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Windows 7: KB3023266 Fails with Error Code 80070005

14 Jan 2015   #1
pasca333

Windows 7 Professional 64-bit
 
 
KB3023266 Fails with Error Code 80070005

After failing twice, I read and followed the directions MS posts for this error code: (1) download and extract subinacl.exe and (2) create/run as admin the reset.cmd batch file, as instructed. Reset.cmd ran as expected. Additional attempt to install update failed with the same error. I have hidden the update for now.

Note: The parameters of this error do not fit. I am Admin and logging in as such. Also logged in using super administrator account. Firewall is not obstructing. Updates are set correctly. Also, please do not bother suggesting running SFC.exe.


My System SpecsSystem Spec
.
15 Jan 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The logs show the following problems...
Quote:
The following boot-start or system-start driver(s) failed to load:
StarRAM
ysyfer

Quote:
The Trend Micro Client/Server Security Agent service failed to start due to the following error:
The system cannot find the file specified.


DiskKeeper appears to be causing registry problems on shutdown

Without the logs, that's as far as I can go.
My System SpecsSystem Spec
15 Jan 2015   #3
pasca333

Windows 7 Professional 64-bit
 
 

Thank you for that bit. I removed the failed Trend Micro service and all instances of StarRAM from the registry. Disabled Diskkeeper. Restarted and attempted installation again. Same error. I have included new logs. Disk is encrypted, but this has never caused problems before. What other logs would you need?
My System SpecsSystem Spec
.

15 Jan 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I see this is still showing...
The following boot-start or system-start driver(s) failed to load:
ysyfer

As far as I can tell, this is not a legitimate driver - please run the following commands, and we'll see if it's loading in the normal way - and possibly where from.

DIR C:\Windows\System32\drivers\ysyfer.sys /AH
DIR C:\Windows\System32\drivers\ysyfer.sys /AS
DIR C:\Windows\System32\drivers\ysyfer.sys /AL
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\ysyfer
REG QUERY HKLM\SYSTEM\CurrentControlSet\Services\ysyfer
My System SpecsSystem Spec
15 Jan 2015   #5
pasca333

Windows 7 Professional 64-bit
 
 

I noticed that after I posted and removed the service prior to your post. Attempted to update again, after doing a clean boot of only MS services. Same error. Downloaded the patch itself and attempted to update. Same error. Attaching log files. Ran SFC with this return:


C:\windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 15% complete.
Windows Resource Protection could not perform the requested operation.
My System SpecsSystem Spec
16 Jan 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I need to see the CBS.log and CBSPersist files - please upload them.
My System SpecsSystem Spec
16 Jan 2015   #7
pasca333

Windows 7 Professional 64-bit
 
 

