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Windows 7: Family Pack activation error 0xc004c00b when replacing crashed compute

12 Jan 2015   #1
paulinnr

windows 7 home premium
 
 
Family Pack activation error 0xc004c00b when replacing crashed compute

My computer crashed. I had to change the motherboard and hard drive. I saved the CPU. I used a recovery disk to get Win 7/64 loaded but cannot activate. Do I need to clean the drive, reload xp and then upgrade to Win 7 or is there a simple way to get it done. My other two computers that use this code are running fine so far. Validation data below.

Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-BCDG3-VYBVF-JGD8J
Windows Product Key Hash: RUgxovdpjQV85MH9Iwe2Jiwmvuw=
Windows Product ID: 00359-062-3256264-85741
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {33E31503-6B41-46B2-9867-846EBF1936C8}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{33E31503-6B41-46B2-9867-846EBF1936C8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-JGD8J</PKey><PID>00359-062-3256264-85741</PID><PIDType>5</PIDType><SID>S-1-5-21-2027143978-1001295029-22812007</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-880GM-USB3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FFe</Version><SMBIOSVersion major="2" minor="4"/><Date>20120710000000.000000+000</Date></BIOS><HWID>64B33607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-062-325626-01-1033-7601.0000-0122015
Installation ID: 003292884985891112770471682521039606234454838242351781
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: JGD8J
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 4
Trusted time: 1/12/2015 10:12:07 PM
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:27:2014 02:42
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEAln0490AuVPIQM+CoGIgy/ALDVKVQ1BRW+RUYeQ==
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            GBT         GBTUACPI
FACP            GBT         GBTUACPI
HPET            GBT         GBTUACPI
MCFG            GBT         GBTUACPI
SSDT            PTLTD         POWERNOW
MSDM            GBT         GBTUACPI
MATS            GBT         
TAMG            GBT         GBT B0



My System SpecsSystem Spec
.
12 Jan 2015   #2
paulinnr

windows 7 home premium
 
 

I tried the phone activation and got to the point where it asked me how many computers I had activated on the license and I replied 2. The computer said I had exceed the limit and had to purchase another copy. Not very helpful.
My System SpecsSystem Spec
13 Jan 2015   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The problem here is that you've done a clean install using an upgrade license.
Clean Install Windows 7 with Upgrade Media | Windows 7 content from Paul Thurrott's SuperSite for Windows
My System SpecsSystem Spec
.

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