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Windows 7: New hard drive with Windows 7 restore - now not genuine Windows msg

16 Jan 2015   #1
robyndj

Windows 7 Home Premium 64 bit
 
 
New hard drive with Windows 7 restore - now not genuine Windows msg

Hi. I have a Sony Vaio Laptop which had Windows 7 Home Premium 64 bit pre-installed on it. The original hard drive died completely a couple of months ago (was not even able to be recognised by the computer tech). He replaced the hard drive and restored it using the restore disks that I created when I first got the laptop. Windows is installed and seems to be running fine, however I keep getting a message saying the computer is not running genuine Windows.

I have spoken to Microsoft who advised me to contact Sony. Sony advised that the version of Windows was sold for the original hard drive only so I would have to purchase a new copy of Windows 7.

I then called Windows back to ask them and they said that the product key was blocked on their system (because it was supplied by Sony) and that if I wanted to activate it, I may need to purchase another product key.

Is this correct? It seems crazy that as I have already purchased Windows 7 (when I purchased the laptop) and the original hard drive is completely dead that I now have to fork out more money to purchase another copy.

Any advice please ...


My System SpecsSystem Spec
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16 Jan 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx
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 New hard drive with Windows 7 restore - now not genuine Windows msg




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