Thank you. Attached.
My System SpecsSystem Spec
16 Jan 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You have a major problem in that access to at least one critical system file is being denied.
Code:
2015-01-15 18:23:21, Info                  CSI    0000006b [SR] Beginning Verify and Repair transaction
2015-01-15 18:23:22, Info                  CSI    0000006c [SR] Cannot repair member file [l:30{15}]"winload.exe.mui" of Microsoft-Windows-BootEnvironment-OS-Loader.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
2015-01-15 18:23:22, Info                  CSI    0000006d [SR] Cannot repair member file [l:34{17}]"winresume.exe.mui" of Microsoft-Windows-BootEnvironment-OS-Loader.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
2015-01-15 18:23:22, Info                  CSI    0000006e [SR] Cannot repair member file [l:22{11}]"winload.exe" of Microsoft-Windows-BootEnvironment-OS-Loader, Version = 6.1.7601.17556, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
2015-01-15 18:23:22, Info                  CSI    0000006f [SR] Cannot repair member file [l:26{13}]"winresume.exe" of Microsoft-Windows-BootEnvironment-OS-Loader, Version = 6.1.7601.17556, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked
2015-01-15 18:23:22, Info                  CSI    00000070 Ignoring duplicate ownership for directory [l:74{37}]"\??\C:\windows\Branding\Basebrd\en-US" in component Microsoft-Windows-Branding-Base-Professional.Resources, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
2015-01-15 18:23:22, Error                 CSI    00000071 (F) STATUS_ACCESS_DENIED #1457929# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile(flags = (AllowFileNotFound), handle = {provider=NULL, handle=0}, da = (FILE_GENERIC_READ), oa = @0xc8c780->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[131]"\SystemRoot\WinSxS\amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.17556_none_b923808583650cfb\winload.exe"; a:(OBJ_CASE_INSENSITIVE)}, iosb = @0xc8c830, as = (null), fa = 0, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd = FILE_OPEN, co = (FILE_NON_DIRECTORY_FILE|FILE_SYNCHRONOUS_IO_NONALERT), eab = NULL, eal = 0, disp = Invalid)
[gle=0xd0000022]
2015-01-15 18:23:22, Error                 CSI    00000072@2015/1/15:23:23:22.516 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(2057): Error STATUS_ACCESS_DENIED originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile expression: (null)
[gle=0x80004005]
2015-01-15 18:23:22, Error                 CSI    00000073 (F) STATUS_ACCESS_DENIED #1457928# from Windows::Rtl::SystemImplementation::CDirectory::OpenExistingFile(...)[gle=0xd0000022]
2015-01-15 18:23:22, Error                 CSI    00000074 (F) STATUS_ACCESS_DENIED #1457927# from Windows::Rtl::SystemImplementation::CDirectory_IRtlDirectoryTearoff::OpenExistingFile(flags = (MissingFileIsOk), da = (FILE_GENERIC_READ), oa = @0xc8cdb0->SIL_OBJECT_ATTRIBUTES {s:40; on:"winload.exe"; a:(OBJ_CASE_INSENSITIVE)}, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), oo = (FILE_SYNCHRONOUS_IO_NONALERT|FILE_NON_DIRECTORY_FILE), file = NULL, disp = Invalid)
[gle=0xd0000022]
2015-01-15 18:23:22, Error                 CSI    00000075 (F) STATUS_ACCESS_DENIED #1457259# from PrimitiveInstaller::CCoordinator::RepairComponent(Component = Microsoft-Windows-BootEnvironment-OS-Loader, Version = 6.1.7601.17556, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral)[gle=0xd0000022]

Please open an Elevated Command Prompt, and run the following commands
Code:
 
 
ICACLS C:\Windows\WinSxS\amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.17556_none_b923808583650cfb /T
ICACLS C:\Windows\WinSxS\amd64_microsoft-windows-b..os-loader.resources_31bf3856ad364e35_6.1.7600.16385_en-us_d28dabacfdb4dd1a /T
 
.
post the results

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
16 Jan 2015   #9
pasca333

Windows 7 Professional 64-bit
 
 

Thank you.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\windows\system32>ICACLS C:\Windows\WinSxS\amd64_microsoft-windows-b..vironmen
t-os-loader_31bf3856ad364e35_6.1.7601.17556_none_b923808583650cfb /T
C:\Windows\WinSxS\amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e3
5_6.1.7601.17556_none_b923808583650cfb NT SERVICE\TrustedInstallerI)(OI)(CI)(F
)

BUILTIN\AdministratorsI)(OI)(CI)(RX)

NT AUTHORITY\SYSTEMI)(OI)(CI)(RX)

BUILTIN\UsersI)(OI)(CI)(RX)

C:\Windows\WinSxS\amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e3
5_6.1.7601.17556_none_b923808583650cfb\winload.efi NT SERVICE\TrustedInstaller
F)

BUILTIN\AdministratorsRX)

NT AUTHORITY\SYSTEMRX)

BUILTIN\UsersRX)

