Failed Windows Update Errors 800B0100 and 8024200D


  1. Mart80
    Posts : 6
    Windows 7 Home Premium 64 Bit SP1
       New #1

    Failed Windows Update Errors 800B0100 and 8024200D


    Hi Folks, Stumbled across this forum hoping to find an answer to my problem, Fresh install of Win 7 Home Premium 64 Bit, Windows Update downloaded and installed approx 120 updates but is constantly failing on two, these being KB2912390 and KB2978092, both fail with the errors 800B0100 and 8024200D. I have Downloaded and installed SURT with no success and have also ran the SFC Scan which reported no errors.
    Attachment 345788
    CBS File attached Attachment 345787

    Many Thanks

    Martin
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    Here's the results of your CheckSUR scan...
    Code:
    Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-directx-warp10_31bf3856ad364e35_7.1.7601.22727_none_3a7bde741155b019.manifest
 winsxs\manifests\x86_microsoft-windows-directx-warp10_31bf3856ad364e35_7.1.7601.22727_none_de5d42f058f83ee3.manifest
 winsxs\manifests\x86_microsoft-windows-directx-warp10_31bf3856ad364e35_7.1.7601.18516_none_dddd73e13fd36caa.manifest
 winsxs\manifests\amd64_microsoft-windows-directx-warp10_31bf3856ad364e35_7.1.7601.18516_none_39fc0f64f830dde0.manifest
 servicing\packages\Package_1_for_KB2978092~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_1_for_KB2978092~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_2_for_KB2978092~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_2_for_KB2978092~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2978092_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2978092_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2978092~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2978092~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_1_for_KB2978092~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_1_for_KB2978092~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_2_for_KB2978092~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_2_for_KB2978092~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB2978092_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB2978092_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB2978092~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB2978092~31bf3856ad364e35~amd64~~6.1.1.1.cat
    I'll post a fix protocol a little later.
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  4. Mart80
    Posts : 6
    Windows 7 Home Premium 64 Bit SP1
    Thread Starter
       New #3

    Many Thanks, You're a Gent.
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    I've uploaded a file - m80aa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.
    Right-click on the downloaded file, and select Extract all…
    Extract to the default location - which will create a new folder m80aa in the same place.
    Open this folder - there should be two folders inside it (Manifests, and Packages)

    Copy the content of the Packages folder to the folder
    C:\Windows\Temp\CheckSur\Servicing\Packages

    And the content of the manifests folder (.manifest files) into this folder:

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
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  7. Mart80
    Posts : 6
    Windows 7 Home Premium 64 Bit SP1
    Thread Starter
       New #5

    Thanks, Log Files attached. About to attempt the update again

    Attachment 345792
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  8. Mart80
    Posts : 6
    Windows 7 Home Premium 64 Bit SP1
    Thread Starter
       New #6

    Ok, looking better, one updated, one didnt.

    Attachment 345793
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  10. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #7

    Please post the C:\Windows\windowsupdate.log file
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  11. Mart80
    Posts : 6
    Windows 7 Home Premium 64 Bit SP1
    Thread Starter
       New #8

    I have just downloaded and ran the other update manually from Microsoft's website and it installed.

    Attachment 345794

    Many thanks for taking the time to help me, i really appreciate it.
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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #9

    Here's the last error message with the 8024200d error...
    Code:
    2015-01-09 15:55:01:633  584 f20 Report REPORT EVENT: {DE952767-05EF-44A1-B985-4129B1942FD3} 2015-01-09 15:53:38:221-0000 1 182 101 {EAF2AE60-E6F3-4D39-A014-AE25E07361A6} 204 8024200d AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Windows 7 for x64-based Systems (KB2912390).
    Here's the last three 'success' entries from the log...
    Code:
     Line 11362: 2015-01-09 15:50:59:759  584 f20 Report REPORT EVENT: {6C0048C8-F586-4DAF-A213-AB422B69AA0F} 2015-01-09 15:49:33:943-0000 1 183 101 {E50306AE-B7A1-48E6-8E8A-CD72C38F8177} 200 0 AutomaticUpdates Success Content Install Installation Successful: Windows successfully installed the following update: Update for Windows 7 for x64-based Systems (KB2978092)
 Line 11941: 2015-01-09 16:00:21:067  368 bd8 Report REPORT EVENT: {9754B638-DE31-4F39-9D6B-46A87C264FB4} 2015-01-09 15:58:44:321-0000 1 183 101 {6A410E7F-523B-4632-9395-824F782E6C2A} 501 0 wusa Success Content Install Installation Successful: Windows successfully installed the following update: Security Update for Windows (KB2912390)
 Line 12204: 2015-01-09 16:01:31:995  368 bd8 Report REPORT EVENT: {35351004-9950-47EB-AD69-38A43F2E1C67} 2015-01-09 16:01:17:943-0000 1 183 101 {C45006B9-F4C5-4977-8C02-24C9AFB8D1D5} 201 0 AutomaticUpdates Success Content Install Installation Successful: Windows successfully installed the following update: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.191.1911.0)
    Looks like it's fixed now - and it's SOP to use the offline installer for the 8024200D error :)

    Well done, and good luck!
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  13. Mart80
    Posts : 6
    Windows 7 Home Premium 64 Bit SP1
    Thread Starter
       New #10

    No, Well Done you... I'm just the Monkey.. I owe you a Pint. :)
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