAaFlIo8ZI5cCD0Ae1f/9eWYw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  SSDT			IdeRef		IdeTable
  SSDT			IdeRef		IdeTable
  SSDT			IdeRef		IdeTable
My System SpecsSystem Spec
09 Jan 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Strangely, the report now reads clear - although it also shows that Windows is not activated.

Hnave your checked for malware? what with??
My System SpecsSystem Spec
09 Jan 2015   #8
kanjigirl

Windows 7
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Strangely, the report now reads clear - although it also shows that Windows is not activated.

Hnave your checked for malware? what with??
When I try to activate Windows I get the same error, 0x80070426. It was fine before yesterday.

When the boot problems started happening I checked for malware with Malwarebytes, I have Comodo Antivirus running. Nothing was found. I have JRT and ADW Cleaner too, should I rerun the malware checks? Which program(s) should I use?
My System SpecsSystem Spec
09 Jan 2015   #9
kanjigirl

Windows 7
 
 

My Office 2010 license is gone again today - having to go through the repair and reboot process once again.
My System SpecsSystem Spec
11 Jan 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I'm not a fan of Comodo - and it does seem to appear regularly to cause problems in these forums.
Are you still seeing a Windows non-genuine warning? If so, please post another MGADiag report, while the warning is showing.
My System SpecsSystem Spec
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 Windows 7 Build 7601 not genuine, cannot reactivate, 0x80070426 error




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