C:\Windows\WinSxS\amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e3
5_6.1.7601.17556_none_b923808583650cfb\winload.exe VOSTRO\pwbslbF)

C:\Windows\WinSxS\amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e3
5_6.1.7601.17556_none_b923808583650cfb\winresume.efi NT SERVICE\TrustedInstaller
F)

BUILTIN\AdministratorsRX)


NT AUTHORITY\SYSTEMRX)

BUILTIN\UsersRX)

C:\Windows\WinSxS\amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e3
5_6.1.7601.17556_none_b923808583650cfb\winresume.exe VOSTRO\pwbslbF)

Successfully processed 5 files; Failed processing 0 files

C:\windows\system32>ICACLS C:\Windows\WinSxS\amd64_microsoft-windows-b..os-loade
r.resources_31bf3856ad364e35_6.1.7600.16385_en-us_d28dabacfdb4dd1a /T
C:\Windows\WinSxS\amd64_microsoft-windows-b..os-loader.resources_31bf3856ad364e3
5_6.1.7600.16385_en-us_d28dabacfdb4dd1a NT SERVICE\TrustedInstallerI)(OI)(CI)(
F)

BUILTIN\AdministratorsI)(OI)(CI)(RX)

NT AUTHORITY\SYSTEMI)(OI)(CI)(RX)

BUILTIN\UsersI)(OI)(CI)(RX)

C:\Windows\WinSxS\amd64_microsoft-windows-b..os-loader.resources_31bf3856ad364e3
5_6.1.7600.16385_en-us_d28dabacfdb4dd1a\winload.efi.mui NT SERVICE\TrustedInstal
lerF)

BUILTIN\Administrators
RX)

NT AUTHORITY\SYSTEMRX)


BUILTIN\UsersRX)

C:\Windows\WinSxS\amd64_microsoft-windows-b..os-loader.resources_31bf3856ad364e3
5_6.1.7600.16385_en-us_d28dabacfdb4dd1a\winload.exe.mui VOSTRO\pwbslbF)

C:\Windows\WinSxS\amd64_microsoft-windows-b..os-loader.resources_31bf3856ad364e3
5_6.1.7600.16385_en-us_d28dabacfdb4dd1a\winresume.efi.mui NT SERVICE\TrustedInst
allerF)

BUILTIN\Administrators
RX)

NT AUTHORITY\SYSTEMR
X)

BUILTIN\UsersRX)

C:\Windows\WinSxS\amd64_microsoft-windows-b..os-loader.resources_31bf3856ad364e3
5_6.1.7600.16385_en-us_d28dabacfdb4dd1a\winresume.exe.mui VOSTRO\pwbslbF)

Successfully processed 5 files; Failed processing 0 files

C:\windows\system32>
My System SpecsSystem Spec
17 Jan 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Very strange!
Let's see what we can do about it...

Open an Elevated Command Prompt, and run the following commands...
Code:
 
