Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows Update Error Code 80073712

11 Jan 2015   #1
djdelarosa25

Windows 7 Professional 32-bit
 
 
Windows Update Error Code 80073712

Hello to all. This is my first thread here in SevenForums. I have three updates that aren't installing. All of them report to as error code 80073712

PS don't suggest anything like repair install or a reinstall of Windows. This PC doesn't belong to me.

System Restore is turned off and no restore points are available for storage reasons.

Thanks to all who will help!

Attached: CBS.log and the photo of the three updates.


My System SpecsSystem Spec
.
11 Jan 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

We need full data...

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
My System SpecsSystem Spec
11 Jan 2015   #3
djdelarosa25

Windows 7 Professional 32-bit
 
 

i'm so sorry. my bad . here they are. everything inside the CBS folder. Also, i ran sfc /scannow five times already and it did not find any integrity violations. Already ran chkdsk and the corrupt files were fixed.
My System SpecsSystem Spec
.

11 Jan 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's a few snippets from the background CBS data earlier n the week...

Code:
 Line 13647: 2015-01-07 21:40:30, Error                 CSI    000001f3@2015/1/7:13:40:30.673 (F) d:\win7sp1_gdr\base\wcp\primitiveinstallers\fileinstaller.cpp(1482): Store corruption detected in function CFileInstaller::ChangeFileCompression expression: 0
 Line 13649: 2015-01-07 21:40:31, Error                 CSI    000001f4@2015/1/7:13:40:31.375 (F) d:\win7sp1_gdr\base\wcp\primitiveinstallers\filehierarchy.cpp(1279): Store corruption detected in function FileInstaller::CFileInstallerHierarchy::CommitFileChanges expression: 0
 Line 13651: 2015-01-07 21:40:31, Error                 CSI    000001f5 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #4811003# from CFileInstaller::CommitChanges(...)[gle=0xd015001a]
 Line 13652: 2015-01-07 21:40:31, Error                 CSI    000001f6 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #4811002# from PrimitiveInstaller::CCoordinator::FinalizeChanges(...)[gle=0xd015001a]
 Line 13655: 2015-01-07 21:40:31, Error                 CSI    000001f7 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #4804317# from CCSDirectTransaction::PerformChangeAnalysis(...)[gle=0xd015001a]
 Line 13656: 2015-01-07 21:40:31, Error                 CSI    000001f8 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #4804316# from CCSDirectTransaction::PrepareForCommit(...)[gle=0xd015001a]
 Line 13657: 2015-01-07 21:40:31, Error                 CSI    000001f9 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #4804315# from CCSDirectTransaction::ExamineTransaction(...)[gle=0xd015001a]
 Line 13658: 2015-01-07 21:40:31, Error                 CSI    000001fa (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #4804314# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0xd015001a]
 Line 13679: 2015-01-07 21:40:31, Error                 CSI    000001fb@2015/1/7:13:40:31.516 (F) d:\win7sp1_gdr\base\wcp\primitiveinstallers\fileinstaller.cpp(1482): Store corruption detected in function CFileInstaller::ChangeFileCompression expression: 0
 Line 13681: 2015-01-07 21:40:31, Error                 CSI    000001fc@2015/1/7:13:40:31.703 (F) d:\win7sp1_gdr\base\wcp\primitiveinstallers\filehierarchy.cpp(1279): Store corruption detected in function FileInstaller::CFileInstallerHierarchy::CommitFileChanges expression: 0
 Line 13683: 2015-01-07 21:40:31, Error                 CSI    000001fd (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #4814067# from CFileInstaller::CommitChanges(...)[gle=0xd015001a]
 Line 13684: 2015-01-07 21:40:31, Error                 CSI    000001fe (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #4814066# from PrimitiveInstaller::CCoordinator::FinalizeChanges(...)[gle=0xd015001a]
 Line 13687: 2015-01-07 21:40:31, Error                 CSI    000001ff (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #4811369# from CCSDirectTransaction::PerformChangeAnalysis(...)[gle=0xd015001a]
 Line 13688: 2015-01-07 21:40:31, Error                 CSI    00000200 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #4811368# from CCSDirectTransaction::PrepareForCommit(...)[gle=0xd015001a]
 Line 13689: 2015-01-07 21:40:31, Error                 CSI    00000201 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #4811367# from CCSDirectTransaction::GenerateComponentChangeList(...)[gle=0xd015001a]
 Line 13690: 2015-01-07 21:40:31, Error                 CSI    00000202 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #4811366# from Windows::COM::CPendingTransaction::ExtractInformationFromRtlTransaction(...)[gle=0xd015001a]
 Line 13691: 2015-01-07 21:40:31, Error                 CSI    00000203 (F) HRESULT_FROM_WIN32(14098) #4803958# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80073712]
 Line 13692: 2015-01-07 21:40:31, Error                 CSI    00000204 (F) HRESULT_FROM_WIN32(14098) #4803558# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 102 (0x00000066), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80073712]
 Line 13693: 2015-01-07 21:40:31, Error                 CSI    00000205 (F) HRESULT_FROM_WIN32(14098) #4803557# 2763555 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000066, pSink = NULL, disp = 0)
We need the results from the CheckSUR tool.

Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your reply.
My System SpecsSystem Spec
11 Jan 2015   #5
djdelarosa25

Windows 7 Professional 32-bit
 
 

i'm afraid i can't right now. i have a trip until friday and i'll be leaving tomorrow. would you still be helping me by then? if you are, thanks so much i have to sleep now. big day tomorrow cheers mate and thanks
My System SpecsSystem Spec
11 Jan 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Have fun - I should be here when you get back
My System SpecsSystem Spec
15 Jan 2015   #7
djdelarosa25

Windows 7 Professional 32-bit
 
 

Back from the trip haha

Here you go - zipped the entire CBS folder after running the System Update Readiness Tool

Thanks a lot mate
My System SpecsSystem Spec
16 Jan 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's what CheckSUR found...
Code:
Checking Component Store
(f) CSI Payload File Missing 0x00000000 authui.dll.mui x86_microsoft-windows-a..on-authui.resources_31bf3856ad364e35_6.1.7601.18276_en-us_8d4505ebfb7a9079 
(f) CSI Payload File Missing 0x00000000 authui.dll x86_microsoft-windows-authentication-authui_31bf3856ad364e35_6.1.7601.22472_none_0e41891d6cfa2f17 
(f) CSI Payload File Missing 0x00000000 SmartcardCredentialProvider.dll x86_microsoft-windows-a..dcredentialprovider_31bf3856ad364e35_6.1.7601.18276_none_43d3133720fe66ed 
(f) CSI Payload File Missing 0x00000000 SmartcardCredentialProvider.dll x86_microsoft-windows-a..dcredentialprovider_31bf3856ad364e35_6.1.7601.22472_none_4458b0c03a1f9e82 
(f) CSI Payload File Missing 0x00000000 credui.dll x86_microsoft-windows-credui_31bf3856ad364e35_6.1.7601.22472_none_dd8558c8067fc128 
(f) CSI Payload File Missing 0x00000000 authui.dll x86_microsoft-windows-authentication-authui_31bf3856ad364e35_6.1.7601.18276_none_0dbbeb9453d8f782 
(f) CSI Payload File Missing 0x00000000 credui.dll x86_microsoft-windows-credui_31bf3856ad364e35_6.1.7601.18276_none_dcffbb3eed5e8993
Surprisingly it found no registry corruption in the COMPONENTS hive.

I'll post a fix protocol for these files later, and we'll see what effect it has.
My System SpecsSystem Spec
16 Jan 2015   #9
djdelarosa25

Windows 7 Professional 32-bit
 
 

thanks for the help mate will be eagerly waiting
My System SpecsSystem Spec
16 Jan 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - d25aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\d25aa
hit the enter key - if you get a 'Not Found' error try
DIR D:\d25aa
or
DIR E:\d25aa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\d25aa <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
Reply

 Windows Update Error Code 80073712




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows 7: Update KB2973112 Error Code 80073712
Hi, I trying to install updates into Windows 7 N Professional x64 and it failing on .NET Security update KB2973112. I tried lot of things that Google offers, but nothing works. Sfc /scannow reports no errors. http://or.hu.cz/w7updateerr/CBS.zip Since logs are quite big (32MB), I...
Windows Updates & Activation
Windows 7 Professional 32 bit update error code 80073712
Hi, I have an update error code 80073712 with my windows 7 professional 32 bit system for few months. I tried sfc /scannow and also system update readiness tool to resolve the issue with no success. Also "windows feature turn on/off" is empty. Kindly help me to solve this problem. Thanks,...
Windows Updates & Activation
Cannot install Windows Update KB2972211 - Error Code 80073712
Hi all, I am having a problem installing the above update. It will download to 11% and then instantly fails, never getting to the Installation phase. I have no problems downloading or installing any other updates. I have run the System Readiness Tool sfc/scannow reports some corrupted...
Windows Updates & Activation
Fixing Windows Update error code 80073712
I have already tried the following fixes: sfc /scannow Ran fine and found no errors. System Update Readiness Tool Installation failed. The following updates are not installing:
Windows Updates & Activation
Error Code 80073712--Windows Server 2008 update
Windows Server 2008 update error- code 80073712 Please someone help with this error
Chillout Room
Windows Update fails: error code 80073712
My machine hasn't been able to update for a few weeks. Windows Update opens, but attempting to download "Security Update for Windows 7 for x64-based Systems (KB2585542)" fails with error code 80073712. There was a second update of the same sort that was also not working before; I eventually managed...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:20.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App