Takeown /F C:\Windows\WinSxS\amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.17556_none_b923808583650cfb\winload.exe /A
ICACLS C:\Windows\WinSxS\amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.17556_none_b923808583650cfb\winload.exe /remove VOSTRO\pwbslb
ICACLS C:\Windows\WinSxS\amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.17556_none_b923808583650cfb\winload.exe /grant "NT SERVICE\TrustedInstaller":(F)
ICACLS C:\Windows\WinSxS\amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.17556_none_b923808583650cfb\winload.exe /grant Administrators:(RX)
ICACLS C:\Windows\WinSxS\amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.17556_none_b923808583650cfb\winload.exe /grant "NT Authority\SYSTEM":(RX)
ICACLS C:\Windows\WinSxS\amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.17556_none_b923808583650cfb\winload.exe /grant Users:(RX)
Takeown /F C:\Windows\WinSxS\amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.17556_none_b923808583650cfb\winresume.exe /A
ICACLS C:\Windows\WinSxS\amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.17556_none_b923808583650cfb\winresume.exe /remove VOSTRO\pwbslb
ICACLS C:\Windows\WinSxS\amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.17556_none_b923808583650cfb\winresume.exe /grant "NT SERVICE\TrustedInstaller":(F)
ICACLS C:\Windows\WinSxS\amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.17556_none_b923808583650cfb\winresume.exe /grant Administrators:(RX)
ICACLS C:\Windows\WinSxS\amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.17556_none_b923808583650cfb\winresume.exe /grant "NT Authority\SYSTEM":(RX)
ICACLS C:\Windows\WinSxS\amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.1.7601.17556_none_b923808583650cfb\winresume.exe /grant Users:(RX)
Takeown /F C:\Windows\WinSxS\amd64_microsoft-windows-b..os-loader.resources_31bf3856ad364e35_6.1.7600.16385_en-us_d28dabacfdb4dd1a\winload.exe.mui /A
ICACLS C:\Windows\WinSxS\amd64_microsoft-windows-b..os-loader.resources_31bf3856ad364e35_6.1.7600.16385_en-us_d28dabacfdb4dd1a\winload.exe.mui /remove VOSTRO\pwbslb
ICACLS C:\Windows\WinSxS\amd64_microsoft-windows-b..os-loader.resources_31bf3856ad364e35_6.1.7600.16385_en-us_d28dabacfdb4dd1a\winload.exe.mui /grant "NT SERVICE\TrustedInstaller":(F)
ICACLS C:\Windows\WinSxS\amd64_microsoft-windows-b..os-loader.resources_31bf3856ad364e35_6.1.7600.16385_en-us_d28dabacfdb4dd1a\winload.exe.mui /grant Administrators:(RX)
ICACLS C:\Windows\WinSxS\amd64_microsoft-windows-b..os-loader.resources_31bf3856ad364e35_6.1.7600.16385_en-us_d28dabacfdb4dd1a\winload.exe.mui /grant "NT Authority\SYSTEM":(RX)
ICACLS C:\Windows\WinSxS\amd64_microsoft-windows-b..os-loader.resources_31bf3856ad364e35_6.1.7600.16385_en-us_d28dabacfdb4dd1a\winload.exe.mui /grant Users:(RX)
Takeown /F C:\Windows\WinSxS\amd64_microsoft-windows-b..os-loader.resources_31bf3856ad364e35_6.1.7600.16385_en-us_d28dabacfdb4dd1a\winresume.exe.mui /A
ICACLS C:\Windows\WinSxS\amd64_microsoft-windows-b..os-loader.resources_31bf3856ad364e35_6.1.7600.16385_en-us_d28dabacfdb4dd1a\winresume.exe.mui /remove VOSTRO\pwbslb
ICACLS C:\Windows\WinSxS\amd64_microsoft-windows-b..os-loader.resources_31bf3856ad364e35_6.1.7600.16385_en-us_d28dabacfdb4dd1a\winresume.exe.mui /grant "NT SERVICE\TrustedInstaller":(F)
ICACLS C:\Windows\WinSxS\amd64_microsoft-windows-b..os-loader.resources_31bf3856ad364e35_6.1.7600.16385_en-us_d28dabacfdb4dd1a\winresume.exe.mui /grant Administrators:(RX)
ICACLS C:\Windows\WinSxS\amd64_microsoft-windows-b..os-loader.resources_31bf3856ad364e35_6.1.7600.16385_en-us_d28dabacfdb4dd1a\winresume.exe.mui /grant "NT Authority\SYSTEM":(RX)
ICACLS C:\Windows\WinSxS\amd64_microsoft-windows-b..os-loader.resources_31bf3856ad364e35_6.1.7600.16385_en-us_d28dabacfdb4dd1a\winresume.exe.mui /grant Users:(RX)
 
.
Once complete, reboot and try SFC /SCANNOW again.
My System SpecsSystem Spec
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